---
description: Learn more about Audara pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
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title: Audara Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Audara](/software/219842/audara)

# Audara

Canonical: https://www.capterra.ca/software/219842/audara

> AI-Powered CCaaS Omnichannel platform with SmartAgents, Copilot, QA automation, and OmniScan analytics.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Audara?

Designed for mid-to-large organizations needing scalable, secure, and AI-driven customer engagement across voice, chat, video, and WhatsApp.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 4.7/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Audara

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Audara offers flexible subscription plans designed to adapt to organizations of any size and level of complexity. Pricing is based on named users (agents or supervisors) and functional profiles, allowing companies to scale seamlessly as their operations grow.

Customers can choose between monthly or annual billing cycles, with annual subscriptions offering preferred pricing and simplified management.

Each plan includes a full suite of omnichannel communication tools—voice, chat, video, WhatsApp, CRM, analytics, and AI Copilot—plus the option to activate additional modules according to business needs.

Usage-based components such as conversations, minutes, or AI processing volume are prepackaged within each plan, and additional capacity can be added as required. Integration with third-party services, additional storage, or dedicated infrastructure can also be customized upon request.

Audara’s core plans include:

VoiceOnly – Intelligent voice contact handling for inbound, outbound, or blended operations.

OmniChat – Omnichannel messaging (WhatsApp, web chat, Messenger, Instagram) with CRM, dashboards, unlimited AI chatbots, and 50,000 inbound + 10,000 outbound conversations included.

OmniPlus – All OmniChat features plus the full voice channel: WebPhone, ACD Queues, Auto and Preview Dialers, IVR, Voicebots, Speech Analytics, QA, and Emotion Analysis.

Infinity – Tailored enterprise plan for large-scale or specialized deployments with advanced AI and data governance options.

All Audara subscriptions include continuous updates, technical support, and secure cloud hosting with SLA-backed uptime.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: Brazilian Portuguese, English, French, Spanish
- **Available Countries**: Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, British Virgin Islands, Burkina Faso, Burundi, Cameroon, Canada and 99 more

## Features

- Agent Interface
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- CRM Software
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording Software
- Call Reporting
- Call Routing
- Call Screening
- Call Scripting
- Call Tracking Software
- Call Transcription
- Call Transfer
- Callback Scheduling
- Campaign Management Software
- Chatbot Software
- Computer Telephony Integration
- Contact Management Software
- Dashboard Software
- Event Triggered Actions
- File Transfer
- IVR
- Interaction Tracking
- List Management
- Multiple Scripts
- PBX
- Phone Key Input
- Power Dialer
- Pre-recorded Messages
- Predictive Dialer Software
- Quality Management Software
- Queue Management
- Recording
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- Survey/Poll Management
- Text to Speech
- VoIP Software
- Voice Customization
- Voice Mail

## Integrations (14 total)

- API Connector
- Asterisk
- ChatGPT
- Dynamics 365
- Facebook Business Suite
- Google Docs
- Google Sheets
- HubSpot CRM
- Instagram
- Make
- SIP-Trunk
- Salesforce Platform
- Twilio
- Zoho CRM

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software)

## Related Categories

- [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software)
- [Telephony Software](https://www.capterra.ca/directory/30084/telephony/software)
- [IVR Software](https://www.capterra.ca/directory/30231/ivr/software)
- [Call Recording Software](https://www.capterra.ca/directory/30533/call-recording/software)
- [Predictive Dialer Software](https://www.capterra.ca/directory/30597/predictive-dialer/software)

## Alternatives

1. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1786 reviews)
2. [Ringover](https://www.capterra.ca/software/169627/ringover) — 4.7/5 (876 reviews)
3. [Amazon Connect](https://www.capterra.ca/software/1017140/amazon-connect) — 4.5/5 (94 reviews)
4. [HoduCC](https://www.capterra.ca/software/156136/hoducc) — 4.6/5 (95 reviews)
5. [CallHippo](https://www.capterra.ca/software/159578/callhippo) — 4.4/5 (684 reviews)

## Reviews

### "La mejor suite de Contact Center Omnicanal que hemos visto hasta ahora" — 5.0/5

> **Erika** | *November 12, 2025* | Construction | Recommendation rating: 10.0/10
> 
> **Pros**: Manejamos un contact center que es la puerta de entrada para clientes interesados en nuestros proyectos de renovación de hogares. Evaluamos como 15 proveedores diferentes antes de decidir. Audara simplemente nos dio el mejor costo/beneficio. Lo que realmente nos sorprendió es que la IA aquí no es un adorno—funciona. Se integró naturalmente a nuestro flujo diario en WhatsApp, Instagram, Facebook y webchat. Los chatbots y voicebots transformaron cómo atendemos. El módulo de QA es donde realmente brilla: análisis de texto, speech analytics, detección de emociones en tiempo real, transcripciones automáticas y reglas de cumplimiento todo junto. Audara audita métricas, detecta problemas y genera sugerencias en segundos—sin intervención manual. La interfaz también ayuda. Es moderna, fácil de usar, nada confusa.
> 
> **Cons**: Tiene API e integraciones sólidas, pero el catálogo podría ser más amplio. Hay momentos en que necesitas integraciones custom que, de estar preconfiguradas, simplificarían bastante las automatizaciones entre sistemas.
> 
> Después de evaluar varias opciones, Audara fue la opción obvia. Nos ayudó a escalar rápido sin sacrificar calidad en la experiencia del cliente. Honestamente, hoy no podría trabajar sin él. Es un game changer para CX. Punto.

-----

### "Audara como solución de atención a nuestros clientes y comunicación interna" — 5.0/5

> **Jean Paul** | *March 12, 2021* | Medical Devices | Recommendation rating: 9.0/10
> 
> **Pros**: Es rápido y fácil de implementar. Este fue un punto importante para nosotros ya que se diferencia de la mayoría de proveedores que evaluamos, los cuales tienen tiempos más extensos de implementación. Adicionalmente tiene un precio asequible incluso incluyendo canales de comunicación como chat y video respecto a las ofertas que obtuvimos de otros proveedores.
> 
> **Cons**: Podría mejorar la atención al cliente a través de la línea de soporte. Aunque la atención es muy rápida y proveen diferentes canales de comunicación, en ocasiones la atención no está orientada en la satisfacción del cliente, este puede ser un punto para reforzar.
> 
> Mi experiencia con el sistema durante estos años ha sido muy buena; el contar con una plataforma en cloud y constante evolución me permite proyectar nuevos retos en temas de tecnología y comunicación en la empresa. Adicionalmente cuento con apoyo adecuado del proveedor para temas de soporte lo cual me da confianza y respaldo.

-----

### "Plataforma robusta y flexible para operaciones de contacto a gran escala" — 5.0/5

> **Carlos A.** | *June 19, 2026* | Law Practice | Recommendation rating: 10.0/10
> 
> **Pros**: Lo que más valoramos de Audara es la flexibilidad de su plataforma para orquestar operaciones de contacto a gran escala. En Kyrios gestionamos campañas de normalización de cartera para clientes del sector energético, y necesitábamos una herramienta capaz de integrar canales de voz y WhatsApp sobre una misma base de datos. Audara nos permitió construir flujos de atención automatizados —incluyendo agentes conversacionales con IA— y combinarlos con la gestión de nuestro call center sin depender de múltiples proveedores, y sin costos ocultos.
Un punto que para nosotros marca la diferencia es el CRM integrado: podemos crear CRMs ilimitados dentro de la misma plataforma, de modo que cada campaña trabaja sobre su propia base de datos sin integraciones externas. La capacidad de diseñar lógica de enrutamiento a la medida, capturar información estructurada y transferir contactos a asesores humanos en el momento adecuado ha sido clave para nuestra operación. El acompañamiento del equipo de producto también ha sido un diferencial importante.
> 
> **Cons**: La plataforma es muy potente, y esa misma profundidad implica una curva de aprendizaje inicial para aprovecharla al máximo. Buena parte del comportamiento más fino de ciertos módulos se entiende mejor sobre la marcha y con apoyo del equipo técnico, por lo que una documentación aún más granular ayudaría a acelerar la autonomía de equipos nuevos. Lo vemos como un aspecto natural en una herramienta de este alcance más que como una limitación de fondo.
> 
> En Kyrios adoptamos Audara como columna vertebral de nuestras operaciones de contacto multicanal, y ha respondido muy bien a las exigencias de un entorno regulado y de alto volumen. La combinación de automatización, atención humana y soporte cercano nos ha permitido mejorar la eficiencia de nuestras campañas. La recomendamos a organizaciones que buscan una solución robusta y adaptable, sin costos ocultos y con precios accesibles incluso para pequeños negocios. Y siendo más específicos, el módulo de Speech Analytics nos ha dado una visibilidad sobre la operación que no creíamos posible. Es una funcionalidad que sí agrega valor: impacta todos los canales, de voz y de texto.

## Links

- [View on Capterra](https://www.capterra.ca/software/219842/audara)

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