Who Uses Social Intents?

Live Chat for companies, groups, and schools that already use Microsoft Teams or Slack. Live chat with your website visitors from the communications tools you already use.

What Is Social Intents?

Live Chat for Microsoft Teams and Slack enables you to chat with website visitors right from Microsoft Teams, Slack, or our web dashboard.

Offer customer service and sales support right from Teams and Slack without the need for another messaging tool.

Social Intents Details

Social Intents

https://www.socialintents.com

Founded 2014

Social Intents Software - Microsoft Teams Chat
Social Intents Software - Slack Live Chat
Social Intents Software - Live Chat for Business
Social Intents Software - For Teams and Slack
Social Intents video
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Social Intents Software - Microsoft Teams Chat - thumbnail
Social Intents Software - Slack Live Chat - thumbnail
Social Intents Software - Live Chat for Business - thumbnail
Social Intents Software - For Teams and Slack - thumbnail

Social Intents pricing overview

See pricing plans

Social Intents does not have a free version but does offer a free trial. Social Intents paid version starts at US$39.00/month.


Starting Price

US$39.00/month See pricing details

Free Version

No

Free Trial

Social Intents deployment and support

Support

  • FAQs/Forum
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)

Training Software

  • Documentation
  • Videos

Social Intents Features

  • API
  • Activity Tracking
  • Alerts / Escalation
  • Appointment Management
  • Auto-Responders
  • Calendar Management
  • Call Center Management
  • Call Routing
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop
  • Email Management Software
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Inbox Management
  • Knowledge Base Management
  • Live Chat Software
  • Multi-Channel Communication
  • Multiple User Accounts
  • Performance Management
  • Performance Metrics
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Rules-Based Workflow
  • SMS Messaging
  • Self Service Portal
  • Single Sign On Software
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Virtual Assistant
  • Voice Mail
  • Workflow Management Software

View full list of Customer Service Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Automated Routing
  • CRM Software
  • Call Center Management
  • Chat/Messaging
  • Client Portal
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Email Management Software
  • Email Templates
  • Feedback Management
  • Help Desk Management
  • IT Asset Management Software
  • Interaction Tracking
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat Software
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring Software
  • Performance Metrics
  • Prioritization
  • Real Time Notifications
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integrations
  • Ticket Management
  • Workflow Configuration
  • Workflow Management Software

View full list of Help Desk Software

  • @mentions
  • API
  • Activity Dashboard
  • Activity Tracking
  • Auto-Responders
  • CRM Software
  • Calendar Management
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Contact Management Software
  • Content Management System (CMS) Software
  • Customer History
  • Customizable Branding
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • File Management
  • File Sharing Software
  • File Transfer
  • Geotargeting
  • Interaction Tracking
  • Live Chat Software
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Offline Form
  • Proactive Chat
  • Progress Tracking
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Sharing Software
  • Search/Filter
  • Single Sign On Software
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Conferencing Software
  • Website Visitor Tracking
  • Workflow Management Software

View full list of Live Chat Software

Social Intents Alternatives

More Social Intents alternatives

Social Intents Reviews

Read all reviews

Overall rating

5/5

Average score

Ease of Use 5
Customer Service Software 5
Features 4.6
Value for Money 4.8

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Write a Review!
Joshua S.
Front-end Web Developer
Education Management, 1,001-5,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020-10-14

"Social Intents powered our COVID-19 Success Story"

Comments: While no technology implementation is going to be without speedbumps, Social Intents has been extremely responsive with their support.

Pros: Our college was given less than a week's notice that we needed to close our campuses due to the COVID-19 Pandemic. Our 20,000 students would no longer be able to come to come in person to meet with their student services and financial aid representatives, and we did not have sufficient alternative infrastructure in place to continue to serve those students online. We reached out to Social Intents and they worked with us to implement a live chat feature on our website in a matter of days. The technology is so plain and easy to learn, that within a week, we had more than 110 staff trained and answering hundreds of student's questions every day. While many colleges around the country were failing to be there for their students, we were able to maintain service continuity in a way that prevented students from falling through the cracks.

Cons: The built-in analytics are somewhat limited.

  • Reviewer Source 
  • Reviewed on 2020-10-14
James H.
Director
Marketing & Advertising, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020-10-28

"Perfect solution, easy to integrate and best online support I've ever had!"

Comments: I have nothing but very positive things to say about his company. Online documentation for their product is more than complete and with their fast and friendly online chat, its the best support I've had in a very long time!

Pros: It was incredibly easy to, not just install, to customize with a great API and documentation. A solution that covers basic to completely custom.

Cons: We are yet to find anything missing or anything that doesn't meet our high standards.

  • Reviewer Source 
  • Reviewed on 2020-10-28
Baylor M.
Front Desk Assistant
Education Management, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 2020-10-14

"Great support"

Pros: I really appreciated the quick customer support that Social Intents offered. Whenever I had a small issue or bug, I received assistance ASAP!

Cons: There were some bugs in the LiveChat functionality, but the support team kept me updated about fixing it.

  • Reviewer Source 
  • Reviewed on 2020-10-14
Kenny D.
Call Center Manger
Government Relations, 1,001-5,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020-10-15

"Great Collaboration"

Comments: Excellent and would use them again on all programs. James is quick to support our needs and collaborate with our team to provide the best product possible.

Pros: We have made changes to help support our business needs. Easy to use and implement. Enhancements are frequent and consistent.

Cons: Was not initially able to support our volume. This was corrected quickly.

  • Reviewer Source 
  • Reviewed on 2020-10-15
Russell L.
Web Developer
Education Management, 1,001-5,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2020-10-15

"DC's use of Social Intent"

Comments: We have been able to use Social Intent to put on lots of virtual events that have enabled us to be able to reach out to our customers in the Covid-19 epidemic.

Pros: Rapid setup and ease of deployment. It uses Microsoft Teams which we already used so staff were able to hit the ground running.

Cons: Could have a few more facilities out of the box.

  • Reviewer Source 
  • Reviewed on 2020-10-15