Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Our commitment
Independent research methodology
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more
How Capterra verifies reviews
Capterra carefully verified over 2.5 million+ reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more
How Capterra ensures transparency
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more
Encompass
Encompass Overview:
What Is Encompass?
Encompass, the industry’s most recognized loan origination system, gives lenders of every size access to everything they need to originate and close more loans.
And, with built-in compliance paperless document management, and next-generation data security, Encompass ensures that lenders and borrowers alike are prepared and protected.
Who Uses Encompass?
Cloud-based mortgage platform that enables lenders and investors to manage loan origination, funding, correspondent lending, borrower acquisition, trades and more while ensuring consumer engagement.
Where can Encompass be deployed?
Cloud-based
On-premise
View 3 more
Overall rating
See all reviews
Based on 42 reviews
Reviews sentiment
Positive
69%
Neutral
21%
Negative
10%
Starting Price
Not provided by vendor
Free trial
About the vendor
- ICE Mortgage Technology
- Founded in 1997
Encompass support
- 24/7 (Live rep)
- Chat
Countries available
Show more details
United States
Languages
Show more details
English
Compare with a popular alternative
Show more details
Encompass
No pricing found
Free version
Free trial
3.6 (42)
3.7 (42)
3.6 (42)
VS.
Starting Price
Pricing Options
Ease of Use
Value for Money
Customer Service
No pricing found
Free version
Free trial
4.9 (112)
4.9 (112)
4.9 (112)
Other great alternatives to Encompass
Show more details
Top rated features
Loan Portfolio Management
Loan Processing
Top rated features
Borrower Management
Loan Processing
Top rated features
Document Management Software
Loan Management
Top rated features
Document Management Software
Loan Management
Top rated features
Electronic Signature
Online Applications
Top rated features
Email Management Software
Lead Management Software
Top rated features
Online Applications
Workflow Management Software
Top rated features
Borrower Management
Contact Management Software
Top rated features
Loan Processing
Third-Party Integrations
Capterra verified reviews for Encompass
Translation Disclaimer
This service may contain translations provided by google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.
Overall rating
Based on 42 reviews
Write a Review!
Filter reviews (42)
Filter reviews (42)
Filter reviews (42)
Sort by
Alysson
Controller in US
Banking, 51–200 Employees
Used the Software for: 2+ years
"Robust Mortgage LOS"
December 18, 2024
My overall experience with Encompass is positive. I did take admin classes so I could properly add/remove loan programs, user profiles and set business rules. All of our users became very comfortable with the functionality of the program. Several employees that left our company have shared with me that they missed the functionality of this program.
Pros:
Encompass is a robust mortgage software with a lot of robust features and solutions for mortgage bankers. I would consider it the industry standard platform for this business sector. Everything is customizable, including the permissions of each type of user and many functions can be done from directly within the system. I am in accounting, and I heavily utilized their reporting functions which I found to be user friendly and extremely robust. Yo
Cons:
Set up and administration of Encompass is not for most users. Many companies will either hire a consultant that specializes in administration of Encompass, or the will hire and inside Encompass Administrator. Fortunately, they do provided training if you would like someone from within your organization to take on this role. The cost is also high. I personally felt that more admin services could be included at this price point.
Reviewer Source
Show more details
Jana
Sr. Loan Officer in US
Real Estate, 1,001–5,000 Employees
Used the Software for: 2+ years
"Long time Daily Encompass User"
January 23, 2025
I gave it 3 stars since I like the info and platform and document disclosure portion. But the lack of speed really irks me.
Pros:
I like the alerts and the platform of finding information that I need on a daily basis.
Cons:
The software is SLOW. I could be much more productive if the SW moved faster. It takes about 2 minutes to open and close ONE LOAN. I work on at least 12 loans per day... time vampire on that scope.
Reviewer Source
Show more details
Verified Reviewer
Verified LinkedIn User
Banking, 501–1,000 Employees
Used the Software for: 2+ years
"All you'll ever need"
April 2, 2019
Pros:
All inclusive from application to closing. It integrates well with leads, credit bureaus, etc
Cons:
It's hard to find docs in the efolder if put in the wrong spot. Be sure to stay organized
Reviewer Source
Show more details
Ron
Loan Store in US
Real Estate, 11–50 Employees
Used the Software for: 2+ years
"My Expert Review Using Encompass for 10 Years"
March 4, 2024
Encompass is a software many people would use, but as you want to grow and expand your team, it becomes a headache. It is not as efficient to use as other products, it is not web based, and is not team oriented or user friendly.
Pros:
Their support team regarding technical support with the software, they were extremely knoledgable.
Cons:
It is using an outdated source code, outdated User Interface, expensive product that is not competitive in its pricing, lack of ease with integrating third party software.
Reviewer Source
Show more details
Henry
Technical Support Analyst in Philippines
Financial Services Software, 51–200 Employees
Used the Software for: 1-5 months
"Encompass Review"
July 25, 2024
Once you get the hang of Encompass and explore its nooks and crannies, it becomes a powerful tool in the loan processing business. Initially, the interface felt overwhelming, but over time I found it intuitive and incredibly useful. Its seamless integration with third-party services and real-time updates have streamlined our workflow significantly. While there is a learning curve and occasional slowness, the customizable workflows and comprehensive features have made it essential to our operations, boosting efficiency and improving compliance.
Pros:
Comprehensive toolset
Seamless third-party integrations
User-friendly interface
Efficient document management
Real-time updates and tracking
Customizable workflows
Strong compliance support
Cons:
Can be slow at times
Steep learning curve for new users
Occasional interface complexity
High cost for small businesses
Requires frequent updates
Limited mobile functionality
Reviewer Source
Show more details