What Is StarChapter?

Board volunteers of local association chapters save time and money with StarChapter! The software combines emails, event registration, membership, website design, and payment processing all in one place. A StarChapter Project Manager will set up your service with you, coordinate the project for you, and train users even when the board transitions. Customers get access to 24/7 online technical support and unlimited industry and training resources.

Who Uses StarChapter?

StarChapter works directly with local chapter leaders, national associations, association management companies (AMC), and other membership-based organizations.

StarChapter Details

Star Chapter

Founded in 2008

StarChapter pricing

Starting Price:

US$44.00/month
  • No free version

StarChapter does not have a free version. StarChapter paid version starts at US$44.00/month.

StarChapter Details

Star Chapter

Founded in 2008

StarChapter videos and images

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StarChapter deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based

Training Software

  • Live Online
  • Webinars
  • Documentation
  • Videos

Features of StarChapter

  • API
  • Accounting Integration
  • Accounting Software
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CRM Software
  • Calendar Management
  • Chapter Management
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Content Management System (CMS) Software
  • Credit Card Processing
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Dues Management
  • Election Management
  • Electronic Payments
  • Email Marketing Software
  • Email Reminders
  • Email Templates
  • Event Calendar
  • Event Management Software
  • Event Scheduling
  • Event Ticketing
  • Financial Management Software
  • Fundraising Management
  • Invoice Management
  • Jobs Board
  • Member Accounts
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management Software
  • Newsletter Management
  • Personalization Software
  • Registration Management
  • Reporting & Statistics
  • Self Service Portal
  • Social Media Integration
  • Third Party Integrations
  • Website Integration
  • Website Management

View full list of Association Management Software

  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Attendance Management
  • Attendee Management
  • Badge Management
  • Barcode / Ticket Scanning
  • Budgeting/Forecasting
  • Calendar Management
  • Conferences/Conventions
  • Contact Management Software
  • Credit Card Processing
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Drag & Drop
  • Electronic Payments
  • Email Marketing Software
  • Email Reminders
  • Event Calendar
  • Event Management Software
  • Event Scheduling
  • Event Ticketing
  • Exhibit/Vendor Management
  • Gamification Software
  • Mobile Access
  • Payment Processing Software
  • Real Time Data
  • Real Time Reporting
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Room Block Management
  • Social Media Integration
  • Social Promotion
  • Sponsorship Management
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • Ticketing Software
  • Visitor Registration
  • Volunteer Management Software
  • Website Management
  • Weddings/Parties

View full list of Event Management Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Application Management
  • Attendance Management
  • Attendance Tracking Software
  • Calendar Management
  • Class Scheduling
  • Client Portal
  • Committee Management
  • Communication Management
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dues Management
  • Electronic Payments
  • Email Marketing Software
  • Email Reminders
  • Email Templates
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management Software
  • Event Scheduling
  • File Sharing Software
  • Invoice Management
  • Member Accounts
  • Member Communication
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Renewals
  • Payment Processing Software
  • Recurring/Subscription Billing
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Self Service Portal
  • Social Media Integration
  • Third Party Integrations
  • Website Integration
  • Website Management
  • eCommerce Management

View full list of Membership Management Software

Alternatives to StarChapter

More StarChapter alternatives

Reviews of StarChapter

Read all 506 reviews

Average score

Overall
4.3
Ease of Use
3.8
Customer Service
4.4
Features
3.9
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Patrick m. A.
Patrick m. A.
Executive Director in U.S.
Verified LinkedIn User
Real Estate, Self Employed
Used the Software for: 2+ years
Reviewer Source

Service, Price and Functionality

5 5 months ago

Pros:

I've used StarChapter for more than 10 years. The platform is very user-friendly and customer service is top notch. The knowledge base is thorough and easy to navigate.

Cons:

When membership dues are variable based on size, the platform isn't intuitive. Flat dues work great!

Alternatives Considered: YourMembership

Reasons for Choosing StarChapter: We switched because we needed an actual member directory and event registration.

Reasons for Switching to StarChapter: We never received a response from the other provider.

Star Chapter Response

4 months ago

Wow thank you for being a long time StarChapter user and for taking the time to share your experience, we really appreciate your feedback.

Verified Reviewer
IT Volunteer in U.S.
Verified LinkedIn User
Religious Institutions, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Membership management software that covers all bases!

5 last year

Comments: StarChapter appears to be a very professional software company that has provided a great solution for organization membership management.

Pros:

StarChapter set everything up The training they provided was comprehensive The support is excellent. I had a few questions and received a response back within hours or even minutes. Once you get the hang of how it works, it is easy to make changes The price is incredible! We are a very small non-profit with a limited budget. Our users love the software. The admins really like the back end and the information it provides. Our members love the website and how easy it is to renew membership, sign up for classes and events.

Cons:

Reporting is a little weak: I can find everything I need but it isn't as easy as I think it could be. (That said it could be that I haven't figured everything out yet.) I can get a list of new members, members that have renewed, and members that have not renewed BUT it does not produce a very attractive output. This would definitely not stop me from recommending this software.

Alternatives Considered: YourMembership, MemberPlanet, Wild Apricot, MemberClicks and Neon CRM

Reasons for Choosing StarChapter: Wild Apricot was getting expensive unless you used their payment processing gateway (which we did not want to do as it would cost us even more as a non-profit organization). Wild Apricot was unpleasant to use both for the member and the administrator. - hard to get reports, hard to see what was happening with member status - new and old. Everyone in my organization hated it!

Switched From: Wild Apricot

Reasons for Switching to StarChapter: Cost and functionality were the key drivers in rejecting other software options. We use PayPal as our payment processor with a non-profit rate for fees. StarChapter gives us the flexibility to continue using PayPal which saves us more than the software costs!

Christie C.
FSH President in U.S.
Hospital & Health Care, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

Review from a small society

5 last month New

Comments: We were hindered somewhat by the Covid-19 pandemic and StarChapter was able to help me build some revenue building platforms. The support staff have been great and I think our website is beautiful.

Pros:

Integration was easy and the support team did a great job. I felt we received everything we asked for and I am learning how to use the system everyday with the help of the support team.

Cons:

Navigating and understanding my way around the website is my biggest challenge but I am new to this and feel that eventually I will get the hang of it.

Star Chapter Response

2 weeks ago

Thank you for your feedback, we are glad StarChapter is able to meet your chapter's needs and was able to help during the pandemic.

Allison H.
Executive Director in U.S.
International Affairs, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Platform with tremendous promise & responsive customer service, but has a steep learning curve.

3 4 weeks ago New

Comments: StarChapter's pitch is that they provide an efficient and effective CRM and website solution for small, under-resourced associations. Three months in, I can see how it will become that solution with a significant investment in time. In the interim, we have lost some business and aggravated some members and it will take time to recoup those losses. At the same time, it is real value for the money. Trying to replicate the functions included in StarChapter through other platforms or combinations of platforms would be everywhere from 50% to 125% more than StarChapter.

Pros:

First, StarChapter has a solid value proposition for a small organization -- competitive with Wild Apricot and similar "value" options. However, biggest selling point is its customer support. Unlike Wild Apricot, StarChapter doesn't outsource set up and has an in-house design team that walks you through the process. (start up cost 1/3rd of what I was quoted to set up a Wild Apricot site!). They were very accommodating and worked hard to create a web layout that replicated our branding image, and were able to integrate some external features. The final product exceeded expectations at launch, and was handled seamlessly.

Cons:

The steep, steep learning curve and the absence of an on-call service line. Although the set up was excellent, I was not ready to manage the system on my own when we launched. As a result, I really struggled to complete basic tasks, and made lots of errors that resulted in member frustration or confusion. I was able to send in support tickets and get responses - usually within 24 hours, but the damage was often done by the time I got an answer. I think a comprehensive user manual - whether on-line or downloadable, would be really helpful. The knowledge base is very segmented and it's not easy to get step by step instructions when you need them.

Alternatives Considered: Wild Apricot, Network for Good and Salesforce Sales Cloud

Reasons for Choosing StarChapter: Trying to make three different systems work together was a nightmare. Wix is designed for e-Commerce and is completely unsuitable for non-profits or associations. And while Wix's basic platform is inexpensive, the additional services needed to met our needs quickly outpaced our budget. Constant Contact was great to work with, but it was almost impossible to make it sync with our member database and required manual updates. The CRM option for both those platforms are more expensive and, again, designed for eCommerce.

Reasons for Switching to StarChapter: Price, price, price. All in "one" system (website, events, communications and member database), and the availability of support. Small non-profits need support and StarChapter was the only one that offered that for a price that wouldn't cripple our budget. Even though I have had frustrations getting things resolved, I shudder to think of how much worse off I would be if we opted for Wild Apricot!

Star Chapter Response

2 weeks ago

Thank you for your feedback, we really appreciate it as it helps us improve our product.

Amy N.
administrator in U.S.
Real Estate, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Extremely user friendly Association Management Software

5 2 months ago New

Comments: My overall experience with StarChapter has been wonderful! I am enjoying the ease of uploading pictures and graphics for our members. I feel very organized with registration for each event. I am able to communicate information about an event to my registration list, print name tags, and send post messages as well.

Pros:

StarChapter software has been very easy to use. With very little experience with website management, I have found it is no different than using Word or editing photos on my phone. StarChapter customer service is prompt and very efficient to help you problem-solve anything.

Cons:

A feature to improve on would be checking members into an event. When they receive their receipt or post notice of registration. Attaching a unique Q-R code for check-in.

Star Chapter Response

2 weeks ago

Thank you for taking the time to share your experience, we really appreciate your feedback.