---
description: Learn more about TouchWorks EHR pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: TouchWorks EHR Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [EMR Systems](/directory/20028/electronic-medical-records/software) > [TouchWorks EHR](/software/216493/touchworks-ehr)

# TouchWorks EHR

Canonical: https://www.capterra.ca/software/216493/touchworks-ehr

> TouchWorks EHR can help your organization improve efficiency and achieve desired outcomes.
> 
> Verdict: Rated **2.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses TouchWorks EHR?

TouchWorks EHR is designed to meet the requirements of midsize to large practices, multi-specialty clinics and academic medical centers.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **2.0/5** | 2 Reviews |
| Ease of Use | 2.0/5 | Based on overall reviews |
| Customer Support Software | 1.0/5 | Based on overall reviews |
| Value for Money | 2.0/5 | Based on overall reviews |
| Features | 2.5/5 | Based on overall reviews |
| Recommendation percentage | 50% | (5/10 Likelihood to recommend) |

## About the vendor

- **Company**: Harris Computer Systems
- **Location**: Tyler, Canada
- **Founded**: 1976

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- Charting
- Clinical Notes
- Decision Support Software
- EMR/EHR

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [EMR Systems](https://www.capterra.ca/directory/20028/electronic-medical-records/software)

## Related Categories

- [EMR Systems](https://www.capterra.ca/directory/20028/electronic-medical-records/software)
- [Ophthalmology EMR Software](https://www.capterra.ca/directory/32615/ophthalmology-emr/software)
- [OBGYN EMR Software](https://www.capterra.ca/directory/32605/obgyn-emr-software/software)
- [Orthopedic EMR Software](https://www.capterra.ca/directory/32633/orthopedic-emr/software)

## Alternatives

1. [athenaOne](https://www.capterra.ca/software/98735/athenaone) — 3.8/5 (907 reviews)
2. [AdvancedMD EHR](https://www.capterra.ca/software/114601/advancedehr) — 3.6/5 (463 reviews)
3. [NextGen Office](https://www.capterra.ca/software/31268/nextgen-ambulatory-ehr) — 4.0/5 (1278 reviews)
4. [Oracle Health Ambulatory Suite](https://www.capterra.ca/software/2341/cerner-ambulatory-ehr) — 3.8/5 (160 reviews)
5. [NueMD](https://www.capterra.ca/software/72470/nuemd) — 4.4/5 (448 reviews)

## Reviews

### "Word processor, with mandatory functions cobbled together and poorly searchable" — 1.0/5

> **Scott** | *November 23, 2017* | Medical Practice
> 
> **Pros**: Prescriptions easy to renew, though poor graphic layout makes it difficult to identify meds on list.
Immunization chart can show column of last dose given
> 
> **Cons**: 1. Not intuitive at all, needs 12 clicks to do pretty much anything.
2. Progress notes are not searchable for data(no snomed assignment of findings) very little is, so documenting quality parameters (e.g. diabetic foot exam or depression screening) means going outside of the progress note (12 clicks) and separately entering an order to do the exam then satisfy the order with a result. They kind of cobbled their data processor to a word processor.
3. The front office scheduling and billing module is often down, and Allscripts is very slow to respond and not proactive, only slowly reactive to problems.
4. Updates to the EHR tend to screw things up (like deleting favorites lists) and because of their slow responses, it takes 3-4 weeks to regain/repair that lost functionality. Our previous EHR would do beta testing on updates first which would identify glitches so they could be repaired before full rollout and we would be given the option of being a beta test site or not.
5. Templates for progress notes are primitive and not interconnected. For example, a diabetic visit and patient has sinusitis too. Clicking finding on one form doesn’t show same item already clicked when using any other form. And the History forms are not linked to PE forms, etc, so if you have a Lyme patient you can search for a Lyme history form (12 clicks) but you would separately have to search for a Lyme PE form (12 clicks) or just give up and free text hx and PE findings (thus functioning more often as a glorified word processor).

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### "Very versatile product that is very difficult and expensive to configure." — 3.0/5

> **Gordon** | *June 7, 2018* | Medical Practice | Recommendation rating: 5.0/10
> 
> **Pros**: Extremely versatile and customizable product. 
User interface is fairly clean and easy to use.
Vast number of features and options specific to your practice.
> 
> **Cons**: Company is slow to correct usability and bug issues.
Support is slow and often does not seem very skilled.
Extremely expensive to implement, upgrade and patch.
> 
> Product generally works pretty well, but basic not critical bugs are rarely if ever corrected (even crossing major versions).  Despite expensive maintenance contracts.  I have been told that despite calling their period in version updates as "Cumulative Updates", they do not recommend applying these unless you have specific issues addressed.  This would make them a hotfix rather than a cumulative update.

## Links

- [View on Capterra](https://www.capterra.ca/software/216493/touchworks-ehr)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/216493/TouchWorks-EHR/> |
| en-AE | <https://www.capterra.ae/software/216493/touchworks-ehr> |
| en-AU | <https://www.capterra.com.au/software/216493/touchworks-ehr> |
| en-CA | <https://www.capterra.ca/software/216493/touchworks-ehr> |
| en-GB | <https://www.capterra.co.uk/software/216493/touchworks-ehr> |
| en-IE | <https://www.capterra.ie/software/216493/touchworks-ehr> |
| en-IL | <https://www.capterra.co.il/software/216493/touchworks-ehr> |
| en-IN | <https://www.capterra.in/software/216493/touchworks-ehr> |
| en-NZ | <https://www.capterra.co.nz/software/216493/touchworks-ehr> |
| en-SG | <https://www.capterra.com.sg/software/216493/touchworks-ehr> |
| en-ZA | <https://www.capterra.co.za/software/216493/touchworks-ehr> |

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