--- description: Learn more about Genesys Cloud CX pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Genesys Cloud CX Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Genesys Cloud CX](/software/21409/genesys-cloud) # Genesys Cloud CX Canonical: https://www.capterra.ca/software/21409/genesys-cloud Page: 1 / 12\ Next: [Next page](https://www.capterra.ca/software/21409/genesys-cloud?page=2) > Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels. > > Verdict: Rated **4.3/5** by 268 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Genesys Cloud CX? Companies of all sizes looking for an easy, all-in-one cloud contact center solution. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 268 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Genesys - **Location**: Daly City, US - **Founded**: 1990 ## Commercial Context - **Starting Price**: US$75.00 - **Pricing model**: Per User - **Pricing Details**: Cloud 1: $75USD per user, per month (annual payment available) Cloud 2: $110USD per user, per month (annual payment available) Cloud 3: $140USD per user, per month (annual payment available) For enterprise-level planning, please contact Genesys for more information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Argentina, Australia, Belgium, Bolivia, Brazil, Cambodia, Canada, Chile, Colombia, Costa Rica, Cuba, Czechia, Denmark, Dominican Republic, Ecuador, El Salvador, Falkland Islands, Finland, France, French Guiana and 36 more ## Features - @mentions - Agent Interface - Auto-Dialer - Automated Routing - Call Logging - Call Monitoring - Call Recording Software - Call Routing - Call Tracking Software - Call Transcription - Campaign Management Software - Chat/Messaging - Chatbot Software - Commenting/Notes - Communication Management - Complaint Monitoring - Content Management System (CMS) Software - Customer Experience Management - Customer History - Customizable Forms - Employee Coaching Tools - Employee Scheduling Software - Feedback Management - For Call Centers - Full Text Search - IVR - Inbox Management - Knowledge Base Management - Labor Forecasting - List Management - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - NPS Survey Structure - Predictive Dialer Software - Productivity Analysis - Quality Management Software - Real-time Consumer-facing Chat - Recording - SMS Messaging - Speech Recognition Software - Survey/Poll Management - Surveys & Feedback - Task Automation - Transcripts/Chat History - Visual Analytics - Voice Mail - Workflow Automation ... and 80 more features ## Integrations (18 total) - Brightmetrics CCaaS Analytics - Epic - Google Workspace - Jenkins - Latitude by Genesys - Microsoft Azure - Microsoft Entra ID - OneLogin - Oracle Service - Ping Identity - Pivotal Tracker - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - UserVoice ... and 3 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software) - [IVR Software](https://www.capterra.ca/directory/30231/ivr/software) - [Customer Satisfaction Software](https://www.capterra.ca/directory/30541/customer-satisfaction/software) - [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software) - [Customer Engagement Software](https://www.capterra.ca/directory/30906/customer-engagement/software) ## Alternatives 1. [DialedIn CCaaS](https://www.capterra.ca/software/29589/callcenternow) — 4.8/5 (330 reviews) 2. [Ringover](https://www.capterra.ca/software/169627/ringover) — 4.7/5 (884 reviews) 3. [Convoso](https://www.capterra.ca/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 4. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4090 reviews) ## Reviews ### "Genesys Cloud experience" — 5.0/5 > **Mohammed Hareez** | *February 14, 2025* | Financial Services Software | Recommendation rating: 10.0/10 > > **Pros**: we use Genesys cloud to interact with customers via calls and emails and its so far the best > > **Cons**: Sometimes it takes some extra time to load files from customers > > I would definitely recommend genesys cloud to everyone ----- ### "Genesys Cloud CX is Still Great\!" — 5.0/5 > **Dennis** | *July 27, 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Genesys cloud is super flexible and easy to use. It's becoming a power house of AI and integrations with so many services. > > **Cons**: There's is a fairly large barrier to entry for someone who isn't trained and familiar with the product. > > Overall I love Genesys cloud and it's been a good experience over the past few years. It's extremely powerful and flexible. Even more so than many of its competitors. ----- ### "Unified Platform" — 4.0/5 > **Harinder** | *April 17, 2025* | Insurance Software | Recommendation rating: 8.0/10 > > **Pros**: It provides a unified platform for managing customer interactions across various channels such as voice, chat, SMS, and more. > > **Cons**: The mobile version is not seamless as the desktop version. Some functions are harder to access and manage on mobile devices. > > My overall experience has been good so far. It focuses on delivering exceptional customer service to all the clients. ----- ### "Good software for a call center in collection recovering service for automotive" — 4.0/5 > **Marc** | *July 14, 2026* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: Able to have multiple phone tasks at the same time able to to record the call when needed addons option integration in a third software (Salesforces, PEGA...) and Web app platform solution Dashboard with mutlple data in live Campaign calling with specific lists integration of whatsapp chat for specifi campaign > > **Cons**: Some call bugs could happen Missing some features like: post call note during the call The Bluetooth headset connection is not reliable > > I used Genesys for a collection debt recovering service in automotive industry This software is a great compromise foa call center and value of money. The admin profil profile offer a wide range of addons and option, and the user profile can be personalised. lot of main data that can track, changing phone numbers for calling or sending message. ----- ### "Powerful Cloud Contact Center with Great Features" — 4.0/5 > **Piyusha** | *August 4, 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Genesys Cloud CX offers a comprehensive set of contact center features in one platform. The call management, live chat, email, and omnichannel capabilities work well together, making it easier to manage customer interactions. The interface is intuitive, security features are strong, and the reporting and analytics provide valuable insights for improving customer service. > > **Cons**: The platform has a learning curve because of its wide range of features. Some advanced configuration options can be complex, and occasional system updates or minor bugs may require troubleshooting. Pricing may also be higher than some alternatives for smaller businesses. > > Overall, my experience with Genesys Cloud CX has been positive. It provides reliable call handling, chat, and email management in a single cloud-based platform. The system is stable, secure, and scalable, making it suitable for customer service teams of different sizes. While it takes some time to learn all of its advanced features, the functionality, reliability, and reporting capabilities make it a valuable solution for managing customer interactions. ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.ca/software/21409/genesys-cloud?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/21409/genesys-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data