---
description: Learn more about OMniLeads pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: OMniLeads Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [OMniLeads](/software/216598/omnileads)

# OMniLeads

Canonical: https://www.capterra.ca/software/216598/omnileads

> OMniLeads is an open source contact center software providing call routing, campaign management, and reporting tools.
> 
> Verdict: Rated **4.2/5** by 5 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses OMniLeads?

Contact centers, telemarketing companies, BPOs, and public service providers.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.2/5** | 5 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support Software | 3.0/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 3.6/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Freetech Solutions

## Commercial Context

- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Desde $10
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: Brazilian Portuguese, English, Spanish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- CRM Software
- Call Logging
- Call Monitoring
- Call Recording Software
- Call Routing
- Call Scripting
- Call Transfer
- Contact Management Software
- Dashboard Software
- IVR
- Queue Management
- Reporting/Analytics

## Integrations (1 total)

- CRM

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software)

## Alternatives

1. [Ringover](https://www.capterra.ca/software/169627/ringover) — 4.7/5 (858 reviews)
2. [DialedIn CCaaS](https://www.capterra.ca/software/29589/callcenternow) — 4.8/5 (314 reviews)
3. [Readymode](https://www.capterra.ca/software/136728/readymode) — 4.6/5 (136 reviews)
4. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [Convoso](https://www.capterra.ca/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)

## Reviews

### "my experience from use" — 5.0/5

> **shant** | *October 4, 2021* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: being open source and having a good development team
> 
> **Cons**: the telephony feature are too low and you must use custom coding or any IP PBX beside

-----

### "call center with simplicity and power" — 5.0/5

> **Javier Antonio** | *September 30, 2021* | E-Learning | Recommendation rating: 10.0/10
> 
> **Pros**: Omnileads provides a very clean and friendly interface for the end user. as well as interesting agent control tools.
> 
> **Cons**: In general it is very well documented, however less experienced users like me find installation difficult. After that it is pure happiness.
> 
> It is very well thought out for scaling from a small business to a large contact center

-----

### "Not so good experience" — 2.0/5

> **Daniel** | *October 8, 2021* | Insurance Software | Recommendation rating: 0.0/10
> 
> **Pros**: It was free for us. We only needed to pay for wombat dialer licence.
> 
> **Cons**: At the time We used this product, it had many functionalities with bugs and failures

-----

### "Excelente producto" — 5.0/5

> **Martin** | *February 11, 2021* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Lo intuitivo del producto para el cliente. Y el nivel de detalla de la parte de reportes.
> 
> **Cons**: Pensaría una instalación fuera de lineal para los casos donde el servicio a internet es nulo.
> 
> A diferencia de los productos que usaba este es muy sencillo la administración para el cliente.

-----

### "Easy deployment" — 4.0/5

> **Jaime** | *April 2, 2021* | Telecommunications | Recommendation rating: 8.0/10
> 
> **Pros**: Easy install, simple use, webrtc, run on premise, cloud
> 
> **Cons**: isolate roles, groups, some api js client side.

## Links

- [View on Capterra](https://www.capterra.ca/software/216598/omnileads)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/216598/OMniLeads/> |
| en-AE | <https://www.capterra.ae/software/216598/omnileads> |
| en-AU | <https://www.capterra.com.au/software/216598/omnileads> |
| en-CA | <https://www.capterra.ca/software/216598/omnileads> |
| en-GB | <https://www.capterra.co.uk/software/216598/omnileads> |
| en-IE | <https://www.capterra.ie/software/216598/omnileads> |
| en-IL | <https://www.capterra.co.il/software/216598/omnileads> |
| en-IN | <https://www.capterra.in/software/216598/omnileads> |
| en-NZ | <https://www.capterra.co.nz/software/216598/omnileads> |
| en-SG | <https://www.capterra.com.sg/software/216598/omnileads> |
| en-ZA | <https://www.capterra.co.za/software/216598/omnileads> |
| es | <https://www.capterra.es/software/216598/omnileads> |
| es-AR | <https://www.capterra.com.ar/software/216598/omnileads> |
| es-CL | <https://www.capterra.cl/software/216598/omnileads> |
| es-CO | <https://www.capterra.co/software/216598/omnileads> |
| es-CR | <https://www.capterra.co.cr/software/216598/omnileads> |
| es-DO | <https://www.capterra.do/software/216598/omnileads> |
| es-EC | <https://www.capterra.ec/software/216598/omnileads> |
| es-MX | <https://www.capterra.mx/software/216598/omnileads> |
| es-PA | <https://www.capterra.com.pa/software/216598/omnileads> |
| es-PE | <https://www.capterra.pe/software/216598/omnileads> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Capterra Canada helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.ca","url":"https://www.capterra.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.ca/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.instagram.com/capterra/","https://www.youtube.com/channel/UCyUw9-HIkKiYcTqcFDUcxPA"]},{"name":"OMniLeads","description":"OMniLeads is an innovative open-source software solution that leverages WebRTC technology to enhance contact centers. Designed with versatility in mind, OMniLeads supports a wide range of communication channels, including voice, video, and WhatsApp.\n\nThis makes OML an ideal option for organizations looking to manage and implement efficient omnichannel customer service strategies.\n\nIt's ideal for handling Voice and Video channels with agents both onsite and home-office, due to the efficiency and cryptographic security that WebRTC technology inherently provides when holding sessions over the internet. \n\nAdditionally, it offers metrics, reports, indicators, real-time supervision of agents, audit modules for backoffice, and other advanced QA, contact management, and campaign functionalities. Learn more about OMniLeads, check out the official poroduct documentation docs.omnileads.net","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3e3bfa78-490c-4dd7-b786-87fcda1cc210.png","url":"https://www.capterra.ca/software/216598/omnileads","@type":"SoftwareApplication","@id":"https://www.capterra.ca/software/216598/omnileads#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":5},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome"},{"@type":"FAQPage","@id":"https://www.capterra.ca/software/216598/omnileads#faqs","mainEntity":[{"name":"What Is OMniLeads?","@type":"Question","acceptedAnswer":{"text":"OMniLeads is an innovative open-source software solution that leverages WebRTC technology to enhance contact centers. Designed with versatility in mind, OMniLeads supports a wide range of communication channels, including voice, video, and WhatsApp.This makes OML an ideal option for organizations looking to manage and implement efficient omnichannel customer service strategies.It's ideal for handling Voice and Video channels with agents both onsite and home-office, due to the efficiency and cryptographic security that WebRTC technology inherently provides when holding sessions over the internet. Additionally, it offers metrics, reports, indicators, real-time supervision of agents, audit modules for backoffice, and other advanced QA, contact management, and campaign functionalities. Learn more about OMniLeads, check out the official poroduct documentation docs.omnileads.net","@type":"Answer"}},{"name":"Who Uses OMniLeads?","@type":"Question","acceptedAnswer":{"text":"Contact centers, telemarketing companies, BPOs, and public service providers.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"OMniLeads","position":3,"item":"/software/216598/omnileads","@type":"ListItem"}],"@id":"https://www.capterra.ca/software/216598/omnileads#breadcrumblist"}]}
</script>