--- description: Learn more about Kenect pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Kenect Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Payment Processing Software](/directory/30232/payment-processing/software) > [Kenect](/software/212906/kenect) # Kenect Canonical: https://www.capterra.ca/software/212906/kenect Page: 1 / 5\ Next: [Next page](https://www.capterra.ca/software/212906/kenect?page=2) > Your customers want to text you. Double your leads, generate online reviews, instantly video chat, and capture payments--all via text. > > Verdict: Rated **4.6/5** by 93 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Kenect? Kenect is the perfect solution for businesses of any size looking to improve customer communication through texting and video chat while also generating online review and web leads. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 93 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kenect ## Commercial Context - **Starting Price**: US$1.00 - **Pricing model**: Per User - **Pricing Details**: Get a Quote: https://go.kenect.com/get-quote/ - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - ACH Payment Processing - Autoresponders - Billing & Invoicing - CRM Software - Campaign Management Software - Chat/Messaging - Complaint Monitoring - Customizable Branding - Dashboard Software - Debit/Credit Card Processing - Feedback Management - In-Person Payments - Interaction Tracking - Lead Distribution - Lead Qualification - Mobile Access - Mobile Payments - Multi-Channel Communication - Multiple Payment Options - Negative Feedback Management - PCI Compliance Software - Payment Fraud Prevention - Payment Gateway Integration - Personalization Software - Proactive Chat - Real-time Consumer-facing Chat - Reporting/Analytics - Response Management - Review Monitoring - Review Notification - Review Request - SMS Messaging - Social Sharing - Template Management - Text Analysis Software - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing ## Integrations (3 total) - 8am LawPay - Clio - Tripleseat ## Support Options - Phone Support ## Category - [Payment Processing Software](https://www.capterra.ca/directory/30232/payment-processing/software) ## Related Categories - [Payment Processing Software](https://www.capterra.ca/directory/30232/payment-processing/software) - [Customer Satisfaction Software](https://www.capterra.ca/directory/30541/customer-satisfaction/software) - [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software) - [Reputation Management Software](https://www.capterra.ca/directory/30750/reputation-management/software) - [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software) ## Alternatives 1. [Weave](https://www.capterra.ca/software/141842/weave) — 4.3/5 (668 reviews) 2. [WhatsApp](https://www.capterra.ca/software/180345/whatsapp) — 4.7/5 (16296 reviews) 3. [Viber](https://www.capterra.ca/software/180348/viber) — 4.4/5 (4058 reviews) 4. [Text Request](https://www.capterra.ca/software/167015/text-request) — 4.6/5 (1193 reviews) 5. [Telegram](https://www.capterra.ca/software/180347/telegram) — 4.7/5 (6406 reviews) ## Reviews ### "Our go-to text messaging service\!" — 5.0/5 > **Joyce** | *August 6, 2025* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: Our law firm uses Clio. While Clio has a text feature, Clio texts do not show under the Communications tab. This is inconvenient because we like to see all forms of communication in one tab. Kenect solves this problem. Other features in Kenect - the templates, the requests for review, and requests for payment - make operations smooth and fast as well. Kenect also has a readily available, easy to access support team. > > **Cons**: We were initially having issues with Kenect automatically creating contacts in Clio, which would result in duplicate contacts. However, once this was addressed to the Kenect team, they quickly disabled the feature and now we do not have to worry about duplicate users. > > Kenect is very user friendly, easy to use, and integrates seamlessly with our Cloud management software. It has especially made a large difference in generating reviews from our clients as they are more likely to answer via text. ----- ### "Lack of Transparency and 'Renewing Contract'- Don't use Kenect\!" — 1.0/5 > **Laurie** | *February 27, 2026* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: We chose to partner with Kenect after a positive experience at a trade show in Las Vegas approximately three years ago. Over that time, the software and app have served our needs well. The on-boarding process was easy and their customer service team is nice while you are signing up.... Not so much when you decide to cancel their service after 3 years of being a customer. > > **Cons**: Kenect Team, We chose to partner with Kenect after a positive experience at a trade show in Las Vegas approximately three years ago. Over that time, the software and app have served our needs well. Recently, however, we identified another solution that better fits our evolving business needs. On February 25, 2026, I contacted customer service to request cancellation of our membership. I was told there would be no issue canceling and that someone would follow up with me to handle the offboarding process. After waiting two days without communication, I followed up again on February 27, 2026. After being on hold for 15 minutes, I was informed that we are under contract and cannot cancel until November due to an automatic annual renewal clause. I was told that I had signed an agreement stating that the service would renew each year unless canceled within a narrow window around the original signup date in November, three years ago. I have thoroughly reviewed our account page and searched our email records but have been unable to locate a copy of this contract or any renewal notifications. I have also formally requested a copy of the signed agreement and have yet to receive a response or documentation. It is extremely disappointing to learn that despite our proactive outreach and clear intent to cancel, we are being told we will continue to be billed through November for a contract signed three to four years ago — one that has not been provided upon request. This is particularly frustrating given that a prior representative indicated canceling would not be an issue and even discussed removing the website widget, which has since been taken down. We are no longer using the service, yet we are being told billing will continue. As someone with a background in hospitality and customer service, I value transparency and long-term client relationships. After three years as a loyal customer, I had hoped for a more solution-oriented and professional resolution. Instead, this experience has been disheartening. I respectfully request the following: A copy of the signed contract referenced by your team. Clarification of the renewal terms and any notification policies. Reconsideration of the cancellation request given the circumstances and prior communication from your support team. I look forward to your prompt response and hope we can resolve this matter professionally and amicably. Sincerely, Laurie Davidson-Smith > > I value transparency/long-term client relationships- Kenect did not provide transparency at the time of signing up with their 'renewal clause' that locks their customers 'into' paying for their services long after they wish to cancel. This is a huge disappointment and can no longer recommend their services. ----- ### "Texting customers made easy with Kenect" — 5.0/5 > **John** | *December 27, 2024* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: The thing I like most about Kenect is the ability to mass text our customer base > > **Cons**: What I do not like about Kenect is the fact that you cannot mass text images > > Kenect did not integrate with our DMS, however we were able to export our customer data, which Kenect was able to import for us. We have been able to text our customers regarding service appointments, parts order status, and sales promotions, along with sending out surveys. It has reduced the amount of time spent making and receiving calls ----- ### "Modern & Professional Messaging and Review Platform" — 4.0/5 > **Lane** | *July 29, 2024* | Legal Services | Recommendation rating: 7.0/10 > > **Pros**: Kenect fills the gap for our business and allows us to communicate with clients and prospective clients via today's most common communication platform. The added feature of review/reputation management provides our firm with the tools to timely and efficiently request reviews. > > **Cons**: Customer support, at times, can be inconsistent in response time. Having said this, I have never had an issue go unresolved. ----- ### "Extremely pricey for what it is and very hard to get out of the contract" — 1.0/5 > **Sarah** | *May 1, 2024* | Law Practice | Recommendation rating: 0.0/10 > > **Pros**: it allows texting from our main line - other than that there is nothing else. > > **Cons**: The price point is insane - I am paying $4k a year when I could be paying $60 a month for the same service. They also require a year contract and you have to cancel at least thirty days prior to renewal or they will not let you cancel for another year. > > Terrible. Poor customer service and communication. I would not recommend this company. There are plenty of other companies that are less expensive and do more. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.ca/software/212906/kenect?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/212906/kenect) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data