Spruce

by ECI Software Solutions

Who Uses Spruce?

Spruce is ideal for: LBM Dealers, Hardware Stores, Home Centers, Kitchen & Bath Showrooms, Plumbing/Electrical/HVAC Supply, Window/Door/Millwork, Tile/Flooring Supply, Masonry/Brick/ Concrete Supply.

What Is Spruce?

Spruce provides easy-to-use business management software that helps home and building supply businesses improve productivity and control costs. With comprehensive document management, you can focus on growing your business instead of digging through piles of paper. Advanced reporting and analytics help you stay informed and make decisions based on facts. Because Spruce is cloud based, you can access the system from anywhere and rest easy knowing your data is always backed up and protected.

Spruce Details

ECI Software Solutions

https://www.ecisolutions.com/

Founded 2016

Spruce Software - Document Management
Spruce Software - General Ledger
Spruce Software - Loyalty Program
Spruce Software - Point of Sale
Spruce Software - Reports
Spruce video
Spruce Software - Document Management - thumbnail
Spruce Software - General Ledger - thumbnail
Spruce Software - Loyalty Program - thumbnail
Spruce Software - Point of Sale - thumbnail
Spruce Software - Reports - thumbnail

Spruce pricing overview

Spruce does not have a free version.


Starting Price

Not provided by vendor

Free Version

No

Spruce deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based

Training Software

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Spruce Features

  • API
  • Access Controls/Permissions
  • Accounting Software
  • Accounts Payable Software
  • Accounts Receivable Software
  • Activity Dashboard
  • Activity Tracking
  • Approval Process Control
  • Audit Management
  • Audit Trail
  • Automatic Billing
  • Bank Reconciliation
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CPA Firms
  • Compliance Management
  • Credit Card Processing
  • Document Storage
  • Expense Claims
  • Expense Tracking
  • Financial Management Software
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  • Payroll Management
  • Project Accounting Software
  • Project Management Software
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  • Purchase Order Management
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  • Quotes/Estimates
  • Receipt Management
  • Recurring/Subscription Billing
  • Reminders
  • Sales Tax Management
  • Status Tracking
  • Tax Management Software
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  • Workflow Management Software

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Spruce Alternatives

More Spruce alternatives

Spruce Reviews

Read all reviews

Overall rating

3.4/5

Average score

Ease of Use 3.3
Customer Service Software 2.9
Features 3.2
Value for Money 2.9

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Share your experiences with other software buyers.

Write a Review!
Kyle P.
Purchasing agent / IT department
Retail, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2019-01-10

"Very Satisfied"

Comments: As with any software of this nature it is only as good as the information you put into it. If you do not input purchase orders correctly or receive the product correctly it will not keep your inventory correct or cost correct. The learning curve is not high but you do have to take the time to learn how to use the software and what the different functions will do. As with any software change or upgrade do your homework first and list out your expectations to see if the software you are looking at will meet those expectations.

Pros: Very user friendly. POS works well and is quick to get customer invoiced. The document management built into the software is very good and eliminates the need for paper files. Can easily tag external documents and scan into the software and tag to specific invoices, orders, quotes. Customer support has been great to deal with. They provide a good online help system with videos and documents to explain how to work with the software. There are lots of add on features if you need them. The implementation went very smooth when we switched over from the ECS PRO system we were on. The day we went live we were up and running that afternoon on the ECI Spruce system. The implementation team outlined a course of action over several months to get everything in place and tested before the actual go live date. The key to the success we had was in the planning done by Spruce and on us acting on there advice and getting the training and pre implementation check list done.

Cons: Crystal reports (optional add on) does take some time to get used to and is a little hard to use on initial setup. But overall it offers good reports.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2019-01-10
Kevin P.
Store Manager
Building Materials, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2017-10-05

"Growing our Business with Spruce"

Pros: We went live with Spruce in 2009. Like any software change, we had some bumps in the road. Spruce helped us smooth out the bumps and made the whole process simpler then expected. Their committed staff were there to help and assist. Now, several years later, we continue to learn and utilize existing and new Spruce software features that help our performance, reporting, and bottom line. Their Tech Support have been responsive and timely. Spruce is progressive and cutting edge.

Cons: One of the biggest challenges for us is training the staff for change and the benefits for that change. Educating them to see that one upfront work around may appear to save time but in fact creates several hours on the back side.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2017-10-05
Katie B.
CFO
Retail, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    2 /5
  • Customer Support Software
    1 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    2/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2020-01-08

"Poor Customer Service"

Pros: It has a good inventory system. But if you are coming off anything but another program that your inventory is already in (i.e. a manual system) be prepared to spend a lot of time updating and correcting many things.
It could work well for many industries, but you need to be sure yours is one of those (i.e. lumber) and you ask many questions before agreeing to this program.
We have made it work for us since we've invested so much money, but it hasn't been easy.

Cons: Customer Service is horrible. You call in and basically get a call center of people who can look up the same things you can look up through their on-line help. Otherwise they have to send you to a support specialist who typically has to call you back. It takes quite a while (days not hours) for them to actually call you back and typically I have to call and raise a fuss to get a hold of anyone.
The GL is primitive. There is no easy way to get reports and any information back out of the system. The only way I've found to do this is you have a learn Crystal reports, purchase the product or pay more money to have them write you a report.
This is a very rigid program. If you have anything special or any "different" way of completing tasks, you will have to conform to the program. It's very difficult to get the program to conform to you.
Also if you have invoice terms rather than statement terms, you will not get a proper statement to send to customers monthly. They consider each invoice the "statement". And if you have discounts on those invoices you cannot change that amount if your customer does not take that discount.

Vendor Response

by ECi Software Solutions on 2020-01-13

Katie,

I'm sorry to read that you feel our support team isn't getting back to you in a timely manner. Our front-line customer service reps do handle the initial calls to hopefully resolve the easy requests and keep our support specialists free to help with the more critical/urgent questions. We are going to reach out to you and review your support inquiries, so that we can understand how/where we can better meet your expectations on response times. We can also discuss your reporting/statement concerns to understand what you need and how to accomplish that in the software.

Again, we appreciate your feedback and hope we can help you with these issues soon.

Your Spruce Team

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2020-01-08
Danny W.
General Manager
Building Materials, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    3 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2019-04-19

"Spruce review"

Comments: Spruce has helped our business become much more efficient, especially at the end of the month. What used to take us hours to perform now only takes 45mins to an hour.

Pros: The part I like most about Spruce software is the overall function of the "Point of Sales" portal. For the majority of our team this is the only area they use on a day to day basis. Spruce allows our team members the access and ability to check stock, pricing, purchase orders, customer profile information and much more all from the same screen they use each day when entering orders for our customers.

Cons: The area I like least about Spruce software is the crystal reporting that is used. I know there are hundreds of pre-written reports that are available, but having the ability to create reports and change reports within Spruce would be nice.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2019-04-19
Sunny B.
General Manager
Retail, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2017-08-04

"Happy with our change"

Pros: This product is much more user-friendly than our last POS/Inventory management system. We moved from Epicor Eagle. Spruce offers more functionality and is much easier to train new employees on. I am a big fan of the General Ledger module and the ease of use in producing monthly financial reports.

Cons: I am not a fan of the Crystal Reports aspect of the system. It is functional, but a bit cumbersome to have to seek out the proper report, download and run it from outside the system. I hope that Spruce looks into integrating this feature in the future.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2017-08-04