--- description: Learn more about Zoom Phone pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoom Phone Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Call Tracking Software](/directory/30901/call-tracking/software) > [Zoom Phone](/software/208535/zoom-phone) # Zoom Phone Canonical: https://www.capterra.ca/software/208535/zoom-phone Page: 1 / 11\ Next: [Next page](https://www.capterra.ca/software/208535/zoom-phone?page=2) > Built on Zoom's platform, Zoom's full-featured cloud phone consolidates business communication and collaboration into a single system. > > Verdict: Rated **4.5/5** by 246 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zoom Phone? Zoom Phone is for businesses of all sizes, ranging from small businesses to global enterprises. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 246 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoom - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$10.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Zoom Phone is available from $10/user/month. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Alerts/Notifications - Automated Attendant - Automated Routing - Automatic Call Distribution - Call Center Management - Call Logging - Call Monitoring - Call Recording Software - Call Routing - Call Screening - Call Transfer - Computer Telephony Integration - Conferencing - Contact Management Software - IVR - Mobile Access - PBX - Queue Management - Recording - SIP Trunking - VoIP Software - Voice Mail ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Tracking Software](https://www.capterra.ca/directory/30901/call-tracking/software) ## Related Categories - [Call Tracking Software](https://www.capterra.ca/directory/30901/call-tracking/software) - [Telephony Software](https://www.capterra.ca/directory/30084/telephony/software) - [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software) - [Auto Dialer Software](https://www.capterra.ca/directory/30999/auto-dialer/software) - [Contact Center Software](https://www.capterra.ca/directory/32035/contact-center/software) ## Alternatives 1. [Microsoft Teams](https://www.capterra.ca/software/168668/microsoft-teams) — 4.5/5 (11166 reviews) 2. [Zoom Workplace](https://www.capterra.ca/software/144037/zoom-video-conferencing) — 4.6/5 (14689 reviews) 3. [Google Meet](https://www.capterra.ca/software/176572/google-hangouts) — 4.5/5 (12178 reviews) 4. [GoTo Connect](https://www.capterra.ca/software/163604/GoTo-Connect) — 4.5/5 (671 reviews) 5. [CloudTalk](https://www.capterra.ca/software/182004/cloudtalk) — 4.4/5 (271 reviews) ## Reviews ### "Reliable and Easy-to-Manage Business Phone System" — 5.0/5 > **Nigel** | *September 17, 2026* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: Zoom Phone has been a reliable and user-friendly business phone solution. The integration with the broader Zoom platform makes it easy to manage calls, voicemail, messaging, and meetings from a single interface. Call quality is consistently strong, and features such as call queues, auto attendants, call recording, and voicemail transcription help improve efficiency in a busy customer service environment. The administrative tools are straightforward, making it easy to manage users and phone settings across teams. > > **Cons**: While the platform is easy to use overall, some advanced administrative settings can require additional training to fully understand. Reporting and analytics are functional but could offer more customization and detailed insights. At times, navigating between phone, chat, and meeting settings can be slightly confusing for new users. > > My overall experience with Zoom Phone has been very positive. It provides a reliable cloud-based telephony solution that supports both internal collaboration and customer communications. The system has been easy to adopt, requires minimal maintenance, and scales well as organizational needs change. The integration with other Zoom products creates a seamless communication experience, helping improve productivity while maintaining a professional standard of customer service. ----- ### "Zoom Phone is great" — 5.0/5 > **Taylor** | *January 20, 2025* | Apparel & Fashion | Recommendation rating: 8.0/10 > > **Pros**: that it is able to be used with other zoom systems > > **Cons**: that there is a 40min time limit on calls > > it has been quit positive. its very easy to connect and use ----- ### "Zoom Phone - Reliable user friendly cloud based phone system" — 4.0/5 > **Kristl** | *February 8, 2026* | Insurance Software | Recommendation rating: 7.0/10 > > **Pros**: Intuitive interface that blends seamlessly with existing Zoom video conferencing. Reliable and easy setup. Great call quality. > > **Cons**: Zoom Phone is missing faxing capabilities. Occasionally, experience dropped calls and poor audio quality. Slow to non-existent follow-ups from support. > > Overall, I had a very positive experience with Zoom Phone. Zoom Phone is a reliable, user-friendly cloud-based phone system. ----- ### "Great tool for an all in one software\!" — 5.0/5 > **Brendon** | *November 25, 2025* | Investment Management Software | Recommendation rating: 8.0/10 > > **Pros**: The ability to use the SMS Feature for the company is great. Easily send messages to contacts when asking sensitive information. > > **Cons**: the inability to change settings using the app, you have to go to the online web version to make changes. ----- ### "Solid cloud phone but needs polish" — 4.0/5 > **Verified Reviewer** | *September 3, 2026* | Capital Markets | Recommendation rating: 8.0/10 > > **Pros**: Super easy to set up and integrates perfectly with Zoom Meetings – everything's in one app. Call quality is generally clear, and I love the voicemail transcription and call recording features. The mobile app works great too, so I can take work calls anywhere. Admin dashboard is simple to manage users and numbers, and the pricing is competitive for what you get. > > **Cons**: The call quality can get spotty when internet is unstable, and there's no fallback to cellular, which is frustrating during important calls. International calling rates are expensive, and SMS is limited compared to competitors. Also, basic features like call parking and busy lamp fields aren't as smooth as traditional phone systems, which annoys power users. ----- Page: 1 / 11\ Next: [Next page](https://www.capterra.ca/software/208535/zoom-phone?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/208535/zoom-phone) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | ----- ## Structured Data