ChiroTouch

Great Quality, Great Service

Comments: I have worked with ChirTouch for 5 years and I love it. I recommend it to all chiropractors I work with. Customer service is, more often than not, very helpful and they are at least attentive and quick to respond. The whole system is seamlessly integrated from online apt requests, auto population of paperwork, self check-ins, billing, it really is outstanding compared to all other chiro software I work with. The only thing that needs help is the patient statements. Instead of separating the amount due from the insurance co and the patient, it will put those two amounts together, before the insurance has paid the DOS and print a statement as if the patient owes the whole balance so with the 100s of patients we have, it is not economical to print all those statements and go through them one by one for accuracy. I have yet to figure out the best way to print accurate statements in bulk fashion and welcome help from ChiroTouch or anyone else familiar with this.

Pros:

the intuitive nature of all basic functions, ease of use and organization

Cons:

One thing only - the patient statements are too complicated when trying to do a 'mass' monthly production.

Better than what we had, but not amazing.

Comments: We were moving from an EHR that was not working well for the clinic.

Pros:

The version I have is hosted at the office. I know that EHR is going to an online platform and that is the "in thing" right now. But, with the hosted version, I own the licence and once paid off, I don't have to make that 400$ a month payment to use it.

Cons:

They do not guide you on how to use the software in real life practice. Yes, they teach you what the buttons do. But knowing what the dials on an airplane mean is not the same thing as flying an airplane. They only give you access to the manual for the program if you buy their maintenance package. But, the manual is very lacking on any detailed information that makes it extremely useful. It is a very cumbersome software package to start using. Also, they do not integrate with QuickBooks. I wished that I could get the finances from this program to talk with QuickBooks.

Promising software but not implemented well

Pros:

Charting is straightforward and easy to customize.

Cons:

Admin side of the software is clunky and difficult to use. Too many clicks to get anything done.

CT cloud.

Comments: I am going Live tomorrow with another EHR software. I’ve been with CT since 2015 and switched to CT cloud last summer. It is a disaster. And they just tell me to put a ticket in.

Pros:

It is kind of similar to the server version I had for years.

Cons:

CT cloud is a very poor version of what I expected from CT. It is a fraction of the quality from the server version. Customer service is poor. When you open a ticket, if they don’t like what you have open, they will close it or never get back to you.

Long time CT user

Comments: it has been very good for the most part.

Pros:

We have a multi doctor clinic and it has been pretty straight forward on using the system as well as teaching it to new staff members. We are able to get our notes done quickly

Cons:

We would love a personalized contact to get in touch with when we have issues and not have to explain our issue over each time.