--- description: Learn more about Genesys Cloud CX pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Genesys Cloud CX Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Genesys Cloud CX](/software/21409/genesys-cloud) # Genesys Cloud CX Canonical: https://www.capterra.ca/software/21409/genesys-cloud Page: 1 / 12\ Next: [Next page](https://www.capterra.ca/software/21409/genesys-cloud?page=2) > Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels. > > Verdict: Rated **4.3/5** by 262 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Genesys Cloud CX? Companies of all sizes looking for an easy, all-in-one cloud contact center solution. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 262 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Genesys - **Location**: Daly City, US - **Founded**: 1990 ## Commercial Context - **Starting Price**: US$75.00 - **Pricing model**: Per User - **Pricing Details**: Cloud 1: $75USD per user, per month (annual payment available) Cloud 2: $110USD per user, per month (annual payment available) Cloud 3: $140USD per user, per month (annual payment available) For enterprise-level planning, please contact Genesys for more information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Argentina, Australia, Belgium, Bolivia, Brazil, Cambodia, Canada, Chile, Colombia, Costa Rica, Cuba, Czechia, Denmark, Dominican Republic, Ecuador, El Salvador, Falkland Islands, Finland, France, French Guiana and 36 more ## Features - @mentions - Agent Interface - Auto-Dialer - Automated Routing - CES Survey Structure - CSAT Survey Structure - Call Logging - Call Monitoring - Call Recording Software - Call Reporting - Call Transcription - Campaign Management Software - Chat/Messaging - Chatbot Software - Commenting/Notes - Communication Management - Customer Experience Management - Customer History - Customizable Forms - Employee Coaching Tools - Employee Scheduling Software - Feedback Management - For Call Centers - Full Text Search - Inbox Management - Intraday Management - KPI Monitoring - Knowledge Base Management - Labor Forecasting - List Management - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multiple Scoring Models - NPS Survey Structure - Power Dialer - Predictive Dialer Software - Process/Workflow Automation - Productivity Analysis - Quality Management Software - Real-time Consumer-facing Chat - Recording - SMS Messaging - Speech Recognition Software - Survey/Poll Management - Surveys & Feedback - Transcripts/Chat History - VoIP Software - Voice Mail ... and 75 more features ## Integrations (17 total) - Brightmetrics CCaaS Analytics - Epic - Google Workspace - Jenkins - Latitude by Genesys - Microsoft Azure - Microsoft Entra ID - OneLogin - Oracle Service - Ping Identity - Pivotal Tracker - Salesforce Service Cloud - ServiceNow - UserVoice - Verint Workforce Management ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software) - [IVR Software](https://www.capterra.ca/directory/30231/ivr/software) - [Customer Satisfaction Software](https://www.capterra.ca/directory/30541/customer-satisfaction/software) - [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software) - [Customer Engagement Software](https://www.capterra.ca/directory/30906/customer-engagement/software) ## Alternatives 1. [Ringover](https://www.capterra.ca/software/169627/ringover) — 4.7/5 (866 reviews) 2. [Convoso](https://www.capterra.ca/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews) 3. [DialedIn CCaaS](https://www.capterra.ca/software/29589/callcenternow) — 4.8/5 (318 reviews) 4. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1760 reviews) 5. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4077 reviews) ## Reviews ### "Not a bad product but support is lacking" — 4.0/5 > **Dennis** | *January 15, 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: It's relatively easy to provision the system once Genesys sets it up. You can have a basic system up and running pretty quick. This is especially true if you use the voice service or a service that is easy to integrate. > > **Cons**: Genesys support lacks in almost all aspects. It is frustrating and difficult to get answers at times. > > I have been working with Genesys software since 2008 when it was Interactive Intelligence. Overall, the product is great and easy to use but as noted before the support is where I found them lacking. ----- ### "Genesys Cloud experience" — 5.0/5 > **Mohammed Hareez** | *February 14, 2025* | Financial Services Software | Recommendation rating: 10.0/10 > > **Pros**: we use Genesys cloud to interact with customers via calls and emails and its so far the best > > **Cons**: Sometimes it takes some extra time to load files from customers > > I would definitely recommend genesys cloud to everyone ----- ### "Unified Platform" — 4.0/5 > **Harinder** | *April 17, 2025* | Insurance Software | Recommendation rating: 8.0/10 > > **Pros**: It provides a unified platform for managing customer interactions across various channels such as voice, chat, SMS, and more. > > **Cons**: The mobile version is not seamless as the desktop version. Some functions are harder to access and manage on mobile devices. > > My overall experience has been good so far. It focuses on delivering exceptional customer service to all the clients. ----- ### "Genesys Cloud provides agility and continuously improves." — 5.0/5 > **Glen** | *August 6, 2024* | Dairy | Recommendation rating: 10.0/10 > > **Pros**: Genesys Cloud provides a live platform where we can take immediate action in a fast-paced environment, which is something we haven't had the ability to do in the previous telephony system we had. And the insights that it provides is invaluable. > > **Cons**: Some metrics can be hard to find, however this space is constantly improving. Also we found calling people internally (both users having Genesys Cloud), means we are not able to retain a recording. > > We love Genesys Cloud and it's constantly improving. ----- ### "Genesys CRM CX Makes the difference" — 5.0/5 > **Alejandra** | *January 21, 2025* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: Fast and easy to implement. Lots of functionality and great APIs to integrate with almost anything. > > **Cons**: Pricing is high. You must do a Business Case to evaluate ROI and TCO. > > Timeline of the project si half the usual timeline from other vendors. Easy to use and intuitive for users. The payback, once implemented, as a multi-channel tool is awesome. ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.ca/software/21409/genesys-cloud?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/21409/genesys-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data