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What Is Constant Contact?

Constant Contact delivers for small businesses and nonprofits with powerful tools that simplify and amplify digital marketing. Whether it's driving sales, growing a customer base or engaging an audience with advanced AI and Automation tools, we deliver the performance and guidance to build strong connections and generate powerful results. For more information, visit www.constantcontact.com.

Who Uses Constant Contact?

Constant Contact's expanded online marketing platform is designed to help small business owners, side-hustlers, nonprofits and individuals do more and grow more than ever before.

Where can Constant Contact be deployed?

Cloud-based
On-premise

About the vendor

  • Constant Contact
  • Located in Waltham, US
  • Founded in 1998

Constant Contact support

  • Phone Support
  • Chat

Countries available

Afghanistan, Australia, Brazil, British Virgin Islands, Canada and 123 others

Languages

Danish, Dutch, English, French, German and 5 others

Constant Contact pricing

Starting Price:

US$12.00/month
  • Yes, has free trial
  • No free version

Constant Contact does not have a free version but does offer a free trial. Constant Contact paid version starts at US$12.00/month.

Pricing plans get a free trial

About the vendor

  • Constant Contact
  • Located in Waltham, US
  • Founded in 1998

Constant Contact support

  • Phone Support
  • Chat

Countries available

Afghanistan, Australia, Brazil, British Virgin Islands, Canada and 123 others

Languages

Danish, Dutch, English, French, German and 5 others

Constant Contact videos and images

Constant Contact Software - Constant Contact AI Content Generator
Constant Contact Software - Constant Contact pre-built email templates
Constant Contact Software - Constant Contact SMS Marketing
Constant Contact Software - Constant Contact planning and posting social media messaging
Constant Contact Software - Constant Contact pre-built plug-and-play automation template
View 6 more
Constant Contact video
Constant Contact Software - Constant Contact AI Content Generator
Constant Contact Software - Constant Contact pre-built email templates
Constant Contact Software - Constant Contact SMS Marketing
Constant Contact Software - Constant Contact planning and posting social media messaging
Constant Contact Software - Constant Contact pre-built plug-and-play automation template

Features of Constant Contact

  • A/B Testing
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Audience Targeting
  • Automated Publishing
  • Automated Responses
  • Autoresponders
  • CAN-SPAM Compliance
  • CRM Software
  • Campaign Analytics
  • Campaign Management Software
  • Campaign Planning
  • Campaign Scheduling
  • Channel Management Software
  • Click Tracking
  • Contact Database
  • Contact Management Software
  • Content Management System (CMS) Software
  • Conversion Tracking
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Questions
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Email Tracking Software
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Lead Capture Software
  • Lead Management Software
  • Lead Nurturing Software
  • Lead Qualification
  • List Management
  • Marketing Automation Software
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Optimization
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Marketing
  • Performance Metrics
  • Post Scheduling
  • Promotions Management
  • Question Branching
  • ROI Tracking
  • Real-Time Notifications
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • SEO Management
  • Scheduled Messaging
  • Segmentation
  • Simple Mail Transfer Protocol (SMTP)
  • Skip Logic
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring Software
  • Social Promotion
  • Subscriber Management
  • Surveys & Feedback
  • Team Management Software
  • Template Management
  • Third-Party Integrations
  • URL Customization
  • WYSIWYG Editor
  • Website Visitor Tracking
  • Workflow Management Software

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Reviews of Constant Contact

Average score

Overall
4.3
Ease of Use
4.3
Customer Service
4.2
Features
4.2
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Caitlin
Caitlin
CEO in US
Verified LinkedIn User
Performing Arts, Self Employed
Used the Software for: 2+ years
Reviewer Source

My go to email marketing platform!

5.0 last year

Comments: I have had a positive overall experience!

Pros:

It is easy to create aesthetically pleasing emails that get read!

Cons:

Most features are very intuitive, but a few (inserting gifs, for instance) can be frustrating.

Alternatives Considered: Flodesk and Mailchimp

Reasons for Switching to Constant Contact: Prior experience - the barrier to entry was lower

Susan
Program Director in US
Nonprofit Organization Management, Self Employed
Used the Software for: 2+ years
Reviewer Source

Constant Contact is a game changer for marketing communication and so much more!

5.0 2 months ago New

Comments: Amazing! Constant Contact covers most of our marketing communication needs with their many tools, ease of developing a campaign or email, and their customer service is there to help every step of the way when you need it.

Pros:

Their customer service is amazing! Also, the flexibility, ease of use, the many templates, not just email marketing, but surveys, event registration and management, ability to test your message before it is sent, and what you get for the price is also attractive. It is overall the best for marketing emails, event registration, tracking success, managing your database of contacts, surveying, and it is easy to learn. Plus, everything is managed in one place so you can do data segmentation for targeted marketing, manage your information more effectively, run reports, and maintain the information you capture easily.

Cons:

I have used Constant Contact for several years. There hasn't been many cons. Sometimes your emails will end up in Spam, but they do everything to try to provide suggestions to mitigate that. They have continued to invest and listen to their customers.

Andrea
Sr. Event Manager in US
Think Tanks, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Do not recommend Constant Contact

3.0 last month New

Comments: I did not have a good experience with constant contact which pushed me to shop around for other platforms. I work with a team which includes event planners, designers, communication professionals and no one had a positive experience with Constant Contact.

Pros:

Kind of easy to collaborate with team. A section to interact with other users when the help desk cannot provide solutions to problems.

Cons:

Not easy to get platform help. The platform settings don't always save which causes mistakes. The contact list is not sophisticated, the formatting is clunky, and event side of the platform does not have enough capabilities.

Constant Contact Response

2 weeks ago

Hello Andrea, thank you for sharing your Constant Contact experience. I am sorry to hear that we weren't able to meet all of your needs. We are always interested in improving the product and would love to get additional insight into some of the points you mentioned. Please consider sending an email to social_support(at)constantcontact(dot)com with your username, any elaboration you can provide, and a reference to this review and we would be happy to look into it.

Ben
Mailer in Mexico
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Expensive but world class

5.0 4 months ago

Comments: Constant Contact is a bit more expensive compared to some other email marketing platforms, but I feel like you’re paying for the ease of use and reliability. It’s definitely one of the more user-friendly tools out there, especially if you’re not super tech-savvy. For the features it offers, especially the event management it’s worth it, but I do think there are cheaper options if you’re just looking for basic email marketing.

Pros:

CC has amazing delivery, honestly there is no better provider for making sure your email gets to the inbox. On top of that everything is very easy to use and their support is world class. Not always available but always helpful.

Cons:

Really expensive to be honest. Also they can be very strict about what your allowed to send.

Alternatives Considered: Campaign Monitor by Marigold, MailerLite and Mailchimp

Reasons for Switching to Constant Contact: No one has delivery like constant contact. If you want to be sure an email gets through their is no better option.

Constant Contact Response

3 months ago

Hi Ben! Thank you so much for the glowing review. It makes our day. :-)

Adewale
Sales Funnel and Marketing Automation Expert in Algeria
Internet, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Futuristic Marketing Automation GURU: Sales Funnel and Marketing Automation

5.0 2 months ago New

Pros:

Constant Contact allows me to effectively automate marketing strategies, design websites and create landing pages in one place.

Cons:

There is no overwhelming scenario which I have ever encountered with CC.

Allyson
Director of External Relations in US
Education Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Constant Contact Review

4.0 4 weeks ago New

Comments: Constant Contact has been very useful for e-news, event, and fundraising communication. For the most part the platform is user friendly and intuitive to use. It's nice that multiple team members can have access to use the platform and send out communication. It's important to keep an eye on the number of contacts in your system and remove any outdated ones because Constant Contact bills by the number of contacts in your account.`I appreciate that I can pull data on the e-mail campaigns to understand readership and behavior. I use the data for quarterly reports at board meetings.

Pros:

I like that Constant Contact provides a more dynamic and visual way of communicating information to stakeholders versus traditional e-mail. I also like that e-mail campaigns can be built and scheduled to go at a specific time. There are many formatting options available too.

Cons:

Currently Constant Contact does not integrate with any of our organization's other databases, so our contact lists in the platform have to be updated manually. Thus, our contact lists would quickly get outdated if we didn't have a process in place. Also, sometimes the system options do not allow for a preferred format for e-mail campaigns.

Tammy
Owner in US
Consumer Goods, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Reliable and user-friendly

5.0 2 weeks ago New

Comments: Our small business just started using Constant Contact and so far has been great. We love the templates it offers and the analytic reports.

Pros:

It is very user-friendly and has built in templates for which save us time and money

Cons:

Constant contact does not offer unlimited email sends.

Faris
Operations Manager in US
Restaurants, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Great marketing software and CRM

5.0 last month New

Comments: Very happy, we’ve been using it for years and more to come. Gets the message over and the job done and is very easy to use, new clerks get the hang of it quickly.

Pros:

User friendly, reasonably priced and gets the job done.

Cons:

Not having the ability to remove “powered by constant contact” from the bottom of emails.

Theresa
General Manager in US
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great Service with Constant Contact!

5.0 2 months ago

Comments: It has been a great experience using their services. They have great customer service as well. They also do several webinars to help your company grow!

Pros:

Very easy to use to create professional emails. You can add several features to your email with ease. The website is easy to use and understand. Performance emails are received quickly.

Cons:

I have not experienced any problems that I can share.

Brittney
owner in US
Computer Networking, Self Employed
Used the Software for: 1+ year
Reviewer Source

?Great customer service

5.0 2 months ago New

Comments: Great customer service and overall great experience.

Pros:

I really enjoyed everything about constant contact!

Cons:

I had nothing that I did not like about constant contact.

Constant Contact Response

2 weeks ago

Hi Brittney! Thank you so much for the five star review and the kind words! We're glad you're having a great experience with the product.

Victoria
sales associate in US
Marketing & Advertising, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

The Best Automated System Ever!

5.0 9 months ago

Comments: My experience has been a happy one. Never has email marketing been more rewarding. It's as if I have my own social media marketer and virtual assistance in one for less. love it!!

Pros:

In the past I would send out emails to clients one at a time which took a lot of time as my email list grew. Using Constant Contact not only saves me time but helps me reach more people increasing my online sales.

Cons:

I absolutely love the system...I just wish more of my clients would open the emails which has nothing to do the Constant Contact.

Justine
Executive Director in US
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Our small team works easier with Constant Contact!

5.0 6 months ago

Pros:

We have a small team with no designated marketing department, yet all staff feel comfortable using, scheduling and analyzing using constant Contact's tools.

Cons:

It can take some time to learn how to use segments and lists effectively, a training guide would be helpful.

Alternatives Considered: Mailchimp

Reasons for Choosing Constant Contact: iContact had poor design options and our emails looked out of date.

Switched From: iContact

Becky
National Director of Development and Communications in US
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Constant Contact is a great tool

4.0 last year

Comments: I love the product. It has helped enormously in growing our pressence and our brand.

Pros:

CC is eacy to deploy and easy to use. With just some basic knowledge of design, you can create compelling emails that catch a readers attention.

Cons:

There are issues with the syncing feature with both WIX and NeonCRM. It creates too many duplicate accounts. WIX synced accounts remain "unassigned to any list" until you manually open each account and assign it.

Zacharia
Sales Attendant in UK
Automotive, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Sales Attendant Views on Constant Contact Utilization

5.0 5 months ago

Pros:

Constant Contact allows me to automatically create, customize and send high volume outbound marketing emails. In addition, CC has website design features which makes it a unique email automation tool in the market.

Cons:

Ever since I implemented Constant Contact in 2022, I have never experienced drawbacks and bugs.

Constant Contact Response

4 months ago

Hi Zacharia! Thank you for such a glowing review!

Amanda
Marketing Coordinator in Canada
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

User-friendly email marketing solutions for small businesses

5.0 4 months ago

Comments: Our experience with Constant Contact has been overwhelmingly positive. For more than a decade, it has provided a dependable solution for all our clinic's email marketing needs, from mass promotions to sharing educational content on skincare and dermatology. The platform’s reliability, combined with excellent customer support, has been crucial in helping us maintain strong communication with our clients. We highly recommend it to any business seeking a reliable and effective email marketing tool.

Pros:

Constant Contact has been our go-to platform for managing email marketing campaigns for over 10 years, and it has consistently proven to be reliable. Creating and sending bi-weekly newsletters and eblasts to our clients is simple and efficient. We particularly value the ability to segment our mailing list and track email performance, allowing us to tailor promotions and share skincare and dermatology education with our audience more effectively.

Cons:

Overall, the platform performs well, but there is room for improvement, especially in the template customization options. The design tools can feel somewhat limited when trying to create highly branded, visually engaging emails. A more intuitive interface for accessing and navigating advanced features would also greatly improve the user experience.

Constant Contact Response

3 months ago

Hi Amanda! Thank you so much for the review and being with Constant Contact for over 10 years! We're proud to continue supporting your business for years to come, and I'll pass along your feedback for product improvements.

Tracy
Sales Manager in US
Real Estate, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Why Constant Contact?

5.0 8 months ago

Pros:

I give it double thumbs up since it has added features apart from marketing automation, which include CRM and landing pages creation.

Cons:

It is quite pricey to buy domain at Constant Contact, but I have pointed from other hosting companies which works perfect for me and it is cheap.

Carolyne
Owner in UK
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Constant Contact is one of the best but not the cheapest

4.0 5 months ago

Comments: I like Constant Contact. Setting up and beginning campaigns didn't take long, and the template library makes it even easier. Like most business owners, there aren't enough hours in the day, Constant Contact, unlike some competitors, is straightforward and your first email campaign is just a few clicks away.

Pros:

interface is good, system is easy to use and has a lot of templates to choose from.

Cons:

I found it a little pricey with the top tier at around £70 upwards a month. As a small business it was a big ask. A company with a larger turnover would find it more cost effective.

Constant Contact Response

4 months ago

Hi Carolyne! Thank you for the positive review and your feedback on the pricing. We'll make sure to pass that along!

Andrea
Office Manager in US
Real Estate, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Affordable & Easy to Use

4.0 8 months ago

Pros:

I think Constant Contact's general User Interface is straightforward and intuitive, which works great for small offices with people who may not be so tech savvy. The design interface is easy to use, but it is also easy to import your own designs from other sources. As an office manager, I have purged a lot of unnecessary subscriptions from our work flow, but Constant Contact has never been one I've really considered. The price is comparable to other services, and the FAQ is helpful.

Cons:

There is nothing I particularly dislike about constant contact. Sometimes finding files you just uploaded can be a bit troublesome, but it's really a speck on an otherwise great service.

Zandalee
Senior Analyst Programmer in Australia
Retail, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

What I Experience with Constant Contact

4.0 5 months ago

Pros:

The best thing about Constant Contact is the availability of website builder tools combined with email marketing in one single integrated repository.

Cons:

Constant Contact just work fine although some additional products such as plugins and domains are pricey to acquire.

Constant Contact Response

5 months ago

Hi Zandalee! Thank you for the positive review!

Ngozi
AG Director Arts and Craft Department in UK
Arts & Crafts, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

N.Akande Views on Constant Contact Usage

5.0 4 months ago

Pros:

Availability of website builder and landing pages creation tool makes Constant Contact an exceptional email marketing tool.

Cons:

There is nothing which I dislike about Constant Contact.

Constant Contact Response

4 months ago

Hi Ngozi! Thank you for the glowing review. It makes our day!

Nicole
Executive Assistant in US
Arts & Crafts, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Highly recommend Constant Contact!

5.0 4 months ago

Comments: Constant Contact has given us the ability to engage with our buyers on a recurring basis which translates to more sales for us overall.

Pros:

Constant Contact has been great for us to connect with all our customers.

Cons:

We don't have any negatives about this software.

Constant Contact Response

4 months ago

Hi Nicole! Thank you so much for the kind words. We're happy to hear it's been a great experience.

Ilich Rafael
Ilich Rafael
Visiting Lecturer in Philippines
Verified LinkedIn User
Education Management, 201–500 Employees
Used the Software for: Free Trial
Reviewer Source

Constantly Contact the Contact

4.0 8 months ago

Comments: My overall experience with Constant Contact is that it delivers what I need in making quick and easy forms

Pros:

What I like the most about the Constant Contact is the ease of use of the program and the different templates that can be found in their library, and the presentation of the analytics of the feedback of the users

Cons:

The least that I like about the program is the UI in needs a room of improvement, but nonetheless it is still easy to use.

Constant Contact Response

7 months ago

Thank you for sharing your thoughts, Ilich. We’d love to hear how we can create a 5-star experience for you. If there's anything we can do to improve your experience, please send a quick email to social_support[at]constantcontact[dot]com with your username, email, and a reference to this review so that our team can further assist you.

Teresa
Youth Drawing Director in US
Arts & Crafts, Self Employed
Used the Software for: 2+ years
Reviewer Source

Look no further

5.0 10 months ago

Comments: CtCt has helped me stay in front of my customers for over 15 years. The only time my customers unsubscribe is when their child graduates from elementary school and my products are no longer of interest to them. ;)

Pros:

I have been using CtCt for over 15 years. LOVE how easy it is to organize your contacts and create eye-catching campaigns that GET OPENED!

Cons:

I actually cannot think of one con. I love this product!

Ashmita
IT Consultant in India
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Bear fruits for marketers.

5.0 3 months ago

Comments: Remarkable to send user what messages they need to see based on the behavior.

Pros:

Noteworthy for it's high delivery rate for emails. Impressive to automate messages from user behavior.

Cons:

Great to take advantage of automation triggers.

Constant Contact Response

3 months ago

We appreciate your kind review, Ashmita!

Wesley
Assistant Showroom Manager in US
Retail, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Truly necessary.

5.0 last year

Comments: My experience with Constant Contact has been wonderful. It’s been painless to integrate into the company, easily learned by the staff, intuitive and facilitates growth on a large and measurable scale.

Pros:

I love the ease with which it is usable. It’s highly intuitive and easily picked up.

Cons:

The initial adaptation of Constant Contact was a bit slow. But no more than the usual level of integration usage/adapting of any new system or software.