---
description: Learn more about SimpleHelp pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SimpleHelp Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Remote Support Software](/directory/30928/remote-support/software) > [SimpleHelp](/software/209027/simplehelp)

# SimpleHelp

Canonical: https://www.capterra.ca/software/209027/simplehelp

> Comprehensive remote support solution for your business or organization.
> 
> Verdict: Rated **4.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses SimpleHelp?

All customers are in need of a single solution to provide Remote Control, Remote Support, Remote Access, Remote Work and Lab Access.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 3 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support Software | 4.5/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 3.7/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: NetX Information Systems

## Commercial Context

- **Starting Price**: US$450.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Concurrent Remote Control Session License.
- **Target Audience**: Self Employed, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Argentina, Australia, Bolivia, Brazil, Canada, Chile, Colombia, Ecuador, Falkland Islands, France, French Guiana, Germany, Guyana, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Paraguay and 10 more

## Features

- Access Controls/Permissions
- Chat/Messaging
- Collaboration Tools
- Diagnostic Tools
- File Sharing Software
- File Transfer
- Live Chat Software
- Meeting Management
- Mobile Access
- Multiple Monitor Access
- Real-Time Chat
- Real-Time Monitoring
- Remote Access/Control
- Remote Support Software
- Reporting/Analytics
- Screen Recording Software
- Screen Sharing Software
- Session Recording
- Softphone Software
- Task Management Software
- Troubleshooting
- Unattended Access
- Video Chat

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Phone Support

## Category

- [Remote Support Software](https://www.capterra.ca/directory/30928/remote-support/software)

## Related Categories

- [Remote Support Software](https://www.capterra.ca/directory/30928/remote-support/software)
- [Remote Work Software](https://www.capterra.ca/directory/31855/remote-work/software)
- [Remote Desktop Software](https://www.capterra.ca/directory/31955/remote-desktop/software)

## Alternatives

1. [Deel](https://www.capterra.ca/software/205015/deel) — 4.8/5 (4265 reviews)
2. [Zoom Workplace](https://www.capterra.ca/software/144037/zoom-video-conferencing) — 4.6/5 (14528 reviews)
3. [Google Drive](https://www.capterra.ca/software/161425/drive) — 4.8/5 (28430 reviews)
4. [Slack](https://www.capterra.ca/software/135003/slack) — 4.7/5 (24046 reviews)
5. [Clockify](https://www.capterra.ca/software/169607/clockify) — 4.8/5 (9235 reviews)

## Reviews

### "SimpleHelp Review: A Comprehensive Analysis of a Powerful Support Tool" — 4.0/5

> **Lautaro** | *May 5, 2023* | Computer & Network Security | Recommendation rating: 8.0/10
> 
> **Pros**: Simplehelp is a tool that has potential to be a great asset for support teams. Its simplicity and ease of use make it accessible for both technicians and customers. The intuitive interface makes it easy for technicians to navigate through the software and find the necessary information to provide the best support possible.in my opinionOne of the biggest strengths of Simplehelp is its ticket management system, which is very effective in keeping track of customer issues and requests. The ability to assign tickets to specific technicians ensures that every issue is addressed in a timely manner, and the detailed ticket history provides valuable insight into customer interactions.
> 
> **Cons**: there are some areas in which Simplehelp could improve. The reporting and analytics tools are somewhat limited, and the lack of customization options may be a drawback for some organizations. Additionally, the user interface could use some updates to make it more visually appealing and modern.
> 
> Overall, Simplehelp is a solid choice for companies seeking a straightforward and easy-to-use support tool. With some updates and improvements to the reporting and customization features, it has the potential to be an even more powerful asset for support teams.

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### "Just what we needed in remote support software." — 5.0/5

> **Darin** | *January 7, 2023* | Higher Education Software | Recommendation rating: 9.0/10
> 
> **Pros**: Was able to find a way to deploy this to all machines in our environment somewhat easily, easy to find the users in the system to connect to them, it makes the user accept us first before seeing their screen, it shows a picture of us too, and we only had to pay for 3 simultaneous connection licenses to be used on hundreds of VMs and users.
> 
> **Cons**: The only thing that might be annoying is the update process, but it's not that bad, I've seen worse, and you don't have to update it very often.
> 
> Love it, nothing else we tried could compare to this product.

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### "As name suggests a Simple Remote support tool" — 3.0/5

> **Guy** | *August 30, 2023* | Information Technology & Services | Recommendation rating: 6.0/10
> 
> **Pros**: A lightweight endpoint that can be installed on workstations to login for remote support for end-users. A cheaper alternative to it's bigger cousins like Teamviewer etc
> 
> **Cons**: Doing Administrative tasks like creating a custom installer for a client can be tricky, and you will need to make sure you've documented how you achieved it as there's a learning curve next time you need to do it.Toolkit option could be documented better on how to get best use out of it.
> 
> It does what it sets out to achieve. Allow remote support to workstations for those looking for more budget friendly alternatives.

## Links

- [View on Capterra](https://www.capterra.ca/software/209027/simplehelp)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/209027/SimpleHelp/> |
| en-AE | <https://www.capterra.ae/software/209027/simplehelp> |
| en-AU | <https://www.capterra.com.au/software/209027/simplehelp> |
| en-CA | <https://www.capterra.ca/software/209027/simplehelp> |
| en-GB | <https://www.capterra.co.uk/software/209027/simplehelp> |
| en-IE | <https://www.capterra.ie/software/209027/simplehelp> |
| en-IL | <https://www.capterra.co.il/software/209027/simplehelp> |
| en-IN | <https://www.capterra.in/software/209027/simplehelp> |
| en-NZ | <https://www.capterra.co.nz/software/209027/simplehelp> |
| en-SG | <https://www.capterra.com.sg/software/209027/simplehelp> |
| en-ZA | <https://www.capterra.co.za/software/209027/simplehelp> |

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