Who Uses Constant Contact?

Our expanded online marketing platform is designed to help small business owners, side-hustlers, nonprofits and individuals do more and grow more than ever before.

What Is Constant Contact?

Whether you're looking to reach more customers, sell more products, or simply share your passion with the world, Constant Contact has all the tools, features and expert guidance you need to get online, and grow online, all in one place.

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Constant Contact Details

Constant Contact

http://www.constantcontact.com

Founded 1998

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Constant Contact pricing overview

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Constant Contact has a free version and offers a free trial. Constant Contact paid version starts at US$20.00/month.


Starting Price

US$20.00/month See pricing details

Free Version

Yes

Free Trial

Constant Contact deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training Software

  • Live Online
  • Webinars
  • Documentation
  • Videos

Constant Contact Features

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Constant Contact Reviews

Read all reviews

Overall rating

4.3/5

Average score

Ease of Use 4.2
Customer Service Software 4.2
Features 4.1
Value for Money 4

Review software

Share your experiences with other software buyers.

Write a Review!
Robin I.
Graphic Designer
Graphic Design Software, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019-07-31

"Constant Contact helps me and my clients stay in touch and generate sales"

Comments: I've attended several Constant Contact classes, and as a result of what I learned, was able to set up a monthly e-magazine for a client that had 6000 recipients and between 5-10 paid advertisers each month. For another client, we set up a monthly email with coupons for returning customers that was very effective at generating repeat business. The data collection features have helped me and my clients grow our client databases. Another corporate client has used Constant Contact to send notifications and newsletters to their employees.

Pros: There are quite a few things to like about Constant Contact, including the number of available, local classes. The vast number of templates available make the process of setting up email campaigns fast and easy, as does having a library of graphics.

Cons: I've been very happy with Constant Content over the years. While there have been a few glitches, they were easily solved with help from customer service. There is always a representative available to help by chat or phone.

  • Reviewer Source 
  • Reviewed on 2019-07-31
Hafizah S.
Assistant Manager Business Development
Telecommunications, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2021-06-05

"Constant Contact review"

Pros: Constant Contact excels in handling various groups/lists and large numbers of contacts. I've dealt with companies with a vast customer base, and Constant Contact enables you to manually eliminate subscribers and errors from more extensive groups/lists. They're coming out with a new edition of their email builders, but the existing one allows for individual CSS coding per block, which allows for a lot of customization.

Cons: Constant Contact has several oddities that I haven't encounter with Mailchimp, especially when using external connections for photographs and URLs. The email builder's text and link editing is a little strange and has a few flaws. Also, unless you make folders for all of your emails, the new search option for past emails is quite sluggish and takes a very long time to find.

  • Reviewer Source 
  • Reviewed on 2021-06-05
Aaron S.
Owner
Used the Software for: 2+ years
  • Overall Rating
    3.5 /5
  • Ease of Use
    3.5 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    3.5 /5
  • Value for Money
    3.5 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2016-08-30

"Great For Large Contact Base"

Pros: Constant Contact does a great job of managing multiple groups/list and lots of contacts. I've worked with clients who have a large customer base and Constant Contact allows managing large amounts of group/lists and allows you to manual remove unsubscribers and errors. They are rolling out a new version of their email builder, but the older version does allow custom css coding per block which really allows customizing their templates.

Cons: There are a lot of quirks within Constant Contact that I haven't seen in Mailchimp, specifically with using external links for photos and links. The actual editing of text and links within the email builder is quirky and has some issues. Also, the new search feature for previous emails is really slow and takes a long time to find previous emails unless you create folders for all your emails.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2016-08-30
Lisa T.
Executive Director
Nonprofit Organization Management, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2021-04-06

"We think of Constant Contact as one of our team members!"

Comments: Always a great experience using Constant Contact ... and on the very rare occasion when I may have a question or concern, their Customer Support is excellent.

Pros: Constant Contact makes it super easy to stay in touch with our association members as well as to create various marketing campaigns.

Cons: The only negative I have is with pricing. While Constant Contact provides tremendous value, and offers fantastic savings for a subscription paid annually (which is a good thing) ... for us as a non-profit, it is easier budget-wise for us to pay monthly, so we are not able to take advantage of the bigger discount. It would be helpful if Constant Contact allowed those same savings to be applied for non-profits who pay monthly ... especially since we have been a long-time customer.

  • Reviewer Source 
  • Reviewed on 2021-04-06
Adam B.
IT Operations Specialist
Media Production, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 2021-03-12

"Get up and running easily"

Comments: Overall, I like their niche. They are not trying to be something they are not and they have made huge improvements over the years to the GUI Interface.

Pros: The ease of making a custom email was exactly what we were looking for. We send out a Holiday greeting each year (we buy 2 months worth of CC every year). Once we have made a solid contacts.csv file the rest is really drag and drop. Also, a CC representative threw in a sample email that looks like our website...it was pretty neat, but not Holiday appropriate. Overall, our Holiday email goes out without a hitch and we get some nice reporting on the back-end that helps us for next year.

Cons: My only pet-peeve is if you want to cancel the subscription, you have to go through a sales rep. Slightly annoying in our case. However, all the reps were friendly and low pressure. We were able to cancel in one phone call.

  • Reviewer Source 
  • Reviewed on 2021-03-12