15 years helping Canadian businesses
choose better software

What Is Mindbody?

Everything you need to help take care of your salon, all in one place. Mindbody’s business management software makes it simple to bring in new clients and increase your revenue. Our platform includes features like easy scheduling & booking, CRM tools, branded app & web for your business, self check-in, and more. Mindbody keeps your community in close reach—get in touch to learn more and see these tools in action.

Who Uses Mindbody?

Fitness, beauty, and wellness businesses wanting to provide the best customer experience possible from browsing to booking and beyond.

Where can Mindbody be deployed?

Cloud-based
On-premise

About the vendor

  • Mindbody
  • Located in New York, US
  • Founded in 2000

Mindbody support

  • Phone Support
  • 24/7 (Live rep)

Countries available

Andorra, Australia, Austria, Bulgaria, Canada and 34 others

Languages

English

Mindbody pricing

Starting Price:

US$139.00/month
  • No free trial
  • No free version

Mindbody does not have a free version and does not offer a free trial. Mindbody paid version starts at US$139.00/month.

Pricing plans

About the vendor

  • Mindbody
  • Located in New York, US
  • Founded in 2000

Mindbody support

  • Phone Support
  • 24/7 (Live rep)

Countries available

Andorra, Australia, Austria, Bulgaria, Canada and 34 others

Languages

English

Mindbody videos and images

Mindbody Software - Get discovered by the largest audience on fitness, beauty, and wellness customers on the Marketplace. This Mindbody-exclusive feature connects your business to users around the world searching for services like yours.
Mindbody Software - Form better relationships with your members using client profiles. This feature keeps information like personal preferences, payment details, service history, and more on hand so you can offer better customer service.
Mindbody Software - Create and send personalized email campaigns with our Marketing Suite. These features make it easy to keep your current members happy while also running promotions that incentivize new clients to book.
Mindbody Software - Bring your business’s brand to life with a custom mobile app. This feature helps you engage with your clients on another level through rewards programs, push notifications, shared class playlists, and more.
Mindbody Software - Learn what’s performing well with our reporting features. These tools track revenue sources, analyze current promotions, and monitor inventory so you can nail down what strategies are best for your business.
View 5 more
Mindbody Software - Get discovered by the largest audience on fitness, beauty, and wellness customers on the Marketplace. This Mindbody-exclusive feature connects your business to users around the world searching for services like yours.
Mindbody Software - Form better relationships with your members using client profiles. This feature keeps information like personal preferences, payment details, service history, and more on hand so you can offer better customer service.
Mindbody Software - Create and send personalized email campaigns with our Marketing Suite. These features make it easy to keep your current members happy while also running promotions that incentivize new clients to book.
Mindbody Software - Bring your business’s brand to life with a custom mobile app. This feature helps you engage with your clients on another level through rewards programs, push notifications, shared class playlists, and more.
Mindbody Software - Learn what’s performing well with our reporting features. These tools track revenue sources, analyze current promotions, and monitor inventory so you can nail down what strategies are best for your business.

Features of Mindbody

  • Access Controls/Permissions
  • Accounting Software
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Attendance Management
  • Attendance Tracking Software
  • Automated Scheduling
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Confirmation/Reminders
  • Contract/License Management
  • Customer Database
  • Customizable Forms
  • Customizable Templates
  • Dues Management
  • EMR/EHR
  • Electronic Payments
  • Email Marketing Software
  • Employee Management
  • Event Management Software
  • Event Scheduling
  • Faculty/Staff Management
  • Fitness Plan
  • For Barbershops
  • For Gyms
  • For Medical Spas
  • For Physical Therapy
  • For Yoga/Pilates Studios
  • Gift Card Management
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Inventory Management Software
  • Loyalty Program
  • Marketing Automation Software
  • Member Communication
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management Software
  • Membership Renewals
  • Mobile Access
  • Mobile App
  • Multi-Location
  • Online Booking
  • Online Payments
  • Online Registration
  • Payment Processing Software
  • Payroll & Commissions
  • Payroll Management
  • Point of Sale (POS)
  • Practice Management
  • Progress Notes
  • Real-Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Reminders
  • SOAP notes
  • Scheduling Software
  • Staff Management
  • Student Management
  • Team Management Software
  • Third-Party Integrations
  • Time & Expense Tracking
  • Treatment Planning
  • Visitor Management Software
  • Website Integration
  • Website Management

Alternatives to Mindbody

Dance studio platform for yoga, pilates, fitness, music that helps with features such as reports, billing, calendars and more.
The world's best online booking software for the beauty and wellness industry. Unlimited possibilities, subscription-free. Learn more about Fresha
Momence gives your gym or studio scheduling, communication, reporting, payment, and automation tools to save time & increase revenue. Learn more about Momence
Online dance studio software used by over 12,000 studios & schools will transform the way you run your dance studio. Learn more today! Learn more about Jackrabbit Dance
WellnessLiving's easy to use management software automates your business to allow you to attract & retain more customers. 24/7 support Learn more about WellnessLiving
Cloud-based online booking, scheduling, point of sale and marketing software - everything you need to make your life easier.
Level up with Zenoti, the all-in-one software solution for beauty, wellness, and fitness brands, trusted by 30,000+ businesses.
Vagaro® salon software simplifies calendar management, payment processing, appointment reminders and more. Start your FREE trial today! Learn more about Vagaro
Square Appointments is an all-in-one scheduling POS for booking, payments, and team management.

Reviews of Mindbody

Average score

Overall
4.0
Ease of Use
3.9
Customer Service
3.8
Features
4.0
Value for Money
3.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Garrett
Garrett
CIO in US
Verified LinkedIn User
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Learn It and Use It

5.0 5 years ago

Pros:

I can not state more clearly that Mindbody is the leader in what they do. They have their faults because of the way it was designed originally but they are working on those every day but no system on the market is better. I have a feeling that a couple years from now, they be much larger than what they even are now.

Cons:

the old design structure of the base platform could use some updates, which they are aware of

Alternatives Considered: WellnessLiving

Reasons for Choosing Mindbody: This handles so much more of the business operations

Switched From: WellnessLiving

Reasons for Switching to Mindbody: it is a clear leader in the field

Lori
President in Mexico
Health, Wellness & Fitness, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Mindbody does it all!

5.0 2 weeks ago New

Comments: Overall I'm very happy with Mindbody, having used it as a consumer in the past and now as an administrator/business owner. I have referred Mindbody to a friend with a business in Canada who was not happy with their booking software. They've since switched to Mindbody and are working on getting it set up to accommodate their business needs.

Pros:

I love Mindbody for the ease of scheduling clients in for appointments and the analytics are fantastic! I use them weekly to report sales to my accountant and review where my sales came from during a particular quarter. I adjusted my marketing approach as a result. I also really like the automations we can create so that clients are being welcomed, notified and asked for reviews at different stages of their experience with us. Thank you!

Cons:

It was initially challenging to get set up so that my branded website worked seamlessly with Mindbody. I had to switch from using the 'appointment' setup to a 'class' setup because my business is such that, I can have up to 11 people in my center for each 2-hour session I offer. It created a fair amount of work to re-do it all but once it was switched to classes, it's working fine.

Miranda
Owner in US
Sports, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Overall VERY Disappointed.

2.0 3 weeks ago New

Comments: So far I have only been with Mindbody for 6 months. And it is a nightmare.

Pros:

I like that they had a marketplace with other business', and that you can run a new client special that people can easily see.

Cons:

I switched from wellness living to mindbody in January of this year. I thought it would make my life easier, but it has done quite the opposite. First off may I start with the fact that mindbody allows you to set up late/no show fees but does not charge the customer automatically. I would manually have to go in and do that myself. Also, the fact that they must be in a contract for them to even store a credit card to charge is ridiculous to me. Also, every time I call for help, I am told I must do everything myself in front of a laptop, half the time people spend forever trying to figure out what’s the issue and then just never solve it and send me a bunch of emails on step by step how to do it myself. Not very convenient. Another issue I have is that all my emails that get sent out for campaigns and advertising just go to all my clients spam folders. Which defeats the purpose because they can never see them, and apparently you must have a domain email instead of a Gmail for this to even be reversed. Having all my advertising emails go to client’s spam folder is HUGE and is super bad for the business. Their only advice is to buy a domain email, which Is much too late for my business to change my email now. OR to ask every individual client to add the email I have as a contact, which there is no easy way to do. You think oh just send them all an email to ask them. Oh, wait they still wouldn’t be able to see it. I also created a new client form that I wanted people to be required to sign just once for the remainder of their visits, and apparently, I would have to individually send it to ALL MY EXISTING CLIENTS for them to sign it. Which once again is a ridiculous request. To be honest I am highly disappointed with the software switch so far, and as a business owner I can't say I’m sure that I would recommend it. It has not at all been convenient for me, I must figure out everything on my own and every time I call for an issue I am placed on hold for an hour with the situation and then I get sent emails on how to fix it, and then I just never end up figuring it out. I think I spend even more of my time as an owner on the phone with customer service than I did with my last software, which is really disappointing. 90% of the time I get the answer from customer service, that they don’t know what the issue is. And I am like, well I don’t either considering I am just the owner of my own business? Then they just send me steps on how to fix it on their best guess of what the issue is. I don’t even see the point in customer service at this point.

Alternatives Considered: Vagaro

Reasons for Choosing Mindbody: too many technical errors, having to book clients myself. Them not being able to sign waivers, etc.

Switched From: WellnessLiving

Anessa
Fitness Instructor in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Amazing system

5.0 last week New

Comments: Great system overall. Best of all the other scheduling systems

Pros:

Easiest to use compared to other scheduling systmes

Cons:

the least i like about the system is that it is a bit pricy

Alternatives Considered: WellnessLiving

Reasons for Switching to Mindbody: Easy to purchase, schedule, and navigate

Mindbody Response

3 days ago

Thanks, Anessa. We're delighted that you've found our platform to be so helpful and easy to use!

Daphne
Director in UK
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Using Mindbody at New York Pilates

5.0 7 days ago New

Comments: They are not the most inexpensive booking platform out there, but all my staff are very familiar with using the app which is really helpful.
I believe that they are currently very good value for money. I see other studios switching over to cheaper alternatives, and have been hearing horror stories after they've changed.
I prefer to keep calm waters and continue using Mindbody. It does everything I need and the customer service is totally worth it.

Pros:

GREAT customer service. Whenever I have a problem, I can call and the problem is usually sorted out straight away.

Cons:

I've been with them since 2008, and in the last 4-5 years the price went up considerably. They offered me a deal to re-sign and I was very happy with it!

Mindbody Response

4 days ago

Thanks for your review, Daphne! We're so grateful to have you as a customer.