17 years helping Canadian businesses
choose better software
Arketa
What Is Arketa?
The better wellness business platform built for the modern, hybrid world, and our goal is to increase access to wellness and help studios grow beyond classes. Arketa simplifies payment processing, class management, CRM, and our flexibility enables individual studios to scale into larger enterprises successfully, and our comprehensive product suite enables partners to expand their business with new revenue streams like livestream classes, a video library, yoga retreat or merch shop.
Who Uses Arketa?
Fitness & wellness businesses
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Reviews of Arketa
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Arketa is the best solution for our business
Comments: Our experience has been nothing but stellar. We switched from a different studio management software and everything has been so much easier to run since switching.
Pros:
The ability to let the customer choose the price they pay for each service.
Cons:
The backend is still being updated but it will soon be much more user-friendly I'm sure! And it's still great in the meantime.
Alternatives Considered:
STUDIO Y3's experience with Arketa
Comments: My overall experience with Arketa has been nothing but amazing, and I would choose this platform over and over again. The customer service and general support that I have received and continue to receive could not be more efficient and to the point. Also, the overall functionality of the platform is amazing. It is efficient and easy to grasp and get an understanding of. I would recommend Arketa to absolutely anyone in the fitness industry. Arketa was also recommended to me, so I know that I'm not the only one extremely pleased with Arketa's services.
Pros:
I love how straightforward and to the point all the functions are, most of all from the backend. Additionally, I could not be more pleased with the customer service.
Cons:
I think what frustrates me from time to time is that I need to go out of Arketa and onto stripe to see my net income.
Still a lot to learn because there's so many great features! :)
Comments: Overall I am happy with it and just want more support with using the system as best as possible.
Pros:
I like the appearance and cleanness of the site. I also like the chat option for questions. I am still learning communities but am hoping to utilize them more as I learn about them.
Cons:
There seem to be a lot of glitches here and there. I wish that there were more weekly courses or videos to learn. I believe there was when I signed up but I learn by seeing and doing and not reading the articles so I feel like I'm always asking questions.
Really bad experience
Comments:
It has be the most frustrating experience since I start my own company.
I really don't believe in those 5 stars reviews. You shouldn't either.
Pros:
Arketa was recommended to me by my website designer and I went with it. I didnt know much about the website.
Cons:
I must to say, it is one of the few times in my whole life that I took the time off my schedule to write th review about product I use> Arketa. Small business owner, started my company in January BUT in field of fitness since 2004 and used many different platforms. Since the beginning a had problems with this software: not loading successfully, updates are slow, bad integration. They don't have any intake forms that can be used immediately, which means you have to enter them manually and, in addition, you can not sent them separately to the customer. It is a pain BUT, I think the biggest problem that I had is customer service!! It took me week or in some cases two weeks to fix one problem! or to find out about intake forms I needed for my client, or I needed a contract to have sent it to me. At this moment, It has been a week now and I am waiting to my request of contract ! They still have not sent one to me. They keep sending me: "Thank you for my patience" email, and I dont have patiance for them. There are no available phone numbers, no direct email to customer services unless you buy the premium package. really? being value customer in oversaturated market with software is not enough?
My Amazing Experience with Arketa
Comments: My overall experience with Arketa has been exceptional. The software continually impresses with its frequent release of new features, keeping it at the forefront of technology. Whenever I have feature requests, the team is always so encouraging making me feel as though my business is important to them and that I am heard. I also appreciate the kind and responsive support team, who are always quick to assist with any issues. They are all so friendly!
Pros:
I love Arketa for its continuous innovation, with a steady stream of new features that help keep my business relevant. Their support team is incredibly kind and responsive, always ready to help with any issues. Additionally, Arketa offers impressive growth capabilities, allowing me to use the software to scale based on the needs of my business.
Cons:
I have no cons really, so I guess what I like least about Arketa is that while its frequent feature updates are generally beneficial, they can sometimes require a bit of adjustment and learning to fully integrate them into my workflow. However, this is a minor inconvenience compared to the overall value and innovation the software provides. As someone who is not tech savvy, they have so many FAQs and articles that assist me in understanding new features.
