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RMS Cloud
What Is RMS Cloud?
RMS is a top-rated reservation management system that offers centralized, easy-to-use software for campgrounds, RV parks, and marinas. Some of the key features include a built-in channel manager, dynamic pricing tools, an online booking engine, and revenue management capabilities. With over 35 years of experience in hospitality technology, RMS has helped over 6,000 properties across the globe achieve increased revenue and operational efficiencies.
Who Uses RMS Cloud?
Small to Large-sized campgrounds, National Parks, RV parks, RV resorts, and marinas.
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Reviews of RMS Cloud
Alternatives Considered:
One of the Best Reservation softwares!
Comments: This has been easy to use and easy to navigate. The support team is literally a click away and has helped get everything set up and switched over from our old system.
Pros:
I love how easy it is to navigate and that there are several different ways to make a reservation, as well as look up a reservation.
Cons:
When you sign up for the beta version of the dashboard, it does not allow you to change the location. It stays stuck on somewhere in Florida, which is frustrating when you try to tell the weather to a guest.
RMS Response
3 years ago
Hi Elizabeth, thank you for sharing this glowing review of RMS! We're thrilled to hear that you're enjoying the software and finding it easy to navigate. With the beta dashboards, if you click the pencil icon in the top left, that will let you change the weather location. Let us know if this isn't working for you and the team will investigate. -Hayley
Alternatives Considered:
great features, cumbersome to use, set up is a nightmare
Comments: As far as managing straight forward reservations, it does the job for us. I can see the potential of numerous features, but it's mostly wasted in our small mom and pop company. If we wouldn't lose our customer history and it wasn't such a pain to migrate our database, I'd find something that is easier for me to use.
Pros:
The triggered correspondence and ability to send SMS to our in house guests are great features. Some of the reports are very helpful.
Cons:
It's cumbersome to set up, not intuitive, I find it far more difficult to set up new rates or make changes in set up than our previous 2 reservation systems. I'm not techy, and would not recommend it to anyone unless I know they are tech savvy.
RMS Response
3 years ago
Hi Debbie, thank you for leaving an honest review. We're really pleased to hear that you like the triggered SMS capabilities and find that useful in the running of your holiday park. For setting rates, this help centre article explains all the different rate types in a visually appealing, step-by-step way which might be useful to you: https://helpcentre.rmscloud.com/rate-setup/rates-overview The RMS system is pretty robust and can take some time to get familiar with. We'd love to help you navigate and utilise the features that will benefit your business - please feel free to call us any time or log a service request, and our friendly support team will be happy to help. Alternatively, we have over 100 bite-sized video tutorials on YouTube that show you how to use popular elements of the system: https://www.youtube.com/channel/UCF60pnsOHpe0JPDLPrcRBJg Hope that helps! Hayley
Love RMS product and staff
Pros:
Functionality and ease of use. The automated help topics with visual guides are eptensive and answer most queries but when they dont the service requests or staff at the other end of the phone are so helpful and knowledgeable that I havent had an issue I couldn't resolve (and I had many questions believe me!).
Cons:
Setting new rates confuses me. I don't know whether I need to be in Rate Structure and type, Category, Rate period or Amount (4 seperate areas seems clunky and I don't think I would get as confused if this was an integrated, automatically stepped out process on a simngle page for absolute dummies like me). The address search identified=s international adfresses often before local ones. Not sure if possible but it would be great if the country of operation was prioritised first.
Unable to login
Pros:
When we finally got thru on the phone Tas was more than helpful. On previous occasions we have been made feel like we are stupid.
Cons:
The time taken to find a phone number so we could speak to the help line.
Great Support
Comments: Overall RMS is pretty good because I have learned now on how to use it and find it pretty comprehensive. I then train my staff. I don't call support that often. I find that my staff only want to know what is relevant to their jobs and don't want to take advantage of any of the other functions that could be super helpful. But at least one person in the office knows how to trouble shoot most issues.
Pros:
I find that RMS has a lot of capabilities, but we don't necessarily use all of them. The main thing I find challenging is the Tarriff manager. I seem to have a lot of trouble with connecting with different OTAs. It's not perfect, but I don't know if any of them are. The support desk is very good at helping me troubleshoot problems and most of the time, we find a solution. I do think the system is glitchy though as I often have to refresh my page because it seems to have an unstable interface and doesn't show things on the screen correctly. But one thing I do like is that that you can work from anywhere and I love being able to help guests from home on my own computer.
Cons:
Not enough training- would like options to go to a local workshop or class. Even if there was one in another town, I would really want the option to go there to learn more. There seem to be new features all the time, but no one to show us how they work.
