--- description: Learn more about Cloud 9 Ortho pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Cloud 9 Ortho Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Dental Software](/directory/20027/dental/software) > [Cloud 9 Ortho](/software/212426/cloud-9-ortho) # Cloud 9 Ortho Canonical: https://www.capterra.ca/software/212426/cloud-9-ortho Page: 1 / 3\ Next: [Next page](https://www.capterra.ca/software/212426/cloud-9-ortho?page=2) > Browser-based practice management for orthodontics, pediatric dentistry, and DSOs. > > Verdict: Rated **4.6/5** by 46 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Cloud 9 Ortho? Private orthodontic practices, private pediatric dentistry practices, multi-specialty practices, dental service organizations (DSOs), and orthodontic service organizations (OSOs). ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 46 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Planet DDS - **Location**: Newport Beach, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$500.00 - **Pricing model**: Other - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, Puerto Rico, US Virgin Islands, United States ## Features - Appointment Management - Charting - Client Management - Confirmations/Reminders - Imaging and X-rays - Patient Records Management ## Integrations (7 total) - Birdeye - EasyRx - Global Payments Integrated - Legwork - Podium - Rhinogram - Worldpay for Enterprise ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Dental Software](https://www.capterra.ca/directory/20027/dental/software) ## Alternatives 1. [Curve Dental](https://www.capterra.ca/software/98688/curve-dental-hero) — 4.4/5 (285 reviews) 2. [ABELDent](https://www.capterra.ca/software/60250/abeldent) — 4.7/5 (112 reviews) 3. [CareStack](https://www.capterra.ca/software/176206/carestack) — 4.8/5 (188 reviews) 4. [Adit](https://www.capterra.ca/software/208534/adit) — 4.7/5 (264 reviews) 5. [BestoSys](https://www.capterra.ca/software/144398/bestosys) — 4.8/5 (293 reviews) ## Reviews ### "On Cloud 9" — 5.0/5 > **Julie** | *October 23, 2024* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Cloud 9 is very user friendly and integrates with several other systems. It is simple to use and very intuitive. > > **Cons**: I wish it would automatically save things and give me an option to delete later. > > C9's customer service is always helpful, and I love chat feature\! ----- ### "Cloud9 Ortho" — 5.0/5 > **Susan** | *October 23, 2024* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: The help support online. The staff is very knowledgeable > > **Cons**: Hard to get through to them on the phone ----- ### "DO NOT RECOMMEND" — 1.0/5 > **Debbie** | *September 10, 2025* | Medical Practice | Recommendation rating: 0.0/10 > > **Pros**: Ease of being on the schedule and navigating wherever you need to go. Ortho side of Cloud 9 is so so... > > **Cons**: Lack of support. LITTLE to NO trained staff on the Pedo part of the software. Months and months to hear back and usually we have to be the ones following up. They are not able to fix issues within their own program. > > The office was sold this program, given positive feedback and reviews only to be dismissed and dumped when they have not been able to fix their own software issues. The sales pitch that was given has not been what we have received. Little to no support or trained staff to help. They continue to put your requests off leaving accounts incorrect for months and months. This has created upset patients regarding their accounts. Management will not even call when requested. DO NOT RECOMMEND\! Their offer is to buy another program from them to replace Pedo Cloud 9. An investment was already spent on this program, buying another is not an option. ----- ### "Love Cloud9, But Not Planet DDS" — 4.0/5 > **Gary** | *October 23, 2024* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: Since it is exclusively an orthodontic software, it understands patient flow better than most softwares in my field. It is fairly easy to navigate and intuitive. I appreciate the "one-stop shop" of it meaning it has integrated imaging, email, text, document storage, etc. that prevents having to have multiple softwares to perform the abovementioned activities. A solid software without the glitches. > > **Cons**: I don't like the add on costs for new features that have been added since I became a Cloud9 customer. I understand raising your costs, but the "extra's" I use in the software (and pay extra for) should just be in the software, period. Also, since it has come under the Planet DDS umbrella, it has been nearly impossible to speak with a human about billing issues. It is easy to zap my money out each month, but when I need customer support, I need a human. And I need them in a timely manner to respond back. My bookkeeper never got a callback or response from our last billing question in July. > > Love the software and appeciate that Planet DDS probably was able to infuse some more capital into Cloud9 to make it better. But since Planet DDS took over, it is hard to get support with Cloud9 or Planet DDS. ----- ### "On Cloud9 with Cloud9" — 5.0/5 > **Krista** | *October 23, 2024* | Medical Practice | Recommendation rating: 9.0/10 > > **Pros**: Cloud 9 is user friendly software, and the staff is amazing from setup and beyond\! I love that in our ever technical society, they are a personal company always listening to and adapting to your needs\! > > **Cons**: Sometimes the reports you want can be a little difficult to get, but I am always able to get the help I need either though the online portal or with a live chat > > Overall, I have had a good experience with Cloud 9. My office switched from OrthoTrac to Cloud 9 in 2019, and we are chugging along happily\! ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.ca/software/212426/cloud-9-ortho?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/212426/cloud-9-ortho) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data