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What Is UKG Pro?

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® puts people at the center of your strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM),our comprehensive human capital management solution (HCM) anticipates people’s needs beyond just work. We partner with you every step of the way to drive better business outcomes and create great workplaces for all.

Who Uses UKG Pro?

Purpose-driven organizations seeking HR, payroll, and workforce management solutions that bring operations and culture together.

UKG Pro Software - UKG Pro Payroll
UKG Pro Software - UKG Pro People Center
UKG Pro Software - UKG Pro Mobile App

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Reviews of UKG Pro

Average score

Overall
4.3
Ease of Use
4.1
Customer Service
3.9
Features
4.1
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Margarita
Margarita
Exp and FA Actg Mgr in US
Verified LinkedIn User
Accounting Software, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Worked great for candidate tracking

5.0 last month New

Pros:

I really liked the features built in for performance tracking and candidate review during a job search fill. Really made leaving comments and communicated back and forth with HR a breeze.

Cons:

Sometimes documents or modules can be difficult to find. Certain links are available but are broken when you go to actually get to the area you need.

Katrina
Katrina
Human Resources Generalist in US
Verified LinkedIn User
Hospital & Health Care, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

UKG is an excellent tool for managing employees

4.0 9 months ago

Comments: Recruiting from a wider pool of candidates has been made easier by the system's seamless integration. This program has helped facilitate a steady stream of qualified applicants, which has decreased the cost per employee and shortened the time to recruit.

Pros:

UKG is used for personnel record keeping in my company. To wit: data backup, payroll processing, tax preparation, employee onboarding, and regulatory education. We integrated UKG with our payroll systems and created an easy-to-use portal for employees and management.

Cons:

Some systems require lengthy builds and troubleshooting to integrate with. There is room for improvement in how healthcare EMR systems and time management are integrated. There may be a delay in page refresh rates as a result of increased personalization of employee landing pages.

Kristen
VP, HR in US
Electrical/Electronic Manufacturing, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Thrilled TO LEAVE UKG!

1.0 2 months ago New

Comments: The worst. Will never go back. It is impossible to find affordable employees who have UKG experience.

Pros:

If you have a vast budget, this could be a great product for you. But you absolutely will spend a fortune for all the bells and whistles. Take your existing budget and triple it. Invoices come non-stop.

Cons:

The contract is impossible to get out of. The cost goes up by 10% each year and you MUST give an extensive notice or the contract auto renew annually. We got stuck paying for ACA and had to move it to a new company as they prepared ACA filing after we terminated our contract adn they refused to refund us. Be very careful wiht UKG, they make up random charges..invoices come in at every turn. IT is also very difficult to find employees who use and understand UKG, bc they turn all of their laid off staffers into consultants who bill at $200 per hour. Dont bother. I have no idea how this company stay in buisness. We had the worst experience in almost all aspects of the software. You are on an island with help only available at $200 per hour. This company functions like a MLM. Employers beware, you will pay top dollar for employees who understad the software or you will have to resort to consultatants....MLM. Worst business model.

Brian
Clinical Research Coordinator in US
Research, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

UKG Pro Makes a Proactivity Easy

5.0 last month New

Pros:

I love how UKG Pro is the HUB for everything. From healthcare information to paystubs. UKG Pro has it all. I like not having to navigate through 3-5 different websites and finding all my required assignments and tools in one website. It has been an amazing HR tool to keep me on track with all the required trainings and communicating my needs and concerns in one location. It's a pretty intuitive website and the app has been super friendly to use.

Cons:

I don't have any cons, I prefer this over some of the other HR programs that I had to use in the past.

Vanessa
Director HRIS in US
Nonprofit Organization Management, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

UKG Pro Review

5.0 5 months ago

Pros:

Cost, their modules, integrations with other systems, the look/feel, user-friendliness of the modules, their security platform, user interface experience, global support and overall organization.

Cons:

At the time, we wanted to go with their Ulit-Time Mgmt for timesheets, but they were in the midst of sunsetting that module, so we were forced to move to their Ulti Time and Attendance module. Other than that minor hiccup, there is nothing else that I dislike about UKG Pro.