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Omnigo
What Is Omnigo?
Omnigo Software is the leading provider of public safety, incident and security management solution for law enforcement. Small to medium sized agencies trust Omnigo to reduce crime, keep officers safe, keep your agency compliant, and increase staff productivity. Through CAD, RMS, jail management, emergency response, mobile patrol, Be on the Lookout (BOLO) features, powerful analytics and more, Omnigo is the most powerful solution for law enforcement.
Who Uses Omnigo?
Organizations with physical security departments, including law enforcement, higher education, K-12 schools, healthcare, gaming, hospitality, corporations, private security, government, and more.
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Reviews of Omnigo
What a great experience and Security tool to have.
Comments: The software is easy to use, so it's user friendly. The program is really simple to use but have a lot of tools to ensure your department is successful. The program is web based and ca be accessed anywhere where there's internet.
Pros:
The software is easy to use, so it's user friendly. The program is really simple to use but have a lot of tools to ensure your department is successful. The program is web based and ca be accessed anywhere where there's internet.
Cons:
We did not purchase enough licenses. If there's no internet, you will not be able to access the software.
Report Exec is a sound product
Comments:
Report Exec is ideal for any Security or Law Enforcement firm whom wishes for incident report accountability. The Dispatch program is especially useful for operations involving multitasking of many individuals and tasks by a single dispatcher. Their customer service and tech support teams are attentive and responsive.
If I were to critique a feature of the program it would be the use of vehicle tracking. It seems primarily designed for Law Enforcement, issuing tickets and detailed insurance/legal claim information (monetary values, legal fees, etc.). As a Security entity, our need is more for registering vehicles with associated tags and occasionally logging citations. I would also like there to be a West Coast presence to allow for Administrative training courses. I feel it would be beneficial to the customers if they could manage and facilitate their own systems with less manufacturer assistance.
Pros:
The Dispatch software. The ability to multitask several Officers and assignments by one or two individuals is key to a competent workflow with minimal resources.
Cons:
The lack or difficulty in customization.
Alternatives Considered:
If looking for visitor management choose a different platform than iPass visitor management
Comments: We are using Omnigo for visitor management and for keeping track of security guards at locations.
Pros:
That they have a SaaS for the iPass so you don't have to manage the architecture on your own physical site.
Cons:
Do not like waiting on hold for 45 minutes for Omnigo support for iTrak / iPass to answer. Typically 8 times out of 10 when I call in they are not able to answer it while I'm on the phone with them either. I'm a system network admin at my company and service about 10-12 other services and this support is around the worst that I've ever seen. Everything extra to do within iPass is either an extra module or doesn't seem to work properly. For example if you want something more than their can'd reports you have to buy the Ad hoc reporting module or the new reporting module that they are coming out with. If you want to import employees from a CSV or import them off of active directory groups on a scheduled basis you have to buy their import module. Sales team when showing product acts like each of these items comes with the product and doesn't tell you until after you have bought it that each of these is an additional module cost. The R3 scanners to scan the drivers license and auto input the fields for visitors works about half the time as it'll create a different visitor 50% of the time scanning the same exact drivers license. For example if your name is John Doe it would scan it the first time and see John Doe then the second time it might scan it in as John. Doe which would create a separate visitor record since they didn't match exactly.
The most bang for your buck!
Comments: The enterprise program is one of the most complete entry level systems around with expandability and design options that rival much more expensive competitors. With over 12 years in the partnership we couldn't be happier with the product! The ability to run reports in an instant, document compliance with ease, and manage the daily operational needs of the department is supported with a robust system on a minimal platform. The web based software frees up on site storage space while maintaining security and back ups through a variety of backend options. The only thing better than the product is the phenomenal customer support! In over a decade there has not been one item that wasn't rectified immediately, completely, and with the utmost of professionalism! If you are looking to upgrade your current system, ask yourself the same thing we did. What is more important than getting someone immediately to address your needs regardless of time or need? For us it was a no brainer. Report Exec Enterprise from CESI is the par excellance we choose over and over again each day!
Pros:
The adaptability and integration options.
Cons:
I haven't found it yet
Hands-off maintenance is a huge plus
Comments: I really enjoy the enterprise software that is hosted remotely on the Competitive Edge servers. It takes one more administrative/maintenance responsibility off our shoulders, ensures that we're always running the latest edition of the software, and utilizing the latest features. I also like the fact that my staff can access it from anywhere they have an internet connection - previously the program was only available on our local network. The only thing that keeps me from giving it 5 stars across the board is the dispatch module's continued reliance on locally-installed software. I was sold on this product due to all of the above-stated reasons but was quite disappointed to learn that there was still on-site maintenance requirements for the dispatch users. Any time the server/database gets updated, we have to locally update the required dispatch software. I am hopeful that this can be remedied in the future and this will truly become a cloud-hosted product.
Pros:
Versatile features, hosted off-site, very accessible/responsive support staff
Cons:
The need for local software on the dispatch module
