---
description: Learn more about NICE Workforce Management pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
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title: NICE Workforce Management Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Workforce Management Software](/directory/30210/workforce-management/software) > [NICE Workforce Management](/software/211852/nice-workforce-management)

# NICE Workforce Management

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> NICE WFM Suite allows contact centers to plan, hire, forecast, schedule, manage, and automate the critical management of their people.
> 
> Verdict: Rated **4.9/5** by 7 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses NICE Workforce Management?

Digital Channel Management

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 7 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support Software | 4.3/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.9/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: NICE Workforce Management

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Brazilian Portuguese, Chinese, Dutch, English, French, German, Italian, Japanese, Russian, Spanish, Traditional Chinese
- **Available Countries**: Australia, Austria, Belarus, Belgium, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China, India, Indonesia, Ireland, Israel, Italy, Japan, Mexico, Monaco, Netherlands and 10 more

## Features

- Agent Interface
- Automated Scheduling
- Budgeting/Forecasting
- Employee Management
- Reporting/Analytics
- Self Service Portal
- Skills Tracking
- Time Off Management
- Timesheet Management
- Workforce Management Software

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)

## Category

- [Workforce Management Software](https://www.capterra.ca/directory/30210/workforce-management/software)

## Related Categories

- [Workforce Management Software](https://www.capterra.ca/directory/30210/workforce-management/software)
- [Contact Center Software](https://www.capterra.ca/directory/32035/contact-center/software)

## Alternatives

1. [Connecteam](https://www.capterra.ca/software/153140/connecteam) — 4.6/5 (5058 reviews)
2. [Clockify](https://www.capterra.ca/software/169607/clockify) — 4.8/5 (9235 reviews)
3. [Flex Plus](https://www.capterra.ca/software/1070245/Flex-Plus) — 4.8/5 (45 reviews)
4. [Paylocity](https://www.capterra.ca/software/86714/webpay) — 4.3/5 (1822 reviews)
5. [Calabrio ONE](https://www.capterra.ca/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews)

## Reviews

### "NICE Workforce Management - One of the best in the Market" — 4.0/5

> **Verified Reviewer** | *April 11, 2022* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: Time tracking, setting up dependencies on task and overall workflow management. All of it is amazing.
> 
> **Cons**: Sometimes when we setup dependencies on other task, it doesn't work as expected. It might be a bug which may have got rectified later.
> 
> Overall experience has been. It's an end to end workforce management tool and it's giving good competition to Microsoft Dynamics 365

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### "Excellent for staffing management." — 5.0/5

> **Alex** | *June 21, 2023* | Consumer Services | Recommendation rating: 8.0/10
> 
> **Pros**: I love the feature where i can see the entire project activity in real time. Agents on available, ACW, hold, transferring, break, lunch etc. It is a full view for a manager and helpful tool to identify trend.
> 
> **Cons**: The option to request vacation and change breaks and lunches from agents side it doesn't work sometimes and it is an issue. Worst case , for those who are working remotely.
> 
> i can say it is a great tool, has a lot of information that can be useful in our daily duties and our industries. This tool have been more that helpful it is a benefit to have a complete software to manage, monitor and also to coach our agents in our organization.

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### "How nice it is to use NICE daily.." — 5.0/5

> **Khim Cate** | *November 11, 2023* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: I like the real time capabilities like when editing an exemption for a specific time stamp, seeing an employee status real time is great as well since you can monitor their activities.
> 
> **Cons**: None, everything is good so far and can be easily updated. All information needed can be extracted and validated.
> 
> Overall, NICE is really nice and easy to use. It is organized and effective. The notifications of schedule changes, the easy and simple steps of requesting a time stamp correction, how you can extract the data as needed, and real time management option are all great\!

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### "Monitorea el personal con Nice" — 5.0/5

> **Katalina** | *June 15, 2023* | Computer & Network Security | Recommendation rating: 10.0/10
> 
> **Pros**: Esta herramienta ayuda a que los Workforce monitoreen el trabajo de los agentes de call center de una manera mas rapida y obtima.
> 
> **Cons**: es algo complejo de implementar, puesto que cuenta con fallas de compativilidad segun el explorador que se utilice.

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### "Workforce" — 5.0/5

> **Ernesto** | *November 27, 2022* | Financial Services Software | Recommendation rating: 10.0/10
> 
> **Pros**: It makes our scheduling task easier and smooth sailing.
> 
> **Cons**: None so far, if there will be will keep you posted

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## Links

- [View on Capterra](https://www.capterra.ca/software/211852/nice-workforce-management)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/211852/NICE-Workforce-Management/> |
| en-AE | <https://www.capterra.ae/software/211852/nice-workforce-management> |
| en-AU | <https://www.capterra.com.au/software/211852/nice-workforce-management> |
| en-CA | <https://www.capterra.ca/software/211852/nice-workforce-management> |
| en-GB | <https://www.capterra.co.uk/software/211852/nice-workforce-management> |
| en-IE | <https://www.capterra.ie/software/211852/nice-workforce-management> |
| en-IL | <https://www.capterra.co.il/software/211852/nice-workforce-management> |
| en-IN | <https://www.capterra.in/software/211852/nice-workforce-management> |
| en-NZ | <https://www.capterra.co.nz/software/211852/nice-workforce-management> |
| en-SG | <https://www.capterra.com.sg/software/211852/nice-workforce-management> |
| en-ZA | <https://www.capterra.co.za/software/211852/nice-workforce-management> |

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