EZFacility

Satisfied Customer

Comments: We like it! and the cost is affordable which is a huge consideration for our organization where funds are ever diminishing

Pros:

It is easy to use and the staff learns it quickly. The self-service portal was an outstanding solution during COVID operations and we have continued to use it for program registrations and to publish a general schedule

Cons:

Would love to see a more robust registration process for group classes; if not possible, having clients be able to cancel registration processed with Groups would save us some precious workforce resources. Figure out a way to show registration in classes using Groups in "MY Schedule

Alternatives Considered: RecTrac

Reasons for Switching to EZFacility: Cost and ease of use and setup

This system can do everything you need to run your facility and the support is excellent!

Comments: This software has helped our small team to maximize our efficiency! The features of EzFacility help us to get our billing and scheduling done quickly and accurately, which maximizes the time we are able to spend in the gym with our clients!

Pros:

The best feature about this software system is the packages feature! This screen makes it so easy to create and define the right packages for your team and clients. The defined reservation/package types make scheduling and billing simple! Take the few minutes to define your reservations and packages up front. It is an easy step and it will save you hours of time later!

Cons:

There is a learning curve to using the system. It is user friendly, but not simple. You may need to search for a report or feature that you need, but most likely, if you have thought to do it, the feature is there! The client education is excellent and the tech support group is great! They are very responsive and there to help you until you feel completely comfortable with all of the features you use!

I work with EZ in membership, selling groups, items and packages, producing reports

Comments: Are we referring now to Capterra or EZ?

Pros:

I love that interested parties can schedule and pay for groups on their own computer from home. I do not like that this creates a duplicate member when they do so. I like that you can send a receipt by email to member.

Cons:

We have Youth Programs we prorate. Prorating in EZ is done manually, with a calculator, by staff which leaves room for error. When sending an email to members I cannot attach forms such as freeze or termination forms for someone who has already left the area. When selling memberships to a family of 7, it is very tedious having to enter the same emergency contact names and phone #s and billing information into all 7 EZprofiles. It would be nice to have a copy contact info for all of this. Then, If there happens to be an young adult child who wishes to pay his own membership, we could manually go in and edit that for him. Please offer this option to review again.

Customer service is top notch. A few small challenges with the software, but they are quick to help

Comments: We are 24/7 and this allows our customers and employees to easily manage billing/scheduling/payments with fairly minimal hassle.

Pros:

Customer service and frequent updates to the software show that they do care about their customers and are continually trying to improve their product. It's easy to use once you've gotten used to it.

Cons:

Reports can be challenging to generate the information that you're looking for (ie memberships); customers were often frustrated with the self service because they couldn't access information about previous invoices; unable to purchase multiple items in one transaction or share between family members in one transaction in the self service portal etc., although it sounds like this might be something EZ is currently working on.

Life Changing Software

Comments: Our municipality controls 8 fields in our city stadium hosting little league baseball, travel baseball, senior baseball, little league softball, men's softball, women's softball, tee ball, junior soccer, travel soccer, adult coed soccer, adult coed kickball, football - and all manner of tournaments, as well as renting out our fields to neighboring towns whose facilities are not adequate to their needs. We also manage a separate soccer field in use for practice and league play. Before we had EZFacility, an enormous amount of time, effort and energy was expended in scheduling and not always with success. Every change in date or time, every rainout became a major headache, not to mention the confusion that erupted when four teams showed up to use the same field or when bases were incorrect. Imagine a huge game of Telephone with conflicting information between coaches and field crews! It could truly become a madhouse in Parks and Recreation.
When we finally began to use EZFacility, life changed. The training was excellent and using the system is a breeze! Scheduling an entire league is quickly done and it is not possible to double book any field. Our field crew knows at a glance which fields to ready for which sport and there is never a problem looking weeks ahead or back . The rare times when a problem arises, the help desk is available and the problem quickly solved. This has saved time and eliminated the frustration that too often accompanied this task previously.

Pros:

Ease of use, reliability, share-ability, time saving, accurate