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What Is Zoom Phone?

Built on Zoom's easy, reliable, and secure platform, Zooms full-featured cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).

Who Uses Zoom Phone?

Zoom Phone is for businesses of all sizes, ranging from small businesses to global enterprises.

Zoom Phone Software - 1
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Reviews of Zoom Phone

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.2
Features
4.4
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Noxolo
Noxolo
Tutor in South Africa
Verified LinkedIn User
Accounting Software, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Zoom Calls Simplifies Conference and Educational Calls.

5.0 9 months ago

Pros:

Zoom facilitates the seamless presentation of myself on the platform, particularly during interviews. Accessing the platform via the mobile app is expeditious, requiring less than a minute. Additionally, I appreciate receiving daily notifications regarding meeting schedules, alleviating the need for manual note-taking or reminders on my phone.

Cons:

I dislike the fact that most meetings under a free version only last for 40 minutes. I wish they could make them last for an hour at most. I am also not very fond of the fact that one needs to have a constant internet connection.

Esther
Head Operations and Sales in US
Financial Services Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Cloud PBX Solution of this Era

5.0 8 months ago

Pros:

Zoom Phone gives me the ability to conduct video conferencing through my iPhone device.

Cons:

It suits all my needs and there is no hectic aspect that it portrays.

Shanta
CEO in US
Real Estate, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Complete Train Wreck

1.0 11 months ago

Comments: We were double billed at the beginning and when we requested the second account be closed, it was set to cancelation pending and never changed or refunded. When we attempted call tickets they were never answered. When I called, I would hold from 30-45 minutes each call and several times my call was dropped once answered and I would have to start the process over again. The customer service reps were not fluent in English and read standard responses from a notebook, none of which actually addressed our issues. There was no way to escalate and when we finally received follow ups they still did not address the issues or answer the questions.

Pros:

We were pleased to be given the option of using a phone app instead of standard desk phones given the nature of our business.

Cons:

The setup process was confusing, call routing and other functions very unclear and hard to set up, customer service completely non-existent.

Abegail
Risk Analyst in Philippines
Consumer Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Zoom Everyday

5.0 9 months ago

Comments: Zoom Slay for conference meeting. No doubt!

Pros:

You can easily access Zoom the most. It was cute that they have blurd background option.

Cons:

Not all application can integrate with them.

jomar
Sales Representative in Philippines
Retail, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Zoom for School

5.0 8 months ago

Pros:

I am a working student and it was very convenient for me to use this Zoom.

Cons:

Sometimes I got disconnected when I have poor connection.

Maria
Teacher assistant in US
Education Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Meeting the people

4.0 7 months ago

Comments: During Covid we used zoom for meetings and classes. It was an easy safe way to keep up with what was going on in the company

Pros:

It makes it easy for me to access meetings no matyer where I am. Keeps thjngs private.

Cons:

Occasionally we have glitches they are usually resolved easily

Carter
Cost reduction consultant in US
Financial Services Software, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Recently switched and in love!

5.0 7 months ago

Pros:

My corporate head office just onboarded ZOOM Phones and I could NOT be happier. The reliability of our previous system left much to be desired. We have had 100% improvement in communication since switching! Thank you ZOOM!

Cons:

I have absolutely no complaints but they force me to write in this box 🤍

Devin
AP Manager in US
Oil & Energy, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Zoom phone

4.0 4 months ago

Pros:

Zoom is great to use to keep in touch with co-workers.

Cons:

Zoom phone is not very good on website it seems.

Swaibu
AWS Solution Architecture in Tanzania
Architecture & Planning, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Zoom Phone

5.0 7 months ago

Pros:

I like Zoom when we can meet some people for education

Cons:

Make me to connect with my friends anywhere in the world

Jackson
Jackson
Patient care consultant in South Africa
Verified LinkedIn User
Hospital & Health Care, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Zoom in

4.0 2 years ago

Comments: So far am happy with the software as it enables interaction between me and management even when am at home overall rate out of 10 I would say 9 just that there is nothing 100%

Pros:

Zoom has high quality video and audio call which enables conversions or video conferences without interruptions.The function to add or remove people during calls is also a plus on the app. The software also meet all the 3 Es Effective, Efficient and Economical. The price is very cheap and you do not get pop ups during calls

Cons:

None so far as most of the disadvantages are minor and does not really affect my day to day use of the software

Matshepo
Sales Executive in South Africa
Automotive, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Great For When your Laptop or Desktop Isn't Available

5.0 2 years ago

Comments: It's perfect for business interactions. You can sell remotely without the customer physically visiting the dealership. You can also attend a meeting in the comfort of your home.

Pros:

The Zoom platform is available to everyone. It has multiple features that connect you with a larger audience, irrespective of your financial status. It offers free and paid services. Zoom becomes more beneficial to you as your career advances. Using Zoom Phone, you can talk with people on your mobile while away from your computer or laptop. It provides you with the same features as a desktop computer. With its user-friendly interface, remote work has become easier. The team can use collaboration tools, such as screen-sharing and whiteboarding, even on non-working days to increase sales.

Cons:

I have experienced some delays with the software loading, and sometimes it doesn't always recognize my headset. Fixing that would be a major plus for me.

Rafael
Technical Manager in Mexico
Computer Hardware, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Zoom for phone is a good appliaction for IOS and Android

4.0 4 years ago

Comments: I use any tioome that a need to stay away of my work place, like a car or some other place, it helps me alot to stay present in the sesión with security and easy use.

Pros:

The easy to stay in virtual sesion in your smartphone, no matter the place, as administrator you have a lot of features to control your sesión.

Cons:

Some of web and pc versión are not available in zoom app, i hope in the future this new features be available.

Eliel
Office Manager in US
Law Practice, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

The best in the market

5.0 2 years ago

Pros:

Excellent service. Quality of the calls is great, verified numbers with proper caller ID so your calls are not rejected due to a weird caller ID such as "Spam Risk" or "Unknown". Dedicated account manager.

Cons:

No cons, everything I have to say about Zoom phone is positive. Especially switching out of another company such as Ring Central that are huge but with poor customer service.

AKURO
Translator in Ghana
Translation & Localization, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Samakuse on zoom

5.0 11 months ago

Comments: A good overall experience with Zoom Phone

Pros:

It is easy to use with a great interface and has a low price compared to others.

Cons:

It needs a broader coverage to many parts of the world and a much better support services.

Karthick
Team Lead in India
Staffing & Recruiting, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Zoom Review / Feedback

5.0 2 years ago

Comments: Conducting presentations and recording important sessions so that it can be used anytime moving forward for training purpose

Pros:

User friendly, easy to collaborate with team members, easy to set up meetings

Cons:

some times you wont be able to see which number you called, Need to logout and relogin again to see recent dialed number

James
Music teacher in UK
Education Management, Self Employed
Used the Software for: 1-5 months
Reviewer Source

A great way of communicationg securely

4.0 last year

Comments: Generally good and i would recommend their service

Pros:

Great quality sound and easy to use and to setup meetings.

Cons:

I wasnt very sure about the user interface i felt like it could be improved

Emily
Speech and Language Therapist in UK
Health, Wellness & Fitness, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Effective and easy to use

5.0 last year

Pros:

Easy to use, with it being clear how to make a phone call and change volume. Additionally, I like how you can download the app, meaning I can have easy access to zoom on my phone and when I am on the go.

Cons:

Sometimes there can be connection issues, this is however very rare.

Verified Reviewer
Verified LinkedIn User
Telecommunications, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

UCaaS solution that can outdo larger players in the market

5.0 2 years ago

Comments: I really like Zoom Phone + Zoom Meeting so far. Part of our org still uses a different provider due to contract ties but i am evaluating moving whole org to Zoom in the next fiscal year.

Pros:

I've used almost all leading UCaaS vendors, and what i like about zoom is its ability to monitor a line without needing for an active live call.

Cons:

It's fairly new to the market and i have not experienced any issues. I will go back to review if i experience any.

Kyle
Technical Support Analyst in US
Information Technology & Services, 5,001–10,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Just another VOIP

4.0 2 years ago

Pros:

I loved that by already having the tiered level of zoom licenses for our users here at our business, it made sense to also include and use the phone service. I will say the integration and seamless transitions from desktop to handheld phone are pretty handy ( no pun intended.)

Cons:

Sometimes it seems like I am at the liberty of my Mobile Carrier.

Shobhana
Teacher in India
E-Learning, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Zoom phone's application and it's best features

4.0 3 years ago

Comments: My overall experience with zoom phone goes on the positive side. I like it, though it needs bit improvement I can adjust till then. It helps a lot to work smoothly. Thank you.

Pros:

I like the video calling feature, with that I can connect to my clients and colleagues easily and smoothly. Most of the time it alerts me about the meeting and other day by day plan.

Cons:

On the other hand I would vote down the alert or notification feature. It not always accurate and unfortunately it not stable. It could be improved.

Verified Reviewer
Verified LinkedIn User
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Zoom phone is perfect to replace expensive VOIP systems.

5.0 4 years ago

Comments: I know Zoom Meetings got popular during the pandemic, but, honestly, this is an even more essential remote-work service. We LOVE it.

Pros:

We signed up for Zoom Phone in January 2020. We don't get cell service in our office, didn't want employees to have to use cells, but also didn't want an expensive VOIP system. For $15/month/user, it's a computer-usable phone line. Just plug a headset into the computer and it's good to go. It also is PERFECT for switching between remote and office work. Just login on your home computer and you can receive calls to the same line as when in the office. Coworkers can transfer calls (warm or cold) to your line from anywhere.

Cons:

It's pretty buggy still, and they need to work on some of their user interface and features. The contact list is particularly bad.

Arturo
Arturo
Multitasking in Mexico
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Zoom's simplicity in your pocket

4.0 3 years ago

Comments: My overall experience has been quite satisfactory, as with the new versions of the app that keep coming, Zoom for mobile continues to be faster and has the simplicity of starting an online meeting at any time with your phone that you always have with you, is a lifesaver.

Pros:

All the functions offered by Zoom, are extracted and put in the app for Google Play and App Store, the great advantages that can be seen is that you can make meetings from the comfort of your smartphone, this is an alternative because by far and in my opinion will be better version on the computer, but this app what it does is that you can get out of a hurry for any emergency you have, you can enter without problems to your online meeting and have the same functions that you have on the pc.

Cons:

The mobile version, at the beginning since I started using it, was a bit slow and had several things to improve, since I was seeing it in an early stage to have the version it has today. Once this was fixed, Zoom now has an excellent mobile app, as I find it faster and easier to use for any user who wants to make a quick meeting and share it practically at any time with the use of their smartphone.

Verified Reviewer
Verified LinkedIn User
Automotive, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Best Video Conferencing app.

5.0 4 years ago

Comments: My experience with Zoom Phone is Very good. I can attend the important meeting while I am not in the office or on vacation.

Pros:

Zoom mobile is the best application when it comes to virtual meetings, as a Design Engineer I have to constantly communicate with my other team member, seniors, and also with the customer to understand a concept or to explain it to them by sharing real-time screen. With the help of the zoom mobile application I can attend any meeting online from anywhere I just need My mobile Phone and Internet Connectivity. Zoom is very reliable it does not take many resources in a mobile phone and it can Run in the background and it also runs smoothly even in slow-speed connectivity when other peers' comparison software’s stuck or lag. Another great feature of zoom is security. For every new meeting topic, you can create a different meeting ID and it can also be protected with a unique password. Also, the host has more control over the ongoing meeting.

Cons:

While sharing a screen you or your mate can annotate on-screen this feature I use a lot and I like the most. Also, we can view other peers' computer screens on a mobile phone makes it more exciting.

Jen
Customer Engagement and Success Manager in US
E-Learning, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Reliable and Consisent

5.0 3 years ago

Pros:

I love that I would receive calls directly to my mobile phone; in the case of a voicemail, I would receive an email with both a transcription AND a clear recording.

Cons:

I wish that I could receive some sort of notification for SMS messages to my Zoom phone, but it did not seem to be an option anywhere.

Alphin
Senior Recruiter in India
Staffing & Recruiting, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Zoom Phone

5.0 2 years ago

Comments: The overall experience is too good.

Pros:

The Zoom phone application is User Friendly, we can use in mobiles & Laptop also. we do have option for chatting as well. we can able to create groups for chatting. will able to sent important note to the partners. we will able to send documents in any type of format.

Cons:

we are not able to do chat and voice call simultaneously.