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What Is TrackWise?

TrackWise offers a comprehensive approach to quality management. It helps increase visibility and transparency across your company and your supply chains. And, helps you address key challenges, including tougher compliance requirements, tighter budgets, greater infrastructure complexity, and stronger customer expectations. Most importantly, it automates quality processes and thereby by improve efficiency, allowing you to go beyond compliance and make real product quality improvements.

Who Uses TrackWise?

Quality management solution which assists businesses of all sizes with auditing, compliance and document management.

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Reviews of TrackWise

Average score

Overall
4.0
Ease of Use
3.6
Customer Service
3.7
Features
4.0
Value for Money
3.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
32%
4
41%
3
23%
1
5%
Carrie
Carrie
Manager, Quality Assurance in US
Verified LinkedIn User
Pharmaceuticals
Used the Software for: 2+ years
Reviewer Source

Trackwise is very user friendly, efficient database. Our auditors really enjoy working in it.

5.0 6 years ago

Comments: We were able to create and implement a database that was simple yet met the needs of the business, users and clients.

Pros:

The software is very easy to use for both auditors and clients. We were able to configure the system to do exactly what we needed without having to modify our processes to fit the database. We were able to make the database fit our processes. In the past, with other databases, we needed to change our processes to make them fit to what the database could handle. Trackwise was totally configurable so we didn't have to worry about changing our process while trying to train users to the new system. The auditors feel it really makes it easier for them to get their jobs done and clients report that they really like the system because it is so easy to use. Changes to the system are super easy as well.

Cons:

There really isn't anything we don't like about the software. This is the 4th database I have used since joining Quality Assurance and it is by far the most configurable and easiest to use. The support team was wonderful to work with and enhancements to the system are easy to do.

Sparta Systems Response

6 years ago

Thanks so much for your feedback, Carrie! We're glad to hear that both you and your company have gotten so much value from using TrackWise, If there's ever anything you'd like to see enhanced, or you simply have a suggestion for a new feature please do not hesitate to contact us. We rely on users like you to help us shape our product roadmap.

Dexter
Dexter
QA Document Specialist in US
Verified LinkedIn User
Food Production, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Customizable software with limitless depth of information and detail.

4.0 11 months ago

Pros:

Trackwise was used in house to create and manage CAPAs, Nonconformances, and SCARs. As a user the software offered many fields and options to complete required information and details set by our company's QMS policies and procedures.

Cons:

This may be more of a fault of the internal training team that on-boarded new users, but the system's workflows and document/record creation is not instantly intuitive. Upon initial login, navigation within the software was not easy to understand, especially when it came to creating the different record types available and how that records establish a parent/child relationship with each other.

Jay
QA Specialist in US
Pharmaceuticals, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Incredible

1.0 8 years ago

Comments: Sparta Systems does one thing very, very well...they market their TrackWise QM software like no other. The fact that such a poorly designed, unusable piece of software is at the heart of quality systems in an important industry such as pharmaceutical manufacturing is mind boggling and, frankly, quite scary. Nobody talks about how terrible it is...of course no one sings its praises either - with the exception of Sparta's own marketing and PR teams. They must have a 100:1 ratio of marketers to developers

Pros:

There are no pros when it comes to TrackWise except replacing it

Cons:

The fact that you could build a system in Microsoft Access with more features and far better usability than that of TrackWise

Sparta Systems Response

8 years ago

Hello! We'd love to get details about the version you're on, and help resolve specific problems you've encountered. Since you've chosen not to use a real name or company, we ask that you contact us: http://www.spartasystems.com/contact-us Using an older version of a solution, or one that hasn't been properly set up, can lead to aggravation. But, our support team can offer guidance and help troubleshoot. We also provide an automated validation package that makes upgrading easy, fast, and cost-effective. As you mention, we are at the core of quality systems. We have about 1M users across 700+ implementations, in 30+ countries. We're committed to our clients and continue to invest in TrackWise. Our upcoming release was built in collaboration with 75 enterprise beta customers. Many exciting new features and enhancements are on the way! So, we look forward to continuing this dialogue. We want you and your organization to get the most value from TrackWise!

David
Systems Analyst / Software Developer in US
Medical Devices, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

TrackWise - not for the faint of heart but highly customizable

4.0 3 years ago

Comments: The company I worked for before I retired needed a new CRM application that had a huge list of specialized requirements due to a host of government (FDA) regulations. I joined the project in year 4 of a 5-year effort so was not able to take the training and get the experience with the product the other team members had, which was a disadvantage for me. During this 5-year project there were many software updates to TrackWise... most of which were good or even initiated by us; but some caused re-design of our user interface or interfaces to other system, which partially delayed deployment.

Pros:

I liked the fact it was highly customized, even though it was a lot of work to set up, you could make the database have exactly the data points we needed and the screen display could look exactly the way we wanted it to, without having a pre-designed template for a different industry (or something else not useful).

Cons:

The training for developers and administrators is very extensive and also very expensive. While much of it can be done on-line, most of the training materials only make sense when you are walked through it by a knowledgeable instructor... in person in MA or on-line. Steep learning curve

Rick
Director of QA IT systems in US
Biotechnology, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

The value of Trackwise

5.0 7 years ago

Comments: I have been designing , build and validating software systems for the past 30 years at the same major Pharma company. I have been using TrackWise for the past 7 years at this Pharmaceutical company. We employee more then 50,000 people world wide. I have eight modules on the TrackWise QMS platform that are utilized by all of are manufacturing sites for complaints, exception report, audits etc. The TrackWise software has enabled us to deploy the modules worldwide with the lowest cost of ownership of any of the other 100 plus systems that my team owns. With TrackWise we have been able to design build and deploy most of these modules in less then 8 months. The software is the most configurable software platform that my team manages. Sparta is one of the best companies when it comes to support as well as innovation. I have attend every user conference for the past 7 years where ever major Pharma and device company is represented. I have held meetings with most of these companies to gain insight on their use and plans with TrackWise. I have never had anyone tell me that Sparta and it software were "poorly designed, unusable piece of software ". In fact just the opposite.

Sparta Systems Response

6 years ago

Thanks for your feedback, Rick! We're glad you've gotten so much value from TrackWise. If you ever have suggestions for new features or capabilities, let us know. We always make sure to incorporate suggestions from our user base into our roadmaps.