---
description: Learn more about Desk360 pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
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title: Desk360 Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [Desk360](/software/212006/desk360)

# Desk360

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> A cloud-based omnichannel customer support platform with 360-degree customer view.
> 
> Verdict: Rated **4.7/5** by 14 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Desk360?

An omnichannel customer support tool that enables to manage all customer requests on one page and can be integrated into 10 different channels.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 14 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support Software | 4.9/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Desk360
- **Founded**: 2018

## Commercial Context

- **Starting Price**: US$14.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Target Audience**: 2–10
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Turkish
- **Available Countries**: Türkiye

## Features

- Alerts/Escalation
- Autoresponders
- Chat/Messaging
- Complaint Monitoring
- Content Management System (CMS) Software
- Customer Database
- Customer Segmentation
- Customizable Branding
- Dashboard Software
- Email Management Software
- Feedback Management
- Interaction Tracking
- Issue Tracking Software
- Knowledge Base Management
- Macros/Templated Responses
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Data Collection
- Negative Feedback Management
- Offline Form
- Personalization Software
- Proactive Chat
- Queue Management
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Text Analysis Software
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management Software

## Category

- [Customer Communications Management Software](https://www.capterra.ca/directory/31002/customer-communications-management/software)

## Related Categories

- [Customer Communications Management Software](https://www.capterra.ca/directory/31002/customer-communications-management/software)
- [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software)
- [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software)
- [Customer Satisfaction Software](https://www.capterra.ca/directory/30541/customer-satisfaction/software)
- [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software)

## Alternatives

1. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [Tidio](https://www.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews)
5. [CXone Mpower](https://www.capterra.ca/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)

## Reviews

### "It really helps me to check and follow all the report tickets in an efficient way." — 5.0/5

> **Bahar** | *January 3, 2022* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: I love that you can create quick answers for the most common and frequently asked questions so that you don't have to write same answers to the same questions all the time. That way, you save time, and Desk360 allows you to keep those quick answers in different languages for a specific question. Therefore, if you are operating in different countries and languages simultaneously, it is perfect for you.
> 
> **Cons**: I wish once a user that has already created a report ticket creates a new report ticket again, those two tickets were looking related to each other in the system. Therefore, I would just know if it's user's first time asking something or not, etc.
> 
> I can optimize the time that I spend on solving problems that users face, and also, thanks to Desk360, we as the Customer Support team can provide some critical data to our Product team about our users' pain points.

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### "The Best Companion for your Company" — 5.0/5

> **Kaan** | *February 18, 2021* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Flexible Support
Easy to contact with the team.
Easy to customize the control panels upon company needs.
Best features for a customer support team needs.
They're ready to develop any new feature you need.
> 
> **Cons**: The first days of the integration there were some features missing but the team at Desk360 worked really hard to deploy the features we need before releasing our app with their SDK and finished all of them. We really can't find to mention anything they could improve. We could say the first time when we started to test the system, the features we need were missing but thanks to their fast provided solutions we didn't have to postpone our release date.
> 
> Desk360  helped us achieve the easiest and fastest solution to manage our customer tickets in just one panel which are coming from many platforms such as Facebook, Instagram, email, twitter or through our mobile apps. Their integrated SDK is fast, reliable and also very user friendly for our customers to be able to start their tickets whenever they need help. Comparing with the previous companies we worked so far, it’s very clear to say that the help and support of the Desk360 team is the best. They’re always ready to listen to us for any feedback. They have the fastest development team who are coming with a release upon a requested feature. Kudos to Desktop360 team for their ambitious approach for any need.

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### "Desk360 can make things easier" — 4.0/5

> **Verified Reviewer** | *July 1, 2021* | Internet | Recommendation rating: 7.0/10
> 
> **Pros**: useful, functional, simple, and plain It has many features.
> 
> **Cons**: price, extra features for free, should be developed in the future.
> 
> I liked desk360. SaaS is useful and functional. All digital channels together with desk360. The dashboard is very important for social media management tools. Desk360 is simple. Reporting is good. I think it might be a good choice.

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### "Super easy and fast customer success team\!" — 5.0/5

> **Verified Reviewer** | *February 21, 2021* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: It is absolutely easy to use and install. We have used other services similar to Desk360 before. But none of them were this easy and fast.
> 
> **Cons**: There could be more different features. It is obvious that it is an application that is still under development, and in our opinion much more different features can be added.

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### "Thanks to Desk360 Team\!" — 5.0/5

> **Eray** | *January 6, 2021* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to integrate
Cost effective
Easy to use
All of our communication channels in one platform\!
> 
> **Cons**: A negative comment btw: We get hundreds of calls from our customers and it would be nice if they turn into tickets as well.
> 
> Desk360 makes things easier while managing our relationships with the customers. As of now, our support team spend less time. We are faster and more effective than before. Thanks to Desk360\!

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## Links

- [View on Capterra](https://www.capterra.ca/software/212006/desk360)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/212006/Desk360/> |
| en-AE | <https://www.capterra.ae/software/212006/desk360> |
| en-AU | <https://www.capterra.com.au/software/212006/desk360> |
| en-CA | <https://www.capterra.ca/software/212006/desk360> |
| en-GB | <https://www.capterra.co.uk/software/212006/desk360> |
| en-IE | <https://www.capterra.ie/software/212006/desk360> |
| en-IL | <https://www.capterra.co.il/software/212006/desk360> |
| en-IN | <https://www.capterra.in/software/212006/desk360> |
| en-NZ | <https://www.capterra.co.nz/software/212006/desk360> |
| en-SG | <https://www.capterra.com.sg/software/212006/desk360> |
| en-ZA | <https://www.capterra.co.za/software/212006/desk360> |

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