What Is SurveyMonkey?

Trusted by 98% of the Fortune 500 and used in more than 335,000 organizations worldwide, SurveyMonkey's platform gives millions of people a way to turn feedback into action that drives growth and innovation. Get access to expert-written survey templates that speak to customers, employees, or your target audience. Create simple to advanced surveys in minutes. Discover why SurveyMonkey is a leading survey platform around the globe!

Who Uses SurveyMonkey?

CX, HR, marketing, IT, and growth professionals or anyone who wants to know what their customers, employees, or prospects want, need, and expect.

Where can SurveyMonkey be deployed?

Cloud-based
On-premise

About the vendor

  • SurveyMonkey
  • Located in San Mateo, US
  • Founded in 2009

SurveyMonkey support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, China, Denmark, Finland and 18 others

Languages

Chinese, Danish, Dutch, English, Finnish and 11 others

SurveyMonkey pricing

Starting Price:

US$25.00/month
  • Yes, has free trial
  • Yes, has free version

SurveyMonkey has a free version and offers a free trial. SurveyMonkey paid version starts at US$25.00/month.

About the vendor

  • SurveyMonkey
  • Located in San Mateo, US
  • Founded in 2009

SurveyMonkey support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, China, Denmark, Finland and 18 others

Languages

Chinese, Danish, Dutch, English, Finnish and 11 others

SurveyMonkey videos and images

SurveyMonkey Software - SurveyMonkey survey responses
SurveyMonkey Software - SurveyMonkey analyze results
SurveyMonkey Software - SurveyMonkey view survey list
SurveyMonkey Software - SurveyMonkey recommendations
SurveyMonkey Software - SurveyMonkey survey builder
View 6 more
SurveyMonkey video
SurveyMonkey Software - SurveyMonkey survey responses
SurveyMonkey Software - SurveyMonkey analyze results
SurveyMonkey Software - SurveyMonkey view survey list
SurveyMonkey Software - SurveyMonkey recommendations
SurveyMonkey Software - SurveyMonkey survey builder

Features of SurveyMonkey

  • Access Controls/Permissions
  • Alerts/Notifications
  • Benchmarking
  • Collaboration Tools
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Email Management Software
  • Email Marketing Software
  • Engagement Tracking
  • Feedback Management
  • Live Results Sharing
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • NPS Survey Structure
  • Offline Response Collection
  • Online Polling
  • Performance Metrics
  • Question Branching
  • Question Library
  • Randomization
  • Real Time Data
  • Reporting/Analytics
  • Sentiment Analysis
  • Skip Logic
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Visual Analytics

Alternatives to SurveyMonkey

Google Charts is a data visualization tool that helps businesses present data as pie charts, scatter plots, tree maps, and more.
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Create beautiful forms & surveys (and so much more). Give your audience the experience they deserve so you get the data you need. Learn more about Typeform
Revolutionize internal communications by bringing together all employees inside a private and secure enterprise social network.
Content management solution that helps businesses with desktop sharing and viewing, text annotations, instant messaging, and whiteboard
Ideal for businesses of all sizes, it is a form building tool that helps users create survey forms while also reviewing submissions. Learn more about Jotform
Qualtrics CustomerXM makes it easy for companies to monitor, respond, and improve every key moment along the customer journey. Learn more about Qualtrics CustomerXM
From customer insights to market segmentation to concept testing, Qualtrics is the single solution for all of your experience data. Learn more about Qualtrics CoreXM
Alchemer puts feedback into the hands of those who can take action on it, by integrating feedback into the systems they use every day. Learn more about Alchemer

Reviews of SurveyMonkey

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.3
Features
4.5
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Ömer Faruk
Ömer Faruk
Branch Manager in Turkey
Verified LinkedIn User
Education Management, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source

If you report to multiple people Dashboard feature is a must have solution.

5.0 7 months ago

Comments: We have been using software for the last 7 months. Due to the nature of our field of expertise, stakeholder involvement has a major role in policy-making processes in higher education management. To be able to organise all surveys and polls in a single platform and to be able to report from multiple surveys in simple but effective dashboards is the selling point of Surveymonkey. As we design and implement surveys for our activities like online trainings or meetings, Surveymonkey helps us create different dashboards for the moderators to see their specific feedback without any hassle. We started implementing some quizzes to the system recently, and feedback from the test takers is very good.

Pros:

Surveymonkey all in one survey tool for small enterprises and institutions. Reporting tools is unique among their alternatives. The ability to create custom dashboards for different users or managers is one of the key selling points of the software. You can create quick dashboards in minutes with the specific filtered points of the survey showing only desired parts of your survey. The best part of the dashboard is they are live and updated as survey takers take the survey. As some high-level staff may require instant reports, PDF and PPT reporting is a very effective and quick way to feed that kind of need.

Cons:

Branding tools need to be improved. The ability to install your own fonts would be a great add-on. Accounts are accessible through two concurrent PCs. It is sometimes a nuisance to access the system from a new PC. Exam features are quite limited. Exam reporting and dashboard features must be added.

Alternatives Considered: Typeform

Reasons for Choosing SurveyMonkey: Limited responsive screen support. Reporting is only possible through 3rd party plugins or SPSS analysis

Switched From: Google Forms

Reasons for Switching to SurveyMonkey: Extensive reporting possiblities and custom dashboard features.

Alex
Systems Analysis in Canada
Construction, 51-200 Employees
Used the Software for: 1-5 months
Reviewer Source

Advance Survey creation and collection software at a reasonable price

4.0 last year

Comments: SurveyMonkey met our required needs, which was running a semi-anonymous internal survey for approximately 100 employees. The survey in question was large enough that it could potentially take up to an hour to complete and we were able to make full use of the built in skip logic to allow the submitters to avoid entire sections that did not apply to them. The cost was also extremely reasonable for what was being offfered.

Pros:

SurveyMonkey offered all of the features our company required in order to run a employee supervisor satisfaction and evaluation survey at a reasonable price. Our primary requirement was the ability to run the survey semi-anonymously so that we could track who responded to the survey without linking response data to a particular submitter and SurveyMonkey handled this perfectly. Additionally the ability to use survey logic allowed us to design the survey in such a way as to save the submitters time by not exposing them to portions of the survey that were irrelevant to their position/location/circumstances. The pricing model was extremely flexible which was a huge benefit as we only needed to run a few small surveys over the period of a single month, so not being required to sign up for a year saved us a significant amount of money.

Cons:

While most of the features are easy enough to use that a none technically included user could handle most of the creation, issuing, and analyzing process there were some areas that required our IT personal to provide advice and assistance. Mostly this was due to the language used to describe certain features not being intuitive enough. While most things were very straight forward the skip logic and collector logic required some experimentation in order to fully determine how they would behave since we found the descriptions to be to ambiguous.

Alternatives Considered: Google Forms and Sogolytics

Reasons for Switching to SurveyMonkey: SurveryMonkey offered the best compromise between price and features for us. The survey that was being run was a employee evaluation of their supervisors and thus our human resources needed to make sure that every employee only submitted the survey once, but also that the information submitted could not be linked back to a particular employee so that they would not have to worry about facing retaliation from a supervisor over their feedback. Traditionally we have used paper survey to accomplish this but decided to attempt to use a more high tech approach to reduce data entry times on both the submitters part and on human resources who would need to manually enter the results into a excel sheet. Free solutions such as Microsoft and Google forms could have met our needs in terms of survey creation but did not offer a robust enough collection solution to ensure both anonymity and user verification. Since our company has extremely limited needs for running survey's more expensive solutions such as SoGoSurvey and Microsoft Dynamics were also quickly removed from consideration. SurveyMonkey provided us with the ideal middle point of price and feature to meet our needs.

Andrew
Andrew
Chief Operating Officer in US
Verified LinkedIn User
Internet, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Easy and Cost Effective

5.0 2 years ago

Comments: Overall, I highly recommend Survey Monkey for quick and easy survey creation. Even at the free version level, there are a variety of quality features that will make this program very useful for both collecting and analyzing data. The interface is incredibly user friendly, and when used in tandem with the mobile app, this product is very convenient and effective for basic survey needs.

Pros:

The Survey Monkey platform gives you a variety of ways to customize your surveys, including multiple choice, short answer, and true/false. It also allows you to easily duplicate previous surveys so that you are not re-creating templates you wish to use regularly. The platform also provides excellent analytics for reviewing responses and trends so that you can better understand and track the results of your surveys. The option to make surveys anonymous is also extremely beneficial for more sensitive topics. The best part is, all of this functionality is available through the free version of the platform. The mobile app is also incredible accessible and easy to use.

Cons:

The ability to truly customize your survey (logs, fonts, footers, etc.) is strictly reserved to paid subscriptions. The free version of the application gives you up to a maximum of 10 questions, so unless you want to pay the monthly fee, your surveys need to be very concise. For business use, a monthly subscription requires a minimum of three users at $25 per user. This cost adds up quickly, so unless you are implementing surveys very regularly, you may not see the full value.

Alternatives Considered: Typeform

Reasons for Switching to SurveyMonkey: The free version had a majority of the features we need to periodic use.

Roxanne
Accountant in Jamaica
Accounting Software, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Survey Monkey allows honest feedback

4.0 2 years ago

Comments: The software may not be user friendly for those who are creating the survey but it is quite straightforward for those who are giving their feedbacks. When survey monkey was used by the organization to strengthen our organization. We were free to answer honestly and anonymously.

Pros:

Survey monkey allows you to be anonymous which allows the feedback to be honest. We use survey monkey in our organization to resolve conflicts and for the use of organisational growth. Since it can be anonymous no one have to fear to type what they actually think and HR will know how to move forward since the feedbacks would be considered honest and not forced.

Cons:

Even though survey monkey is beneficial to our organization it as a few cons. We needed a method to use in our department to resolve an issue and would like to do so without anyone fearing to speak because they would be judged or the issue would have just gotten worst. So we decided to use survey monkey. I most say it got the job done but we had a few hiccups along the way. Firstly, the software isn't user friendly for beginners. It doesn't offer many selections when it comes on to customization. We had to choose from only 12. The package that you get at the standard rate limits you alot and if you want more you have to upgrade.

Alternatives Considered: Google Forms

Reasons for Switching to SurveyMonkey: 1)Survey Monkey offers more question types than Google forms 2)If we had an issue we could connect with survey monkey customer service. However, we google forms there wasn't a specific area for google forms customer service.

Ben
Director of Communications in US
Higher Education Software, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Aesthetically pleasing, effective, and highly customizable

5.0 2 years ago

Comments: Overall, I'm highly satisfied with SurveyMonkey for our organization's needs. Working for a social organization, our marketing efforts deviate from the standard corporate or business needs. One of our biggest efforts is receiving feedback from programming or educational content and SurveyMonkey has been instrumental in allowing us to do that.

Pros:

Having used other products similar to SurveyMonkey, I can safely say that SurveyMonkey is one of the most aesthetically pleasing. Its customization allows for branding and personalizing forms to keep marketing efforts in-line with brand standards.

Cons:

To have access to more robust analytics, it requires a higher paid plan, which is unfortunate. Paying for a mid-tier option, it feels like those analytics should be included.

Alternatives Considered: Wufoo, Google Forms and Alchemer

Reasons for Choosing SurveyMonkey: Our desire to make the switch to SurveyMonkey is contained within the name; surveys. Wufoo was a little more form-dense, while SurveyMonkey was better for surveying and engaging our members and soliciting their feedback. It was simply a better fit for our needs.

Switched From: Wufoo

Reasons for Switching to SurveyMonkey: I think SurveyMonkey's ease of access, user-friendly interface, and affordability were all considered in making this the final selection for our organization.