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HaloPSA
What Is HaloPSA?
HaloPSA is a single, all-inclusive solution, designed for MSPs and service providers. HaloPSA gives you the power to manage your entire company with powerful out-of-the-box functionality. The platform offers features such as time-tracking and billing, advanced reporting, asset management, remote access, seamless integrations, automation, project management and CRM. Tailored to your requirements with an intuitive UI, you can remedy your client issues with an unlimited PSA solution.
Who Uses HaloPSA?
Ideally suited to Managed Service Providers looking to for a modern PSA solution.
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Reviews of HaloPSA
Modern PSA for IT Providers and more
Pros:
Helpdesk setup, ticket automations, the way billing can be handled and setup, reporting, where do i stop. The product is extremely customisable which allows the product to grow and scale as you do.
Cons:
It can get complicated, some UI elements arent everywhere, multiple ways to do the same thing.
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Easily the Best PSA We've Used
Comments: Overall, I have absolutely no complaints with HaloPSA. From our first interaction, the company has been professional and extremely responsive. The product implementation was painless, and support while learning the software has been near immediate. Now that it's in place, our clients have nothing but good things to say about their experience with the software. Ticket submittal and tracking, documentation, a custom service catalog, and countless other benefits have allowed us to provide them with a streamlined professional experience.
Pros:
Halo stands out as the most customizable and easy to implement software we've tried. Once the initial learning curve was passed, we've come to realize we can do almost anything we need to from within this software. (So much so that we've been able to save some money and eliminate other products from our stack.) Our clients love the user portal. It's incredibly easy to use and presents a professional, well thought out experience. And, once again, the customizable nature of the software lets us structure it to our practices and procedures instead of forcing us into their methodologies.
Cons:
While overall easy to use; there is a bit of a learning curve as to where everything is located within the software. The customizable nature of Halo lends itself to a complicated interface, but the developers have done a wonderful job in making it as intuitive as possible.
Your Service Desk Ticketing Partner
Comments: The best ticketing application I have used to date. I spend more time in HaloPSA than I do in my own home.
Pros:
Ease of customisation, functionality and diverse range of uses. HaloPSA should be used by any serious MSP.
Cons:
Some minor annoyances exist, however these purely depend on each individuals workflow and are all easily adjustable.
Best Platform
Comments: Halo has been very easy to use for our team, keep our staff and clients updated in real time.
Pros:
The ticketing system shows all updates and sends reminders if you have something pending.
Cons:
There were not many professional looking quote templates, but we were able to go in and easily customize some to our liking.
Quite flexible compared to competition…
Comments: Generally speaking, it's relatively easy to learn and our whole team was running pretty smoothly after just a day or two of really using it consistently.
Pros:
The flexibility allowed us to operate closer to our original workflow whereas no other in this space did. We have a dispatcher that schedules appointments for the techs rather than techs just grabbing tickets from the queue, which no other platform we tested was conducive to doing.
Cons:
It can be quite confusing, especially the user configuration of the ticket views and some other settings.
