--- description: Learn more about Genesys Cloud CX pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Genesys Cloud CX Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Genesys Cloud CX](/software/21409/genesys-cloud) # Genesys Cloud CX Canonical: https://www.capterra.ca/software/21409/genesys-cloud Page: 1 / 12\ Next: [Next page](https://www.capterra.ca/software/21409/genesys-cloud?page=2) > Cloud-based contact center platform that manages voice, chat, email, SMS, and social media interactions with built-in workforce. > > Verdict: Rated **4.3/5** by 269 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Genesys Cloud CX? Small, midsize, and large enterprises across more than 100 countries, including retail, healthcare, financial services, insurance, telecommunications, and public sector organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 269 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Genesys - **Location**: Daly City, US - **Founded**: 1990 ## Commercial Context - **Starting Price**: US$75.00 - **Pricing model**: Per User - **Pricing Details**: Cloud 1: $75USD per user, per month (annual payment available) Cloud 2: $110USD per user, per month (annual payment available) Cloud 3: $140USD per user, per month (annual payment available) For enterprise-level planning, please contact Genesys for more information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Belgium, Brazil, Canada, Chile, China, Colombia, Czechia, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands and 16 more ## Features - @mentions - AI/Machine Learning - Agent Interface - Auto-Dialer - Automated Routing - CSAT Survey Structure - Call Logging - Call Monitoring - Call Reporting - Call Routing - Call Transcription - Campaign Management Software - Chat/Messaging - Chatbot Software - Commenting/Notes - Communication Management - Contextual Guidance - Customer Experience Management - Customer History - Customizable Forms - Data Security - Employee Coaching Tools - Employee Scheduling Software - Feedback Management - For Call Centers - Full Text Search - Inbox Management - KPI Monitoring - Knowledge Base Management - Labor Forecasting - List Management - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - NPS Survey Structure - Natural Language Processing - Personalization Software - Power Dialer - Productivity Analysis - Quality Management Software - Real-time Consumer-facing Chat - Recording - Reporting/Analytics - Survey/Poll Management - Surveys & Feedback - Task Automation - Ticket Management - Transfers/Routing - Voice Mail - Workflow Automation ... and 92 more features ## Integrations (21 total) - AWS Lambda - Adobe Experience Manager - Agentforce - AnyDesk - Avtex Consulting - Claude - Consilium Software - Databricks - DnA - Facebook Business Suite - Feebak - Instagram for Business - Konnect Insights - Microsoft Power BI - PureSocial ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) ## Category - [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software) - [IVR Software](https://www.capterra.ca/directory/30231/ivr/software) - [Auto Dialer Software](https://www.capterra.ca/directory/30999/auto-dialer/software) - [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software) - [Contact Center Software](https://www.capterra.ca/directory/32035/contact-center/software) ## Alternatives 1. [Ringover](https://www.capterra.ca/software/169627/ringover) — 4.7/5 (890 reviews) 2. [DialedIn CCaaS](https://www.capterra.ca/software/29589/callcenternow) — 4.8/5 (335 reviews) 3. [Convoso](https://www.capterra.ca/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 4. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [Readymode](https://www.capterra.ca/software/136728/Readymode) — 4.6/5 (145 reviews) ## Reviews ### "GENESYSCLOUDCXDEN" — 4.0/5 > **Denis** | *September 22, 2026* | Transportation/Trucking/Railroad | Recommendation rating: 6.0/10 > > **Pros**: Strong omnichannel support (phone, email, chat, SMS, social media). Powerful reporting and analytics tools. > > **Cons**: Higher pricing compared to some competitors. Customer support responsiveness can be inconsistent. Interface can feel complex or dated in some areas. > > Excellent functionality, analytics, and omnichannel capabilities. The main drawbacks are cost and complexity. ----- ### "Genesys Cloud experience" — 5.0/5 > **Mohammed Hareez** | *February 14, 2025* | Financial Services Software | Recommendation rating: 10.0/10 > > **Pros**: we use Genesys cloud to interact with customers via calls and emails and its so far the best > > **Cons**: Sometimes it takes some extra time to load files from customers > > I would definitely recommend genesys cloud to everyone ----- ### "Genesys Cloud CX is Still Great\!" — 5.0/5 > **Dennis** | *July 27, 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Genesys cloud is super flexible and easy to use. It's becoming a power house of AI and integrations with so many services. > > **Cons**: There's is a fairly large barrier to entry for someone who isn't trained and familiar with the product. > > Overall I love Genesys cloud and it's been a good experience over the past few years. It's extremely powerful and flexible. Even more so than many of its competitors. ----- ### "Unified Platform" — 4.0/5 > **Harinder** | *April 17, 2025* | Insurance Software | Recommendation rating: 8.0/10 > > **Pros**: It provides a unified platform for managing customer interactions across various channels such as voice, chat, SMS, and more. > > **Cons**: The mobile version is not seamless as the desktop version. Some functions are harder to access and manage on mobile devices. > > My overall experience has been good so far. It focuses on delivering exceptional customer service to all the clients. ----- ### "Good software for a call center in collection recovering service for automotive" — 4.0/5 > **Marc** | *July 14, 2026* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: Able to have multiple phone tasks at the same time able to to record the call when needed addons option integration in a third software (Salesforces, PEGA...) and Web app platform solution Dashboard with mutlple data in live Campaign calling with specific lists integration of whatsapp chat for specifi campaign > > **Cons**: Some call bugs could happen Missing some features like: post call note during the call The Bluetooth headset connection is not reliable > > I used Genesys for a collection debt recovering service in automotive industry This software is a great compromise foa call center and value of money. The admin profil profile offer a wide range of addons and option, and the user profile can be personalised. lot of main data that can track, changing phone numbers for calling or sending message. ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.ca/software/21409/genesys-cloud?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/21409/genesys-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data