What Is DonorPerfect?

DonorPerfect is the most comprehensive solution in fundraising, with everything nonprofits need to grow. It helps your team manage donations, contacts, receipting, reporting, email, and fundraising initiatives from a single system. With automatic monthly giving, integrated online donation forms, standard and custom reports, Constant Contact email, auction management, and a network of integrated partner solutions, DonorPerfect is ideal for organizations of all sizes.

Who Uses DonorPerfect?

Ideal for nonprofits serving their local community to large, international organizations like UNICEF. Our full-featured platform meets the needs of all nonprofit sectors.

Where can DonorPerfect be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • SofterWare
  • Located in Horsham, U.S.
  • Founded in 1981
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Canada, United States

Languages

English

DonorPerfect pricing

Starting Price:

US$99.00/month
  • Yes, has free trial
  • No free version

DonorPerfect does not have a free version but does offer a free trial. DonorPerfect paid version starts at US$99.00/month.

Pricing plans get a free trial

About the vendor

  • SofterWare
  • Located in Horsham, U.S.
  • Founded in 1981
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Canada, United States

Languages

English

DonorPerfect videos and images

DonorPerfect Software - DonorPerfect Dashboard
DonorPerfect Software - Comprehensive Donor Profile
DonorPerfect Software - Custom Reporting & Analytics
DonorPerfect Software - Online Donation & Crowdfunding Forms
DonorPerfect Software - Automatic Receipting
View 6 more
DonorPerfect video
DonorPerfect Software - DonorPerfect Dashboard
DonorPerfect Software - Comprehensive Donor Profile
DonorPerfect Software - Custom Reporting & Analytics
DonorPerfect Software - Online Donation & Crowdfunding Forms
DonorPerfect Software - Automatic Receipting

Features of DonorPerfect

  • Alumni Management Software
  • CRM Software
  • Campaign Management Software
  • Contact Management Software
  • Contribution Tracking
  • Dashboard Software
  • Donation Tracking
  • Donor Management
  • Email Marketing Software
  • Event Management Software
  • For Nonprofits
  • Fundraising Management
  • Grant Management Software
  • Membership Management Software
  • Online Giving
  • Payment Processing Software
  • Pledge Management
  • Receipt Management
  • Recurring Giving
  • Reporting/Analytics
  • Social Media Integration

Alternatives to DonorPerfect

Little Green Light is a flexible, cloud-based donor management and fundraising platform for growing nonprofits.
Bloomerang’s donor management software helps fundraisers save more time, raise more funds, and do more good. Learn more about Bloomerang
Drive growth with Sales Cloud 360, the best-in-class sales solution that drives rep productivity on the world's #1 CRM platform. Learn more about Salesforce Sales Cloud
FACTS elevates the education experience through integrated school tech - SIS, tuition management, financial aid assessment, and more.
Streamline Processes, Reinvent Capabilities with Razor365. A comprehensive enterprise-level Contract Lifecycle Management. Learn more about Razor365 Contract Management
Classy is a giving experience platform that enables nonprofits to connect with supporters through online fundraising.
With Kindful, you can amplify your fundraising, simplify your donor management, and maximize your impact. Learn more about Kindful
Your complete practice management solution: schedule, track, analyze, promote, retain. 24/7, from anywhere, on any device.
Thousands of small nonprofits rely on Network for Good’s simple and smart fundraising software to cultivate relationships with donors a

Reviews of DonorPerfect

Average score

Overall
4.5
Ease of Use
4.3
Customer Service
4.7
Features
4.3
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Brett
Brett
Office Administrator in Canada
Verified LinkedIn User
Fund-Raising, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

DonorPerfect for the Smaller Non-Profit

5.0 4 years ago

Comments: I highly, highly recommend, DonorPerfect, and am currently attempting to have my present employer switch to it from a far less intuitive donor database. I honestly cannot sing the praises of DonorPerfect enough. It is a donor database designed by fundraisers, who continuously accept input from other fundraisers.

Pros:

There is so much to love about DonorPerfect. After 10 years in professional fundraising, working with everything from the most-known donor database to numerous smaller ones, DonorPerfect really is perfect. It's extremely intuitive, and extremely customisable. During my training, I was actually jumping ahead of my trainer, and ended up not using a full two hours of the training DonorPerfect provides. Furthermore, I was able to quickly and easily train others on how to use the database.

Cons:

There was one quirk around using Tab, where it would skip a field near the top of the main Constituent page, then jump back up to it. I never did figure out how to work around that issue.

SofterWare Response

4 years ago

Thank you Brett for the awesome review of DonorPerfect. I am glad to hear how easy you found the system to learn. The Technical Support Department is available to assist with any questions you may have when working in the system. Please reach out to them about they issue you are experiencing when using the Tab key. Regards, Ellen Molon, Client Relations Specialist

Nancy
Assistant Director in U.S.
Fund-Raising, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Easy to Use and Get Up to Speed Quickly

4.0 last year

Comments: Our first year has gone extremely well. Everyone was able to get up to speed quickly. Even pitching in to help with gift entry during the busy season with little to no experience was easy. I wish there was more customization available with reporting or even some ways to build more complex filters. We may purchase Smart Analytics to move into a deeper dive with our data.

Pros:

DonorPerfect is easy on the eyes. The large font makes data entry and reviewing records very easy, which is important when you are in the database most of the day. The program is pretty intuitive and very easy to navigate. Trainings are important and for the most part, very good. I like being able to run a report and click on a name or gift in the report and go directly to the donor record to gather further information.

Cons:

The product's "Knowledgebase" feature is lacking. The glossary of terms in almost empty. It's difficult to find resources to solve problems or just to look up a "how to". Chat support is very helpful when you get the right person. Most are patient and very informative. As far as customization - the main complaint I have is that we have to use DP's criteria for lapsed and active donors. DP has some wonderful packaged reports, but they are useless for us because our definitions of lapsed, lost or recaptured are different. They also do not capture soft credit information on these packaged reports.

Eliza
CMO in U.S.
Nonprofit Organization Management, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Migrated from RE and never looked back!

5.0 last month New

Comments: Our experience has been great.

Pros:

Much more user friendly than the competition.

Cons:

Batch upload of online giving gets stuck sometimes.

Alternatives Considered: Bloomerang

Reasons for Choosing DonorPerfect: Previous product was unwieldy, difficult to use, and far more complicated than was worth our time and monney.

Switched From: Blackbaud Raiser's Edge NXT

Reasons for Switching to DonorPerfect: Online giving automatic upload, usability, cost

Verified Reviewer
Associate Director, Four Diamonds in U.S.
Verified LinkedIn User
Nonprofit Organization Management, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Outdated UI,

2.0 3 weeks ago New

Comments: DonorPerfect is a perfectly fine CRM, but seems to be about 5-10 years behind on a lot of the other solutions. While I understand the strategy that some non-profits don't want to pay for everything, it's jarring to go to a place on admin panel of the site and then get hit with what equates to a pop-up ad to upgrade the subscription. The support team isn't too supportive unless you The

Pros:

DonorPerfect has a good ecosystem of support materials for non-profits. There are some decent integrations with constant contact and other vendors.

Cons:

DonorPerfect's donation forms have terrible aesthetics. There is also a constant push to upgrade your subscription, and a limit on the number of records.

SofterWare Response

2 weeks ago

Hi DonorPerfect User, I have great news! We are close to releasing our brand new forms, and I would love the opportunity to share all of the great new features with you. The new forms will be available at no additional cost for our new and existing DP Online Forms clients! Our pricing has always been designed with our client's best interests in mind. Our goal is to put our clients in the driver's seat when choosing the extras for their DonorPerfect CRM. However, we are always listening and our new pricing is more feature rich while keeping the flexibility we love to offer. We would be happy to provide you with a pricing review. I apologize you had that support experience. I would love to have additional feedback about your support interactions. We always appreciate it when our clients take the time to help us improve the customer service experience for all of our clients. I look forward to hearing from you at your earliest convenience.

Marla
Chief Mission Advancement Officer in U.S.
Individual & Family Services, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

DonorPerfect is the perfect reason to leave Raisers Edge

5.0 2 months ago

Comments: I have never wavered on selecting DonorPerfect when we wanted to get out of RE. There is no reason to continue to pay excessive fees when the quality and performance of DonorPerfect is exceptional.

Pros:

The cost and ease of use for DonorPerfect is much appreciated.

Cons:

There is a little quirkiness in a few reports and treating monthly recurring as pledges but all can be worked through.

Alternatives Considered: Bloomerang

Reasons for Choosing DonorPerfect: Too Expensive! Not user friendly! Customer Service lacking! And did I say Too Expensive!

Reasons for Switching to DonorPerfect: At the time, it was due to reporting availability.