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What Is TripWorks?

TripWorks is an award-winning booking platform for operators of tours, activities, and attractions, built to maximize conversions and revenue.

TripWorks' modern features include best-in class digital marketing integrations (including Google Analytics 4, CallRail, Google Ads, TikTok, Looker Studio, and much more), digital waivers, gift cards, resource management, abandon carts, fast payouts, Apple Pay/Google Pay, QR codes, point-of-sale, 40+ OTA channels (Viator, GetYourGuide, Expedia & more).

Powerful reporting features provide insights and help forecast demand based on price and day-of-week.

Who Uses TripWorks?

Tour & Activity operators love TripWorks’ automated abandon cart solutions and ease of use. High-volume locations love our efficient, scalable solutions like built-in waivers and tips.

TripWorks Software - TripWorks helps you grow, manage, and scale your tour or activity business. So everyone can focus on what they do best.
TripWorks Software - Packed with 30+ enterprise-grade features to help you grow your top line and boost profits. Streamline operations and make it easy to take bookings, accept payments, check in guests, and keep things running smoothly.
TripWorks Software - TripWorks helps tour & activity operators see and understand data. Our visual analytics platform is transforming the way people use booking data to grow their business, and find new efficiency. See why businesses of all sizes love TripWorks.
TripWorks Software - We believe your booking platform reports should be about asking questions and not about learning software. With built-in visuals, drag and drop, and a rich modern interface, TripWorks provides limitless data exploration without interrupting your flow.
TripWorks Software - Built from the ground up to market, promote, and grow tour or activity ticket sales. Leverage the power of a global network of 50+ OTAs, right out of the box. Sell on Expedia, Viator, GetYourGuide, Google Things To Do, and more.

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Reviews of TripWorks

Average score

Overall
5.0
Ease of Use
4.9
Customer Service
4.9
Features
4.9
Value for Money
4.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
97%
4
3%
Mauricio
Business Director in Mexico
Leisure, Travel & Tourism, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Top client service

5.0 2 months ago New

Pros:

TripWorks' best feature is its top client service. The set up was a breeze with Tripwork's team, we had two calls to customize their platform according to our specific products and needs. Afterwards, a dedicated account manager is assigned to you so that you can email or set up calls for any follow-up questions (which I have generously used). Besides client service, the platform did solve many of the issues we had been struggling with such as having multiple resellers and integrating all of the bookings into one calendar.

Cons:

There isn't much to complain about Tripworks. The main issue is that it has so many features that it takes a while to properly get to know the platform and everything that it can do. I have been stumped a couple of times on how to proceed, but TripWorks' team have been quick to reply to my emails or get on a call to help me out.

Rowena
Business Operations Director in Canada
Entertainment, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Tripworks for Walking & Bus Tours

5.0 4 months ago

Comments: We decided on Tripworks after a very length research process into other options. We’ve overall been very impressed with the Tripworks team throughout our research and onboarding process. While there are some things that don’t quite work for us about the system, we know that that would be the case with any booking system we decided to use, so the pros outweigh the cons.

Pros:

A clean, good-looking system with a simple booking flow. Great options for dynamic pricing, as well as offering different pricing to resellers. Flexibility to manage bookings, including the ability to manually adjust ticket prices or comp tickets, makes it much less rigid than other systems.

Cons:

We’re using resources for guide scheduling, and this has proven to be a mixed bag as the resource settings aren’t as flexible as we need. The system’s focus on per-participant details means that the default receipts and booking details can be lengthy for large bookings. It would also be nice to have an option for a requested booking that doesn’t require a deposit to be able to quote groups.

TripWorks Response

4 months ago

Thank you so much for taking the time to share your detailed feedback on your experience with Tripworks. We truly appreciate your thoughtful review and are thrilled to hear that overall, our system has been meeting your needs effectively. It's fantastic to hear that you find our system clean and visually appealing, with a straightforward booking flow. We're also glad that our dynamic pricing options and flexibility in managing bookings have been beneficial for your business. Your insights regarding the resource settings and the lengthiness of default receipts for large bookings are incredibly valuable to us. We understand the importance of flexibility in meeting your specific needs and will certainly take your feedback into consideration as we continue to improve our platform.

Connor
Manager of Tour Operations in US
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Tour operator review

4.0 2 months ago New

Pros:

what we like most about tripworks is its ease of use

Cons:

certain customer service representatives, others are exceptional

Dennis
CFO in US
Leisure, Travel & Tourism, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Tripworks Is An Amazing Product

5.0 4 months ago

Comments: Overall I enjoy Tripworks much better than Peek Pro or Fareharbor. I especially love the ease to set up affiliate company's to handle third party bookings.

Pros:

The setup of our tour options, vouchers and gift card options are extremely easy. The dedicated customer service with an actual account manager that i can talk to when I have an issue is one of top features I love. The payment processing is fast and the flexibility to modify features is top notch.

Cons:

I wish customers had a way to cancel tours and request refunds themselves so we didn't have to stop and manually cancel the reservation. It just takes time out of my admin team's day to do this. Also, when a reservation is cancelled or a draft is removed, I would be great if it didn't show up as just deleted, it would be much better if it showed up in the sales screen as actually cancelled. It just crowds the sales screen when multiple of the same activity for the same person shows up as a draft or deleted. Lastly, Tripworks would be elite if they set up a way to automatically pay out commissions for bookings through affiliate partners instead of my accounting team having to manually calculate and pay out commissions.

TripWorks Response

4 months ago

Thank you for your glowing review of Tripworks! We're thrilled that our platform's ease of setup, dedicated customer service, fast payment processing, and flexibility have made a positive impact on your business. It's fantastic to hear that you find the setup of tour options, vouchers, and gift card options to be extremely easy to manage. We're especially delighted that our dedicated customer service, including having an account manager you can speak with directly, has been one of the standout features for you. Providing personalized support is something we strive for, and we're glad to know it's making a difference for your business. Your suggestions regarding customer-initiated tour cancellations and refunds, as well as improvements to the sales screen functionality and automatic commission payouts for affiliate bookings, are incredibly insightful.

Joe
General Manager in US
Entertainment, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Tipworks is very good

5.0 last year

Comments: I really like Tripworks. However, my experience has changed. It seems to be the new business model of a criminal lack of accountability by those at the top. I have no access nor knowledge of this company. All the people with whom I can interact are spread liberally about the U.S. and maybe the world for all I know. The people I started with (except [sensitive content hidden]) and whom I was very comfortable and had great faith in, have left. Recently, [sensitive content hidden] once again had to step in and resolve a big problem. She did a great job and when i asked to be able to contact her boss directly to praise her, I got an email telling me to wrote a review. The result is an additional bad taste in my mouth and a real annoyance. Tripworks is lucky it works for my business and that it is such a hassle to change products (and their competition to date, sucks). So while I do like Tripworks, I am concerned for the future and I consider the [sensitive content hidden] and other company leaders either negligent or rather incompetent. This business model of invisible corporate leadership and companies that exist only in the virtual world cannot continue forever in my opinion. (and I run a Virtual Reality Entertainment Complex!) To conclude, Tripworks is great but it is best if you have someone who can learn to program, alter and troubleshoot the system in house because otherwise you may have to accept a really rather extended period of waiting for satisfaction. Also once again, [sensitive content hidden] is amazing!

Pros:

We had multiple software be unable to handle our needs in the past. Tripworks has been by far the best. When my problems are escalated to a higher up person, they get handled. [sensitive content hidden], is excellent at her job, both in her knowledge of the software and how she handles customer service, especially angry customers. Whoever the higher ups in this company are, they are so lucky to have her and from what I've seen, if she leaves, they are screwed.

Cons:

They need to up their game in regards to Point of sale and customer service. Recently, it appears that they've had an irregularly high degree of turnover and it is affecting the customer service experience. In the past at least on weekdays, I was getting someone who really knew the software. I anticipated the weekend person would be less knowledgeable. Lately, I feel as if I am getting a novice whenever I call and they are reading off of a script. I quite often have to wait days to get a problem resolved.