15 years helping Canadian businesses
choose better software
rezStream
What Is rezStream?
Partner with rezStream for a Cloud-based property management system and online booking engine. Our modern solution will simplify the way you manage your day-to-day operations AND drive more bookings! Schedule automatic emails, easily set and manage rates, offer contactless check-ins, and connect to over 80 OTAs with our channel manager.
We offer a true one-stop-shop Suite offering with a 99% customer satisfaction rating and 24/7 support. Schedule your demo today!
Who Uses rezStream?
Independent hotels under 150 rooms that use a combination of digital marketing and software to support their business. Pay less and get more with our suite of solutions and expertise!
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Reviews of rezStream
Best reservation software I have ever used!
Comments: I was brought into the company with RezStream in place and no one to show me how to use it. I sat down with the computer and was navigating the site with success within 15 minutes. Very user friendly!
Pros:
I can train my employees on how to effectively use RezStream in just one day. It is so user friendly and when I do run into problems, the customer service has been outstanding!
Cons:
Can't think of anything that I don't like about it!
rezStream Response
3 weeks ago
Hi Alissa! Thanks for such a great review! I need to make sure I pass it on to the developers since their goal is to create an intuitive, flexible system while still making it easy to learn and use. Sounds like we hit the nail on the head! Thank you for being a great customer of rezStream and as always, let us know if we can help in any way!
Easy is Better
Comments: It is the most easiest PMS I have ever used. I have been in this industry for 40 years and have gone from DOS systems to Cloud. Being in the cloud made working from home easier especially during non operations days, during renovation and during the pandemic.
Pros:
The ease of contacts, the ability to merge, the system picks up when they happen.
Cons:
Little things that can transpose, such a hold on a room, to convert to an actual booking without releasing the hold and starting all over with a booking. You take the chance of it getting booked under your nose if you are not careful.
rezStream Response
9 months ago
What a great review Anela. So excited that someone that's been in the industry for 40 years thinks our software is great!! I am happy to hear that by making the switch, it has made things easier for you. I am going to have our team reach out to try to better understand the issue you mentioned in the con. Thanks again for the review!
Not ready for Prime Time
Comments: We've been customers of RezStream for over 12 years. They had a great product, Rez Pro, and were good partners. Unfortunately they basically scrapped that product and forced everyone to move to Rez Cloud. That was exciting news for us as we figured newer is better. Unfortunately, the new system is missing so much that it's been a huge step backward for our business. I think it can be a good system but it's really still in the Beta testing stage in my opinion. It does capture and track guest reservations but it's lack of basic business reporting means its usefulness is quite primitive. There is no way to track occupancy, rev-par etc. There is not even a way to track sales tax in a meaningful way. Furthermore, it's quite difficult to set up and track business. The developers have really missed the mark for any property larger than 5 or 10 rooms. It's too bad they didn't just look at the great system they had and move it into the cloud. Unfortunately there's no going back as RezStream no longer sells or supports the older but far better Rez Pro. We're currently looking for a better PMS and will switch off Rez Cloud as soon as we can after nearly 13 years with the company
Pros:
not much but it does do a decent job of capturing reservations but not much more.
Cons:
It's not a finished product and is horribly lacking in basic business reporting to the point of being unusable. If you care at all about tracking business performance, group bookings, etc you will not like this system
Excellent Property Management System and Company
Comments: The program is very user friendly, easy to teach newbies, and we especially like the custom color coding which shows us just by looking at the calendar who is gluten free, who’s bringing a pet (one of our inns is pet friendly), who’s checking in late, etc. – a feature I did not find in any other program that I looked at. The interface of the booking calendar is very straight forward. You just click on a reservation and immediately a box pops up on the right with all of the reservation info. Notes are easily accessible, and it keeps a running history page on each guest that tells you when they stayed with you and what room or suite they stayed in. These are all features that assist us in providing our guests with excellent customer service.
Pros:
We have two small hotels totaling 30 rooms and suites. I used Rezstream's software program when I started in this business 15 years ago; left them a few years later because they did not have their cloud-based system up and running yet. Have used several others and researched many since then and came back to Rezstream and so happy I did.
Cons:
When you try to print out a report the font size comes out miniscule.
rezStream Response
3 months ago
Wow! Thank you so much for the wonderful review and the insights! We are so proud of what we've built and are continuing to build and awesome to get feedback like this to show it's working. We'd love to touch base on the report issue though because it should print out with such a small font size. Thanks again and for being an amazing rezStream customer for so long!
Alternatives Considered:
Perfect for our cabin resort!
Comments: Overall a positive experience in the past and looking forward to the future. Just received a gift card from a local restaurant from them as a thank-you for our business. A nice personal touch.
Pros:
Ease of use for ourselves making reservations and now for guests making their own online reservations! There is enough information without taking too much time. It is presented in a way that is straightforward enough for our guests. We have used RezStream Cloud for 5 years, but RezStream software has been used by this business for 10+ years!
Cons:
The few cons that there are to the software end up being resolved at some point by the developers....they respond to feedback of what is needed by us.
rezStream Response
last year
Thank you Julia for the wonderful review. We try hard to provide an excellent software platform that provides value for small to medium-sized properties. It sounds like we've done just that for you. As always, keep the suggestions coming!
