---
description: Learn more about OMBEA Insights pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: OMBEA Insights Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Talent Management Software](/directory/10029/talent-management/software) > [OMBEA Insights](/software/206901/ombea-insights)

# OMBEA Insights

Canonical: https://www.capterra.ca/software/206901/ombea-insights

> The XM platform for Continuous Local Improvements.
> 
> Verdict: Rated **3.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses OMBEA Insights?

The XM platform for Continuous Local Improvements. With Ombea, it's the little things like a warm greeting or a quick service that add up to big wins in customer satisfaction.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.5/5** | 2 Reviews |
| Ease of Use | 3.5/5 | Based on overall reviews |
| Customer Support Software | 3.0/5 | Based on overall reviews |
| Value for Money | 3.5/5 | Based on overall reviews |
| Features | 3.5/5 | Based on overall reviews |
| Recommendation percentage | 60% | (6/10 Likelihood to recommend) |

## About the vendor

- **Company**: OMBEA
- **Location**: Warren, Sweden
- **Founded**: 2011

## Commercial Context

- **Starting Price**: US$35.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Pricing starts at $35 / month / touchpoint.
- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile)
- **Supported Languages**: English, French
- **Available Countries**: Argentina, Australia, Bolivia, Brazil, Canada, Chile, Colombia, Ecuador, Falkland Islands, France, French Guiana, Germany, Guyana, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Paraguay and 10 more

## Features

- Activity Dashboard
- Alerts/Notifications
- CES Survey Structure
- CSAT Survey Structure
- Collaboration Tools
- Complaint Monitoring
- Continuous Feedback
- Customer Experience Management
- Customer Segmentation
- Customizable Forms
- Customizable Templates
- Dashboard Software
- Data Visualization Software
- Email Management Software
- Employee Recognition Software
- Engagement Tracking
- Feedback Management
- Goal Management
- Issue Tracking Software
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- NPS Survey Structure
- Negative Feedback Management
- Performance Management
- Process/Workflow Automation
- Pulse Surveys
- Reporting/Analytics
- Self Service Portal
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis Software
- Third-Party Integrations
- Trend Analysis
- Visual Analytics

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Talent Management Software](https://www.capterra.ca/directory/10029/talent-management/software)

## Related Categories

- [Talent Management Software](https://www.capterra.ca/directory/10029/talent-management/software)
- [Customer Satisfaction Software](https://www.capterra.ca/directory/30541/customer-satisfaction/software)
- [360 Degree Feedback Software](https://www.capterra.ca/directory/30666/360-degree-feedback/software)
- [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software)
- [Complaint Management Software](https://www.capterra.ca/directory/30674/complaint-management/software)

## Alternatives

1. [SurveySparrow](https://www.capterra.ca/software/168823/surveysparrow) — 4.4/5 (121 reviews)
2. [Survicate](https://www.capterra.ca/software/132914/survicate) — 4.6/5 (99 reviews)
3. [Sogolytics](https://www.capterra.ca/software/127957/sogosurvey) — 4.7/5 (730 reviews)
4. [XM for Customer Experience](https://www.capterra.ca/software/152924/customer-frontlines) — 4.6/5 (255 reviews)
5. [CXone Mpower](https://www.capterra.ca/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)

## Reviews

### "Simple and efficient way to collect customer feedback" — 5.0/5

> **Zoe** | *July 16, 2020* | Nonprofit Organization Management | Recommendation rating: 10.0/10
> 
> **Pros**: How simple it is to use for both our customers and staff. How results are send in real-time, and how it allows you to analyse what times of the day that we get less positive feedback.
> 
> **Cons**: I think it would be good if it would tell you when the battery is running low remotely.
> 
> Very good so far, it has allowed us to gain an understanding of satisfaction amongst customers who come into the housing office.

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### "Review" — 2.0/5

> **John** | *May 13, 2022* | Retail | Recommendation rating: 1.0/10
> 
> **Pros**: I know a bit more about what customers think about our service
> 
> **Cons**: Their webpages looks great but reporting service was hard to use. I did not get support

## Links

- [View on Capterra](https://www.capterra.ca/software/206901/ombea-insights)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/206901/OMBEA-Insights/> |
| en-AE | <https://www.capterra.ae/software/206901/ombea-insights> |
| en-AU | <https://www.capterra.com.au/software/206901/ombea-insights> |
| en-CA | <https://www.capterra.ca/software/206901/ombea-insights> |
| en-GB | <https://www.capterra.co.uk/software/206901/ombea-insights> |
| en-IE | <https://www.capterra.ie/software/206901/ombea-insights> |
| en-IL | <https://www.capterra.co.il/software/206901/ombea-insights> |
| en-IN | <https://www.capterra.in/software/206901/ombea-insights> |
| en-NZ | <https://www.capterra.co.nz/software/206901/ombea-insights> |
| en-SG | <https://www.capterra.com.sg/software/206901/ombea-insights> |
| en-ZA | <https://www.capterra.co.za/software/206901/ombea-insights> |

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