17 years helping Canadian businesses
choose better software
Yardi Voyager
What Is Yardi Voyager?
Yardi Voyager is a fully-integrated, browser-based, enterprise management system designed specifically for property owners, managers and investors in global real estate markets. The Voyager enterprise management system centralizes accounting and property management data in a single database, enabling up-to-the-minute reports at the click of a button.
Who Uses Yardi Voyager?
Web-based platform for the real estate industry which helps with accounting, property management, workflow automation, alerts/notifications, a centralized database and more.
Not sure about Yardi Voyager?
Compare with a popular alternative
Yardi Voyager
Other great alternatives to Yardi Voyager
Reviews of Yardi Voyager
Yardi Voyager
Comments: The onboarding was awful. I wanted to cancel the conrqctnhalfway through and we were actually upgrading from an old Yardi platform, not another software. Once getting through that though it is a truly phenomenal product.
Pros:
Capabilities are almost limitless. So many options and modules available. It’s expensive but can automate enough workload that administrative staffing can. It really is amazing what it can do.
Cons:
The onboarding was brutal. Yardi has no subject matter experts on their teams that actually care understand property management and maintenance and that makes it very difficult to speak the same language. Some of their trainers are great and some are awful. The trainers are not Yardi employees they are independent contractors.
Alternatives Considered:
Our Yardi Experience
Comments: Overall, Yardi fits our needs and has good customer service
Pros:
I love that the software offers everything we need in terms of commercial property management, and running the day to day management
Cons:
That each tool we want to add is like an add on, and not like one big software
One of the most challenging parts of my job is managing Yardi.
Comments: 7s is a much better product than 6, which is a nice surprise. And payscan has worked well so far. In general, it's been a real struggle. It's just been really hard making Yardi work for my company. Occasionally, I come across a person who is great and knowledgeable, like [SENSITIVE CONTENT HIDDEN] and I try to reengage him or her but it's not always possible to get the same person to help. And sometimes you get one of the support team who is not very good and things can take a long time to get sorted out.....
Pros:
It has a robust set of features and has many modules such as rentcafe that are native (hope I'm using that term properly) to the environment- meaning no need to integrate with third party software providers. Tech support is usually quick to respond.
Cons:
You really need your own Yardi tech department to get the most out of it. If you don't it becomes critical to work with a Yardi consulting firm in order to customize the software to your business or implement new features. For some reason roommates are treated differently than "primary" lesees by the system. It's infuriating that residents are handled differently just because one was entered into the system first and is considered to be the "primary" resident, even when both folks are on the lease. Moving roommates in and out of the system is a nightmare for accounting. Customizing the leasing process and documents was so difficult and time consuming I had to fire Yardi from the job and engage an outside consulting firm. Yardi refunded my support hours upon request, so that part was good. The workflow is not set up to work in places like Boston or New York. The concept of a broker is foreign to Yardi folks. If you own or manage a single large property or community where all leasing is done in -house then no problem. If you own many properties in urban areas and rely on outside brokers to rent apartments choose a different software platform. Yardi support techs can be infuriating and there is no single person or team that is responsible for my account. I have team leaders for Voyager, Payscan, RentCafe, Lease Docs etc. but no single person is really "driving the train." I've been waiting 3 months or more for the correct version of my annual invoice.
Yardi Voyager one of the greatest programs ever
Comments: Many years using this program I just loved it when I moved to differ3ent company we still use it.
Pros:
The ease to work your way through the program. Finding the sections you want to open quickly. Ease to learn. Very simple, not a hard to use program and everything in one place. I love it.
Cons:
There are area's that I can not get into as they are not for my usage but they are there for the ones that need it.
Alternatives Considered:
Powerful property management software
Comments: Overall, my experience with Yardi Voyager has been positive.
Pros:
Yardi Voyager is an end-to-end solution for property management. From the end-user apartment application process to utilizing the inventory module, Yardi Voyager provides a solution for managing units and tenants that is so much better than previous software we've used.
Cons:
Portions of Yardi are considered "more important", so their developers focus on upgrading certain features, while letting other useful objects deprecate.
