GymMaster
What Is GymMaster?
GymMaster is designed for health clubs - a pleasure to use and quick to learn. Manage your club from anywhere on any device with auto billing, automated personalized communication, and an advanced 24 hour access control system that gives you ultimate control. Increase sales and go paperless by letting your members sign up online. And once they're a member, they can book & pay online through you own branded member portal on your website. See what GymMaster can do for you today, book a free demo!
Who Uses GymMaster?
Gyms and health clubs of any size, studios, group fitness, single site & multi site facilities and franchises.
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Reviews of GymMaster
Nick
Satisfied Customer
Comments: I love GymMaster and so do my clients. I couldnt ask for a better product.
Pros:
The website and app are easy to navigate and set up classes.
Cons:
I wish there were more "how-to" videos so I wouldn't have to contact tech support and bother them.
Graham
Incredible Customer Service
Comments: I had an incredible experience with GymMaster. In particular with the Customer service. I was always blown away at the speed in which we were helped. The efficiency of them fixing any issue, and most recently their compassion toward supporting us through the Pandemic as best they could while the facility struggled. U wouldn’t hesitate to use your services again in the future.
Pros:
There wasn’t anything that I didnt like about the software itself. In comparison to a competitor we used in the past this was far less complicated and was very easy for our members to take advantage of the app.
Cons:
The only possible thing I could say that I personally would have utilized is the ability to block off multiple seats for a class (staff only option) that don’t have to include a name. Sometimes i will tell all my Personal training clients to come join a group class that is separate from their usual week and it would just be an easy but not necessary option to be able to just block them as “Coaches Reserve” instead of going through and finding each name individually. I cant stress enough that this was not a “problem” and is just a suggestion of luxury.
Treshna Enterprises Response
2 years ago
Hi Graham Thank you so much for the amazing feedback. We are very lucky to have a great support and development team that are always on hand to assist our customers. Thank you also for the suggestions, we shall put it to the team for consideration in future enhancements. We were sorry to hear Covid-19 impacted your business and we hope we can assist you again in the future.
Katheryn
Alternatives Considered:
NEVER RECOMMEND!
Comments: At first I thought we could work through the issues. Alas, the problems kept happening and getting worse and worse. I can't tell you how much stress this system has put on me, and the unprofessional positions that I have been put in and they DO NOT CARE!!!! "Sorry" is not an answer in business, you MAKE IT RIGHT.
Pros:
At first I thought it looked simple. I very quickly learned that it is way more complicated than it looks.
Cons:
EVERYTHING!! I don't think I can honestly say I liked ANYTHING about this product. This software changes ALL the time without warning. They claim it is to make it better, IT DOES NOT!! If you are in the USA forget support on Fridays that's their Saturday so you only get 4 days of support, and depending on what time zone your in. I have Pacific standard and so they are not available until 12pm. That means I get 9 hours of available support 4 days a week. NOT ENOUGH. When I found issues with the system they tried to treat me like I was stupid and didn't know the system, then come to find out (EVERY TIME) it was not me but the software. It has double charged members, deleted payments, failed to auto-bill for months at a time (So we lost thousands), and so much more. I can't tell you enough, do NOT use this company for your sanity.
Treshna Enterprises Response
4 years ago
Hi Katheryn, thanks for your feedback and apologies for any inconvenience caused. We're committed to resolving client issues in a timely manner and where appropriate have provided compensation. For support, currently we offer a 24 hour emergency number and standard support is 9am to 2am EST. In a minority of cases, delays may be experienced due to issues requiring a specialist or the support lines being busy. However, we will take this on board and move to 24/7 support in the near future. Often, issues similar to those your club has experienced may be resolved through further training on using the system for the club's specific needs, however we realise there is always room for improvement on our end. Over the years, the continual development and improvement of GymMaster has been praised by the majority of our clients. Those who do not wish to see new features added to their system may request to be shifted to a server which doesn't receive frequent updates.
Steve
Alternatives Considered:
GymMaster the best CRM by far
Comments: I really enjoy it. It makes the administration of member account s easy and add scale to the business and members experience.
Pros:
Its was very simple and effortless to transfer from our old clunky computer into gymmaster. [SENSITIVE CONTENT HIDDEN] and the on boarding team were super helpful and we mange to migrate in a week. It is easy to use integrates well with our website and the app is user-friendly for both staff and members.
Cons:
Sometime she task set up and the more advanced functions are a bit tricky but the support team is super helpful and they respond to question quickly.
Treshna Enterprises Response
3 years ago
Hi Steve Thank you for the wonderful feedback. The GymMaster team are always happy to assist clients in the transition from other systems and are ready to assist with any ongoing support required. We look forward to growing with your business.
Linda
Alternatives Considered:
Problem Solvers
Comments: A business partnership with the customers interests at heart. We are all human and mistakes are made but I really appreciate a supplier who you can talk to and who love their product enough to change it to meet a customers needs. Other competitive products on the market have you talking to hourly rate call centre support or sales staff and there is an empty feeling of not being heard. You are always heard at GymMaster and they genuinely try and help, every time.
Pros:
- Customer support is always willing to tailor a solution to your problem with ease. If they can't figure out the problem they will take a couple of days to create code to fix your problem or create a solution - A system ideal for gyms that isn't group class focused - An all in one package
Cons:
- It's bugs. Alot of reader bugs, but again the support team are fast at resolving the bugs, but it would be better and less stress on their staff if the bug issues were just resolved once and for all.
Treshna Enterprises Response
4 years ago
Thank you for this review Linda, it's great to see our support team working with you to create solutions. We are continuously working to reduce bugs in the software, and appreciate your support and feedback with this.
