What Is Constant Contact?

Constant Contact delivers for small businesses and nonprofits with powerful tools that simplify and amplify digital marketing. Whether it's driving sales, growing a customer base or engaging an audience, we deliver the performance and guidance to build strong connections and generate powerful results. For more information, visit www.constantcontact.com.

Who Uses Constant Contact?

Our expanded online marketing platform is designed to help small business owners, side-hustlers, nonprofits and individuals do more and grow more than ever before.

Where can Constant Contact be deployed?

Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Constant Contact
  • Located in Waltham, U.S.
  • Founded in 1998
  • Phone Support
  • Chat

Countries available

Afghanistan, Australia, Brazil, British Virgin Islands, Canada and 124 others

Languages

Danish, Dutch, English, French, German and 5 others

Constant Contact pricing

Starting Price:

US$9.99/month
  • Yes, has free trial
  • No free version

Constant Contact does not have a free version but does offer a free trial. Constant Contact paid version starts at US$9.99/month.

Pricing plans get a free trial

About the vendor

  • Constant Contact
  • Located in Waltham, U.S.
  • Founded in 1998
  • Phone Support
  • Chat

Countries available

Afghanistan, Australia, Brazil, British Virgin Islands, Canada and 124 others

Languages

Danish, Dutch, English, French, German and 5 others

Constant Contact videos and images

Constant Contact Software - Choose from hundreds of email templates with our easy-to-use drag and drop email editor.
Constant Contact Software - Constant Contact offers a variety of marketing tools to help grow your business, non-profit or organization.
Constant Contact Software - Constant Contact integrates with 1000s of the leading applications. Discover how our partners can help you do more.
Constant Contact Software - Watch your sends, opens, clicks and more. In-depth reporting allows you to watch the performance of your campaigns over time and see who is engaging and who isn't.
Constant Contact Software - Now, with the Constant Contact Helpline, the expert advice you need is just a phone call away (or Chat, if that’s your thing).
View 6 more
Constant Contact video
Constant Contact Software - Choose from hundreds of email templates with our easy-to-use drag and drop email editor.
Constant Contact Software - Constant Contact offers a variety of marketing tools to help grow your business, non-profit or organization.
Constant Contact Software - Constant Contact integrates with 1000s of the leading applications. Discover how our partners can help you do more.
Constant Contact Software - Watch your sends, opens, clicks and more. In-depth reporting allows you to watch the performance of your campaigns over time and see who is engaging and who isn't.
Constant Contact Software - Now, with the Constant Contact Helpline, the expert advice you need is just a phone call away (or Chat, if that’s your thing).

Features of Constant Contact

  • AB Testing
  • API
  • Alerts/Notifications
  • Auto Update
  • Auto-Responders
  • Automated Publishing
  • CAN SPAM Compliance
  • CRM Software
  • Campaign Analytics
  • Campaign Management Software
  • Cataloging/Categorization
  • Click Tracking
  • Contact Database
  • Contact Management Software
  • Content Management System (CMS) Software
  • Conversion Tracking
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Design Management
  • Drag & Drop
  • Drip Campaigns
  • Email Campaign Management
  • Email Management Software
  • Email Marketing Software
  • Email Reminders
  • Email Templates
  • Email Tracking Software
  • Event Triggered Actions
  • Inventory Management Software
  • Landing Pages/Web Forms
  • Lead Capture Software
  • Lead Management Software
  • Lead Qualification
  • List Management
  • Marketing Automation Software
  • Media Library
  • Message Personalization
  • Mobile Access
  • Mobile Optimized Emails
  • Multi-Account Management
  • Multi-Channel Marketing
  • Order Management Software
  • Post Scheduling
  • Pre-built Templates
  • Preview Functionality
  • Publishing Options
  • Question Branching
  • ROI Tracking
  • Randomization
  • Reporting/Analytics
  • Response Management
  • SEO Management
  • Segmentation
  • Shipping Management
  • Shopping Cart Software
  • Skip Logic
  • Social Marketing
  • Social Media Monitoring Software
  • Subscriber Management
  • Survey Builder
  • Tagging
  • Team Management Software
  • Template Management
  • Third Party Integrations
  • URL Customization
  • WYSIWYG Editor
  • Website Management
  • Website Visitor Tracking

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Reviews of Constant Contact

Average score

Overall
4.3
Ease of Use
4.3
Customer Service
4.2
Features
4.1
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jennifer T.
Jennifer T.
CEO in U.S.
Verified LinkedIn User
Real Estate, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Constant Contact - The Best Digital Marketing Tool for Your Business

5 3 weeks ago New

Comments: Constant Contact enables me to easily and efficiently produce high-quality marketing pieces, manage data and see at a glance what is working and what isn't, for my business. Even the free version provides everything necessary to pick up and run right out of the gate!

Pros:

Constant Contact's user-friendly platform is my go-to for all things digital marketing. From designing marketing pieces to importing/exporting contacts, data organization, customization, reporting and analytics, social media posts and more - there is nothing that it cannot do!

Cons:

I would like to see more customizable features added.

Alternatives Considered: Mailchimp

Reasons for Switching to Constant Contact: Constant Contact is more user-friendly and cost-effective than the alternatives I have tried.

Verified Reviewer
Director of Marketing in U.S.
Verified LinkedIn User
Higher Education Software, 201-500 Employees
Used the Software for: 1+ year
Reviewer Source

Efficient but Limited

4 2 weeks ago New

Pros:

I like that I am able to import templates I build in BEE Pro's email builder. Maintaining customer lists is easy. The company is well-known enough to have extensive plug-ins for both WordPress and WIX sites.

Cons:

Their things make their email campaign builder limited: no mobile design front-end editor, no ability to customize email width, or easily affect padding and margins. Also, it is weird that you have to contact their customer service to remove their logo at the bottom of the email - even if you pay for the pro plans.

Alternatives Considered: SendGrid

Reasons for Choosing Constant Contact: We are a school, who's SIS system will not integrate with other software. So, we constantly have to upload lists to our email servicer. Mail chimp kept flagging our account - got very annoying.

Switched From: Mailchimp

Reasons for Switching to Constant Contact: Unlimited email sends - pricing based on contacts

Lacy S.
Marketing Strategist in U.S.
Utilities, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Outdated service

3 last month New

Comments: In general, Constant Contact feels like a software built decades ago that's bolted on features over time instead of a well-designed, intentionally integrated solution. Templates are old fashioned. Automations are limited. (For example, a welcome email cannot be a series.) Old sign-up forms are maintained, but weren't migrated to the new functionality, so we'd have to rebuild each one to modernize them. Custom contact fields are limited to text or date. Missing details like this add up to each project taking more time than it should. I suspect Constant Contact was a front-runner in the early days, but there are better email marketing solutions now at a similar or lower price point that offer a coherent, simple-to-use, and modern product. This was one of the first SaaS products I replaced with another service when I took over my job.

Pros:

Drag-and-drop email builder is straightforward, and I appreciate the polling and RSVP functionalities. It's easy to collaborate with team members on the same projects (but not on a variety of projects -- see below). Overall the naming and location of items is intuitive, which makes it easy to find your way around if you've used other email marketing software. I like the ability to get a url to past email campaigns.

Cons:

The templates and functionality are outdated, and it takes time to build out customized elements that fit with a modern aesthetic. Support is so-so; other service providers (such as MailerLite) have raised the bar with quick response times that Constant Contact just doesn't offer. This product works best for a single user or two. The list, segments, and tagging attributes offer flexibility, but they get out of hand quickly when used for multiple goals or by different teams. This email marketing service has been the hardest for us to keep clean. Additionally, there is a single unsubscribe form, which doesn't make sense when different teams use the same service. The search function for past campaigns doesn't work well, so it takes time to riffle through the list to what we need. This is how many of the features work: they're probably there, but it takes time to get what you need.

Katie P.
Executive Director in U.S.
Nonprofit Organization Management, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Constant Contact Helps Our Business Thrive!

5 4 months ago

Comments: Overall Constant Contacts is phenomenal! It has been the hub of our communications with our team, volunteers, and community. We use it for newsletters, drip campaigns, marketing, and more. People are always so impressed with how beautiful our emails are laid out. It is easy to learn and use. And overall has helped our business grow!

Pros:

I love the beautiful layout options. The easy to use and design drag and drop. Ability to add your own images and videos. But most of all the analytics are amazing! They are comprehensive and allow me to download spreadsheets which is so helpful!

Cons:

I wish there could be more contacts per pricing tier.

Latoya L.
Independent Nurse Consultant in U.S.
Management Consulting, Self Employed
Used the Software for: 1+ year
Reviewer Source

Constant Contact for Email Campaign & Social Media

5 last month New

Comments: Overall, I have enjoyed using Constant Contact. It saves time with sending out social media posts. You can schedule a month's worth of posts in advance to different sites. You do not have to post to sites individually.

Pros:

The features I like most about Constant Contact are (1) the ability to post on at least 3 social media sites at the same time; (2) sending out email campaigns to your target audience; and (3) being able to schedule posts to go out at a certain time. This software is also easy to use.

Cons:

At this time, I have not experienced any issues or features that are difficult to use.