---
description: Learn more about Zoom Phone pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zoom Phone Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Call Tracking Software](/directory/30901/call-tracking/software) > [Zoom Phone](/software/208535/zoom-phone)

# Zoom Phone

Canonical: https://www.capterra.ca/software/208535/zoom-phone

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> Built on Zoom's platform, Zoom's full-featured cloud phone consolidates business communication and collaboration into a single system.
> 
> Verdict: Rated **4.5/5** by 243 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Zoom Phone?

Zoom Phone is for businesses of all sizes, ranging from small businesses to global enterprises.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 243 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support Software | 4.2/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Zoom Video Communications
- **Founded**: 2011

## Commercial Context

- **Starting Price**: US$10.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Zoom Phone is available from $10/user/month.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Alerts/Notifications
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording Software
- Call Routing
- Call Screening
- Call Transfer
- Computer Telephony Integration
- Conferencing
- Contact Management Software
- IVR
- Mobile Access
- PBX
- Queue Management
- Recording
- SIP Trunking
- VoIP Software
- Voice Mail

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Tracking Software](https://www.capterra.ca/directory/30901/call-tracking/software)

## Related Categories

- [Call Tracking Software](https://www.capterra.ca/directory/30901/call-tracking/software)
- [Telephony Software](https://www.capterra.ca/directory/30084/telephony/software)
- [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software)
- [Auto Dialer Software](https://www.capterra.ca/directory/30999/auto-dialer/software)
- [Contact Center Software](https://www.capterra.ca/directory/32035/contact-center/software)

## Alternatives

1. [Zoom Workplace](https://www.capterra.ca/software/144037/zoom-video-conferencing) — 4.6/5 (14526 reviews)
2. [Microsoft Teams](https://www.capterra.ca/software/168668/microsoft-teams) — 4.5/5 (10940 reviews)
3. [Google Meet](https://www.capterra.ca/software/176572/google-hangouts) — 4.5/5 (12079 reviews)
4. [GoTo Connect](https://www.capterra.ca/software/163604/goto-connect) — 4.5/5 (668 reviews)
5. [Webex Suite](https://www.capterra.ca/software/733/webex) — 4.4/5 (7396 reviews)

## Reviews

### "Zoom Phone is great" — 5.0/5

> **Taylor** | *January 20, 2025* | Apparel & Fashion | Recommendation rating: 8.0/10
> 
> **Pros**: that it is able to be used with other zoom systems
> 
> **Cons**: that there is a 40min time limit on calls
> 
> it has been quit positive. its very easy to connect and use

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### "Zoom Phone - Reliable user friendly cloud based phone system" — 4.0/5

> **Kristl** | *February 8, 2026* | Insurance Software | Recommendation rating: 7.0/10
> 
> **Pros**: Intuitive interface that blends seamlessly with existing Zoom video conferencing. Reliable and easy setup. Great call quality.
> 
> **Cons**: Zoom Phone is missing faxing capabilities. Occasionally, experience dropped calls and poor audio quality. Slow to non-existent follow-ups from support.
> 
> Overall, I had a very positive experience with Zoom Phone. Zoom Phone is a reliable, user-friendly cloud-based phone system.

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### "Zoom phone review" — 5.0/5

> **Sam** | *April 11, 2025* | Warehousing | Recommendation rating: 8.0/10
> 
> **Pros**: Zoom phone is user-friendly, stable, clear service, and a robust platform for all communication within our company.
> 
> **Cons**: Not much really. I only wish more companies used Zoom phone more.
> 
> Excellent experience. Zoom phone has been a great addition to our company to increase communications with both outside and inside contacts.

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### "Select Zoom if you want customer complaints" — 1.0/5

> **James** | *March 30, 2025* | Hospital & Health Care | Recommendation rating: 0.0/10
> 
> **Pros**: Queues unusable so everything else mute. Like having a car without wheels.
> 
> **Cons**: Queue member availabilty does not correlate to user's presence. IE user is OFFLINE yet call sits in Queue because they are Available for queue. It is utter nonsense
> 
> Poor. Wasted almost week in total hours with countless zoom staff to discuss this BUG with noone able to explain the design rationale, nor propose anything but training my staff to Opt in and Out of queues manually.

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### "Zoom Phone Review" — 5.0/5

> **Whitney** | *January 5, 2026* | Banking | Recommendation rating: 9.0/10
> 
> **Pros**: Zoom Phone makes it very easy to check your voicemails by adding them to a queue in the Zoom Workplace app. It also adds the transcription for you by sending you an email with the voicemail and the transcription. That's very nice for catching phone numbers and things of that nature. Meetings are very easy to schedule and log into them when others are using Zoom. It was easy to learn the system. I like being able to change my availability and out-of-office status with the app in the background options.
> 
> **Cons**: With the voicemail I can clear them out in the app, but it won't clear them out from my desktop phone automatically. This could just be the type of phone we have hooked to our Zoom workplace system.
> 
> I really enjoy using Zoom Phone. Again, it's easy to use and learn how to use it. The product has worked very well since installing. It's great for a business to use with it's employees.

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## Links

- [View on Capterra](https://www.capterra.ca/software/208535/zoom-phone)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/208535/zoom-phone> |
| de-AT | <https://www.capterra.at/software/208535/zoom-phone> |
| de-CH | <https://www.capterra.ch/software/208535/zoom-phone> |
| en | <https://www.capterra.com/p/208535/Zoom-Phone/> |
| en-AE | <https://www.capterra.ae/software/208535/zoom-phone> |
| en-AU | <https://www.capterra.com.au/software/208535/zoom-phone> |
| en-CA | <https://www.capterra.ca/software/208535/zoom-phone> |
| en-GB | <https://www.capterra.co.uk/software/208535/zoom-phone> |
| en-IE | <https://www.capterra.ie/software/208535/zoom-phone> |
| en-IL | <https://www.capterra.co.il/software/208535/zoom-phone> |
| en-IN | <https://www.capterra.in/software/208535/zoom-phone> |
| en-NZ | <https://www.capterra.co.nz/software/208535/zoom-phone> |
| en-SG | <https://www.capterra.com.sg/software/208535/zoom-phone> |
| en-ZA | <https://www.capterra.co.za/software/208535/zoom-phone> |
| fr | <https://www.capterra.fr/software/208535/zoom-phone> |
| fr-BE | <https://fr.capterra.be/software/208535/zoom-phone> |
| fr-CA | <https://fr.capterra.ca/software/208535/zoom-phone> |
| fr-LU | <https://www.capterra.lu/software/208535/zoom-phone> |
| ja | <https://www.capterra.jp/software/208535/zoom-phone> |

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