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What Is RMS Cloud?

RMS offers an innovative, cloud-based property management system for full service, limited service and self service hotels and resorts. Maximize revenue, save time and money, and enhance the guest experience with software tailored to meet your property's unique needs and support your operational goals. We've helped thousands of properties increase bookings, connect with guests and run their hospitality business efficiently and profitably. See how RMS can grow with you and achieve success.

Who Uses RMS Cloud?

Small to Large-sized campgrounds, National Parks, RV parks, RV resorts, and marinas.

RMS Cloud Software - A Modern Property Management System Designed for Campgrounds, RV Parks, and Marinas.
RMS Cloud Software - Customizable Daily Reporting Dashboard
RMS Cloud Software - Guest Portal: Guest access to manage reservations, directly message your staff, make payments, and more.
RMS Cloud Software - Streamline Property Operations with 100+ Channel Integrations

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Reviews of RMS Cloud

Average score

Overall
4.4
Ease of Use
4.2
Customer Service
4.5
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Elizabeth
Elizabeth
Executive Assistant in US
Verified LinkedIn User
Leisure, Travel & Tourism, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

One of the Best Reservation softwares!

5.0 3 years ago

Comments: This has been easy to use and easy to navigate. The support team is literally a click away and has helped get everything set up and switched over from our old system.

Pros:

I love how easy it is to navigate and that there are several different ways to make a reservation, as well as look up a reservation.

Cons:

When you sign up for the beta version of the dashboard, it does not allow you to change the location. It stays stuck on somewhere in Florida, which is frustrating when you try to tell the weather to a guest.

RMS Response

3 years ago

Hi Elizabeth, thank you for sharing this glowing review of RMS! We're thrilled to hear that you're enjoying the software and finding it easy to navigate. With the beta dashboards, if you click the pencil icon in the top left, that will let you change the weather location. Let us know if this isn't working for you and the team will investigate. -Hayley

Sunny
General Manager in Australia
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Excellent product with even better Customer Support.

5.0 2 weeks ago New

Comments: As with any product, each new version has its learning curve but in the case of RMS the learning curve is quite gradual as the product works so well, and if you know what its supposed to do, it just makes sense. And, if you need to, their Support Team is simply amazing!

Pros:

Ease of use, easy to train new staff on. Setup or rates and channel management are much easier vs other systems used previously.

Cons:

Hard to say as I really enjoyed working with the product, all the way back from a server-based version in 2007

Bruce
Manager in Australia
Accounting Software, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

RMS Training or the lack of!

3.0 4 years ago

Comments: New to the business 18 months ago and not soo young! we are looking forward to a break however, our biggest worry is leaving the park with someone because of RMS? - I think that we need a package named RMS Lite "Caravan/Holiday Park friendly) and someone to install and train the trainee face to face.

Pros:

Once you understand it - it can be useful however, it is impossible to recommend that has you afraid of it!!

Cons:

Hard to understand/use and achieve the most out of the programme - lack of one to one training and follow up by the company to support - train and help the users - over the web based training lacks understanding of the trainee - face to face you can see and check for understanding of the trainee. I am sure that more attention is required in this area so that the users can achieve a greater understanding and not be afraid to use the product features ---- please check with other users as I am sure that you will enhance the reputation of your brand and gain far more than loyal users.

RMS Response

4 years ago

Hi Bruce! Thank you for leaving a review, I followed this up with support who let me know they reached out to you and assisted you with your queries. They might have mentioned this, but we'll soon be launching RMS University, a self-paced learning platform that will include a range of modules, from beginner through to advanced. We also have our help centre knowledge base that features articles, visual guides, webinars and videos to help you out with different topics. You can access it here: https://helpcentre.rmscloud.com/ Thanks!

Lan
Owner in Australia
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Great property and channel management web-based app

5.0 3 months ago

Comments: Absolutely stunning app for accommodation providers.

Pros:

Love all the features you guys keep building and upgrading. There are abundant of features that I might not have used or experienced. They design it fit a wide range of properties from caravan park to 5-star resort. [sensitive content hidden] is a great [sensitive content hidden].

Cons:

Nothing should be complained about. They are simply free of faults.

Debbie
Director in New Zealand
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

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great features, cumbersome to use, set up is a nightmare

4.0 3 years ago

Comments: As far as managing straight forward reservations, it does the job for us. I can see the potential of numerous features, but it's mostly wasted in our small mom and pop company. If we wouldn't lose our customer history and it wasn't such a pain to migrate our database, I'd find something that is easier for me to use.

Pros:

The triggered correspondence and ability to send SMS to our in house guests are great features. Some of the reports are very helpful.

Cons:

It's cumbersome to set up, not intuitive, I find it far more difficult to set up new rates or make changes in set up than our previous 2 reservation systems. I'm not techy, and would not recommend it to anyone unless I know they are tech savvy.

RMS Response

3 years ago

Hi Debbie, thank you for leaving an honest review. We're really pleased to hear that you like the triggered SMS capabilities and find that useful in the running of your holiday park. For setting rates, this help centre article explains all the different rate types in a visually appealing, step-by-step way which might be useful to you: https://helpcentre.rmscloud.com/rate-setup/rates-overview The RMS system is pretty robust and can take some time to get familiar with. We'd love to help you navigate and utilise the features that will benefit your business - please feel free to call us any time or log a service request, and our friendly support team will be happy to help. Alternatively, we have over 100 bite-sized video tutorials on YouTube that show you how to use popular elements of the system: https://www.youtube.com/channel/UCF60pnsOHpe0JPDLPrcRBJg Hope that helps! Hayley