---
description: Learn more about smartQED pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: smartQED Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/31332/incident-management/software) > [smartQED](/software/218024/smartqed)

# smartQED

Canonical: https://www.capterra.ca/software/218024/smartqed

> A visual workspace with integrated learning for efficient collaborative problem / incident investigations and root cause analysis.
> 
> Verdict: Rated **5.0/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses smartQED?

Collaborative Root Cause Analysis,&#10;Problem and Incident Management,&#10;Financial / operational problem solving,&#10;Complex or cross-functional issues (e.g. Hybrid cloud),&#10;IT / Security problems \&amp; outages.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 4 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: smartQED

## Commercial Context

- **Starting Price**: US$10.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: We have a 30-day free trial for Teams, Team Plus, Business, and Business Plus accounts.   Please see https://www.smartqed.ai/pricing for pricing details.  &#10;&#10;Our app is also available on the Azure, Slack and Atlassian/Jira Marketplaces and supports integrated billing for Azure users.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- @mentions
- Access Controls/Permissions
- Audit Trail
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communications Management
- Incident Reporting
- Investigation Management Software
- Reporting & Statistics
- Status Tracking

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software

## Category

- [Incident Management Software](https://www.capterra.ca/directory/31332/incident-management/software)

## Related Categories

- [Incident Management Software](https://www.capterra.ca/directory/31332/incident-management/software)
- [Collaboration Software](https://www.capterra.ca/directory/15/collaboration/software)

## Alternatives

1. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.5/5 (685 reviews)
2. [JIRA Service Management](https://www.capterra.ca/software/138769/jira-service-management) — 4.5/5 (763 reviews)
3. [Site24x7](https://www.capterra.ca/software/168192/site24x7) — 4.7/5 (344 reviews)
4. [SafetyCulture](https://www.capterra.ca/software/141080/iauditor) — 4.6/5 (253 reviews)
5. [ilert](https://www.capterra.ca/software/207205/ilert) — 4.7/5 (64 reviews)

## Reviews

### "SmartQED provides a clear visualization of Incidents" — 5.0/5

> **Ravi Prakash** | *August 11, 2022* | Financial Services Software | Recommendation rating: 10.0/10
> 
> **Pros**: SmartQED provides a clear visualization of your Incidents that allows management to understand and fix processes in realtime.&#10;- Very good login and onboarding process.&#10;- The process flow was really good as the associations are tracked well.&#10;- Autogenerating sample problems is a good features to have a template from which we can start building.&#10;- Audit Data and History gives a very good feature for the Incident Managers to track changes clearly
> 
> **Cons**: Did not come to a point where there was any problem was not solved, will review if there is any.

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### "Knowledge Visualization and Effective Incident Management" — 5.0/5

> **Phaniendra** | *August 29, 2022* | Management Consulting | Recommendation rating: 9.0/10
> 
> **Pros**: - Visualization&#10;- Ease of Use&#10;- Customization features&#10;- Layout of menus etc
> 
> **Cons**: - Some areas can be automized as a continuous improvement
> 
> There is an urgent need of such a VISUAL tool in the area of Problem solving, Knowledge analysis and Incident management. This innovative tool servers a greater purpose.

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### "Overall Review over QED -NS" — 5.0/5

> **Natarajan** | *July 28, 2022* | Packaging & Containers | Recommendation rating: 9.0/10
> 
> **Pros**: Presentation and efforts are costant and making the smile on the customers
> 
> **Cons**: Time taken to understand the technicalities which would ideally can be little simplifies way.
> 
> This should really help in reducing the time of manual intervention though it's augmented intelligence, as this is based on historical key stroke search by human earlier as per the logical flow created

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### "Great  tools with AI" — 5.0/5

> **Rajjyoti** | *July 1, 2022* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: The fish bone model ,it grabs the input and and put it in model .Helps in identifying the root cause.
> 
> **Cons**: Not sure . Have to check extensively to use

## Links

- [View on Capterra](https://www.capterra.ca/software/218024/smartqed)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/218024/smartQED/> |
| en-AE | <https://www.capterra.ae/software/218024/smartqed> |
| en-AU | <https://www.capterra.com.au/software/218024/smartqed> |
| en-CA | <https://www.capterra.ca/software/218024/smartqed> |
| en-GB | <https://www.capterra.co.uk/software/218024/smartqed> |
| en-IE | <https://www.capterra.ie/software/218024/smartqed> |
| en-IL | <https://www.capterra.co.il/software/218024/smartqed> |
| en-IN | <https://www.capterra.in/software/218024/smartqed> |
| en-NZ | <https://www.capterra.co.nz/software/218024/smartqed> |
| en-SG | <https://www.capterra.com.sg/software/218024/smartqed> |
| en-ZA | <https://www.capterra.co.za/software/218024/smartqed> |

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