---
description: Learn more about Spruce pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
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title: Spruce Pricing, Reviews & Features - Capterra Canada 2026
---

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# Spruce

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> Spruce is a business management software that helps home and building suppliers streamline processes and reduce costly errors.
> 
> Verdict: Rated **3.2/5** by 34 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Spruce?

Spruce is ideal for: LBM Dealers, Hardware Stores, Home Centers, Kitchen \& Bath Showrooms, Plumbing/Electrical/HVAC Supply, Window/Door/Millwork, Tile/Flooring Supply, Masonry/Brick/ Concrete Supply.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.2/5** | 34 Reviews |
| Ease of Use | 3.2/5 | Based on overall reviews |
| Customer Support Software | 2.8/5 | Based on overall reviews |
| Value for Money | 2.9/5 | Based on overall reviews |
| Features | 3.4/5 | Based on overall reviews |
| Recommendation percentage | 60% | (6/10 Likelihood to recommend) |

## About the vendor

- **Company**: ECI Software Solutions
- **Location**: Grand Prairie, US
- **Founded**: 1999

## Commercial Context

- **Starting Price**: US$10,000.00
- **Pricing Details**: Contact ECi Software Solutions for pricing information.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Canada, United Kingdom, United States

## Features

- Access Controls/Permissions
- Accounting Software
- Accounts Payable Software
- Accounts Receivable Software
- Archiving & Retention
- Audit Trail
- Bank Reconciliation
- Billing & Invoicing
- CRM Software
- Cost Tracking
- Customer Activity Tracking
- Customer Statements
- Customizable Dashboard
- Customizable Templates
- Dashboard Software
- Data Connectors
- Data Security
- Data Visualization Software
- Document Capture
- Document Classification
- Document Management Software
- Document Storage
- Electronic Funds Transfer
- Electronic Signature
- File Sharing Software
- Financial Reporting Software
- Integrated Business Operations
- Inventory Control Software
- Inventory Management Software
- Inventory Tracking
- Loyalty Cards
- Loyalty Program
- Membership Management Software
- Multi-Channel Marketing
- Online Payments
- Order Management Software
- Payment Collection
- Performance Metrics
- Promotions Management
- Publishing/Sharing
- Purchase Order Management
- Real-Time Data
- Real-Time Reporting
- Receipt Management
- Receivables Ledger
- Reorder Management
- Rewards Management
- Strategic Planning Software
- Workflow Management Software
- eCommerce Management

... and 33 more features

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Distribution Software](https://www.capterra.ca/directory/30079/distribution/software)

## Related Categories

- [Distribution Software](https://www.capterra.ca/directory/30079/distribution/software)
- [Inventory Control Software](https://www.capterra.ca/directory/30106/inventory-control/software)
- [Order Management Software](https://www.capterra.ca/directory/30225/order-management/software)
- [Inventory Management Software](https://www.capterra.ca/directory/30006/inventory-management/software)
- [Accounting Software](https://www.capterra.ca/directory/1/accounting/software)

## Alternatives

1. [Xero](https://www.capterra.ca/software/169561/xero) — 4.4/5 (3318 reviews)
2. [QuickBooks Online](https://www.capterra.ca/software/141374/quickbooks-online) — 4.3/5 (8511 reviews)
3. [QuickBooks Desktop](https://www.capterra.ca/software/173879/quickbooks-desktop-pro) — 4.4/5 (2571 reviews)
4. [NetSuite](https://www.capterra.ca/software/135757/netsuite) — 4.2/5 (2062 reviews)
5. [QuickBooks Enterprise](https://www.capterra.ca/software/46497/quickbooks-enterprise) — 4.5/5 (20669 reviews)

## Reviews

### "Not able to use as promised" — 1.0/5

> **Paul** | *August 7, 2026* | Building Materials | Recommendation rating: 0.0/10
> 
> **Pros**: They promised to integrate our simple manufacturing process, with our sales and accounting needs. However it was not as simple and easy as they showed us in the demos I sat through.
> 
> **Cons**: We could get through any of the training sessions without finding something that didn’t work so we weren’t able to install their software
> 
> Our experience with ECI Software Solutions and Spruce was extremely disappointing. Throughout implementation and training, we repeatedly encountered problems that prevented us from successfully moving forward with the software.

Even after deciding not to implement Spruce, we continued to experience billing issues, including being charged for equipment we never received.

After many years in business, I understand that not every product is a good fit. However, how a company responds when things don’t work is extremely important. Based on our experience, I cannot recommend ECI or Spruce. I strongly encourage anyone considering ECI to thoroughly evaluate the software and understand all contractual and billing commitments before signing.

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### "Best Business Software" — 5.0/5

> **Verified Reviewer** | *January 24, 2026* | Photography | Recommendation rating: 10.0/10
> 
> **Pros**: I love that I can process payments and I love that it is easy to use.  I love the customer support and I can manage my inventory.  Team collaboration keeps my team on the same page and it is great value for money
> 
> **Cons**: I did not quite understand the website creation feature and it took me a while to understand how to create sites
> 
> Overall I think Spruce is an amazing software, and I recommend it to all business owners whether micro or large

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### "Poor Customer Service For A Long Time Client" — 1.0/5

> **Nick** | *March 24, 2025* | Building Materials | Recommendation rating: 0.0/10
> 
> **Pros**: The product overall has a sleek look that is user friendly.
> 
> **Cons**: Customer support was quite poor.  It took over 6 months to get access to data that we were told we should have immediately.  We were able to increase the number of licenses as we grew with employees (for a higher monthly cost\!), but when we informed them that we were migrating to a new platform, we were told we could not decrease the number of licenses other than once a year at the auto contract renewal date...which is not expressly written within the contract.
> 
> Quite poor.  We were a customer of ECI for over 20 years and while they would take our calls and increase our number of licenses whenever we needed to, they would not allow us to decrease the number of licenses when the time came that we no longer needed as many.

-----

### "Efficient and Good Value for the Money" — 5.0/5

> **Sara** | *November 14, 2025* | Health, Wellness & Fitness | Recommendation rating: 9.0/10
> 
> **Pros**: Software was easy to set up and was relatively easy to learn. It enabled more efficient communication and organization.
> 
> **Cons**: There were some intricacies that required focused learning and took up a little but of valuable time.
> 
> I used it for several months in my clinic and felt that the team was good at reaching out to support me in integrating the software.

-----

### "Spruce one step at a time" — 5.0/5

> **Jen** | *September 3, 2024* | Building Materials | Recommendation rating: 10.0/10
> 
> **Pros**: What I like the most is how I can search for invoices or product.
> 
> **Cons**: It is a little bit of a learning curve to learn Spruce.  There are so many different ways to do the same thing.  I recommend taking notes and referring back to the notes till it is 2nd nature.
> 
> I would say using Spruce has been a good experience.

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## Links

- [View on Capterra](https://www.capterra.ca/software/218534/spruce)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/218534/Spruce/> |
| en-AE | <https://www.capterra.ae/software/218534/spruce> |
| en-AU | <https://www.capterra.com.au/software/218534/spruce> |
| en-CA | <https://www.capterra.ca/software/218534/spruce> |
| en-GB | <https://www.capterra.co.uk/software/218534/spruce> |
| en-IE | <https://www.capterra.ie/software/218534/spruce> |
| en-IL | <https://www.capterra.co.il/software/218534/spruce> |
| en-IN | <https://www.capterra.in/software/218534/spruce> |
| en-NZ | <https://www.capterra.co.nz/software/218534/spruce> |
| en-SG | <https://www.capterra.com.sg/software/218534/spruce> |
| en-ZA | <https://www.capterra.co.za/software/218534/spruce> |
| fr | <https://www.capterra.fr/software/218534/spruce> |
| fr-BE | <https://fr.capterra.be/software/218534/spruce> |
| fr-CA | <https://fr.capterra.ca/software/218534/spruce> |
| fr-LU | <https://www.capterra.lu/software/218534/spruce> |

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