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What Is TripWorks?

TripWorks is an award-winning booking platform for operators of tours, activities, and attractions, built to maximize conversions and revenue.

TripWorks' modern features include free waivers, gift cards, resource management, abandon carts, fast payouts, Apple Pay/Google Pay, QR codes, point-of-sale, 40+ OTA channels (Viator, GetYourGuide, Expedia & more).

Powerful reporting features provide insights and help forecast demand based on price and day-of-week.

Who Uses TripWorks?

Growth-oriented operators love TripWorks’ automated abandon cart solutions and low cost of ownership. High-volume locations love our efficient, scalable solutions like built-in waivers and tips.

TripWorks Software - TripWorks helps you grow, manage, and scale your tour or activity business. So everyone can focus on what they do best.
TripWorks Software - Packed with 30+ enterprise-grade features to help you grow your top line and boost profits. Streamline operations and make it easy to take bookings, accept payments, check in guests, and keep things running smoothly.
TripWorks Software - TripWorks helps tour & activity operators see and understand data. Our visual analytics platform is transforming the way people use booking data to grow their business, and find new efficiency. See why businesses of all sizes love TripWorks.
TripWorks Software - We believe your booking platform reports should be about asking questions and not about learning software. With built-in visuals, drag and drop, and a rich modern interface, TripWorks provides limitless data exploration without interrupting your flow.
TripWorks Software - Built from the ground up to market, promote, and grow tour or activity ticket sales. Leverage the power of a global network of 50+ OTAs, right out of the box. Sell on Expedia, Viator, GetYourGuide, Google Things To Do, and more.

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Reviews of TripWorks

Average score

Overall
5.0
Ease of Use
4.9
Customer Service
4.9
Features
4.9
Value for Money
5.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
100%
Dennis
CFO in US
Leisure, Travel & Tourism, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Tripworks Is An Amazing Product

5.0 2 weeks ago New

Comments: Overall I enjoy Tripworks much better than Peek Pro or Fareharbor. I especially love the ease to set up affiliate company's to handle third party bookings.

Pros:

The setup of our tour options, vouchers and gift card options are extremely easy. The dedicated customer service with an actual account manager that i can talk to when I have an issue is one of top features I love. The payment processing is fast and the flexibility to modify features is top notch.

Cons:

I wish customers had a way to cancel tours and request refunds themselves so we didn't have to stop and manually cancel the reservation. It just takes time out of my admin team's day to do this. Also, when a reservation is cancelled or a draft is removed, I would be great if it didn't show up as just deleted, it would be much better if it showed up in the sales screen as actually cancelled. It just crowds the sales screen when multiple of the same activity for the same person shows up as a draft or deleted. Lastly, Tripworks would be elite if they set up a way to automatically pay out commissions for bookings through affiliate partners instead of my accounting team having to manually calculate and pay out commissions.

TripWorks Response

2 weeks ago

Thank you for your glowing review of Tripworks! We're thrilled that our platform's ease of setup, dedicated customer service, fast payment processing, and flexibility have made a positive impact on your business. It's fantastic to hear that you find the setup of tour options, vouchers, and gift card options to be extremely easy to manage. We're especially delighted that our dedicated customer service, including having an account manager you can speak with directly, has been one of the standout features for you. Providing personalized support is something we strive for, and we're glad to know it's making a difference for your business. Your suggestions regarding customer-initiated tour cancellations and refunds, as well as improvements to the sales screen functionality and automatic commission payouts for affiliate bookings, are incredibly insightful.

Victoria
Co-Owner in US
Airlines/Aviation, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Wonderful Upgrade!

5.0 2 years ago

Comments: The customer service that has been provided by TripWorks has been better than customer service from any other platform that I have interacted with. The individuals are quick to respond, and efficient in solving difficulties, or creating a more streamlined process.

Pros:

One of the things that I was expecting to be harder was the launch with specific times on each date. But after providing TripWorks with the information, they performed the legwork to have the information integrated and translated into appropriate booking times and availability. If a schedule changes, it is also very simple within the phone app to "close" or "open" the availability with the click of one button. TripWorks integrates payment to make the process simple and streamlined for guests as well!

Cons:

The one thing that I would like to see if some simple changes to the final payment and tipping, as tips are a large perk to operating a specialty tour. Currently, after the deposit is paid and the tour has been completed, the screen that comes available for the client has percentages of the booking to pay toward a tip. The biggest difficulty with this is it does not include the deposit price in that percentage. I would like to see percentage of tip reflect the entirety of the cost of the excursion.

Joe
General Manager in US
Entertainment, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Tipworks is very good

5.0 9 months ago

Comments: I really like Tripworks. However, my experience has changed. It seems to be the new business model of a criminal lack of accountability by those at the top. I have no access nor knowledge of this company. All the people with whom I can interact are spread liberally about the U.S. and maybe the world for all I know. The people I started with (except [sensitive content hidden]) and whom I was very comfortable and had great faith in, have left. Recently, [sensitive content hidden] once again had to step in and resolve a big problem. She did a great job and when i asked to be able to contact her boss directly to praise her, I got an email telling me to wrote a review. The result is an additional bad taste in my mouth and a real annoyance. Tripworks is lucky it works for my business and that it is such a hassle to change products (and their competition to date, sucks). So while I do like Tripworks, I am concerned for the future and I consider the [sensitive content hidden] and other company leaders either negligent or rather incompetent. This business model of invisible corporate leadership and companies that exist only in the virtual world cannot continue forever in my opinion. (and I run a Virtual Reality Entertainment Complex!) To conclude, Tripworks is great but it is best if you have someone who can learn to program, alter and troubleshoot the system in house because otherwise you may have to accept a really rather extended period of waiting for satisfaction. Also once again, [sensitive content hidden] is amazing!

Pros:

We had multiple software be unable to handle our needs in the past. Tripworks has been by far the best. When my problems are escalated to a higher up person, they get handled. [sensitive content hidden], is excellent at her job, both in her knowledge of the software and how she handles customer service, especially angry customers. Whoever the higher ups in this company are, they are so lucky to have her and from what I've seen, if she leaves, they are screwed.

Cons:

They need to up their game in regards to Point of sale and customer service. Recently, it appears that they've had an irregularly high degree of turnover and it is affecting the customer service experience. In the past at least on weekdays, I was getting someone who really knew the software. I anticipated the weekend person would be less knowledgeable. Lately, I feel as if I am getting a novice whenever I call and they are reading off of a script. I quite often have to wait days to get a problem resolved.

Rowena
Business Operations Director in Canada
Entertainment, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Tripworks for Walking & Bus Tours

5.0 2 weeks ago New

Comments: We decided on Tripworks after a very length research process into other options. We’ve overall been very impressed with the Tripworks team throughout our research and onboarding process. While there are some things that don’t quite work for us about the system, we know that that would be the case with any booking system we decided to use, so the pros outweigh the cons.

Pros:

A clean, good-looking system with a simple booking flow. Great options for dynamic pricing, as well as offering different pricing to resellers. Flexibility to manage bookings, including the ability to manually adjust ticket prices or comp tickets, makes it much less rigid than other systems.

Cons:

We’re using resources for guide scheduling, and this has proven to be a mixed bag as the resource settings aren’t as flexible as we need. The system’s focus on per-participant details means that the default receipts and booking details can be lengthy for large bookings. It would also be nice to have an option for a requested booking that doesn’t require a deposit to be able to quote groups.

TripWorks Response

2 weeks ago

Thank you so much for taking the time to share your detailed feedback on your experience with Tripworks. We truly appreciate your thoughtful review and are thrilled to hear that overall, our system has been meeting your needs effectively. It's fantastic to hear that you find our system clean and visually appealing, with a straightforward booking flow. We're also glad that our dynamic pricing options and flexibility in managing bookings have been beneficial for your business. Your insights regarding the resource settings and the lengthiness of default receipts for large bookings are incredibly valuable to us. We understand the importance of flexibility in meeting your specific needs and will certainly take your feedback into consideration as we continue to improve our platform.

Eliav
Owner/CEO in US
Airlines/Aviation, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

TripWorks is better than fareharbor and peek

5.0 2 years ago

Comments: Overall they are a great booking software to work with. We moved to them because they had better technology to help us earn more revenue than Fareharbor or Peek, and we have.

Pros:

They are a small agile company and do listen to users about product changes. 3 things I really like about the software (Were all our ideas that they added in the last 12 months): 1. Allow users to reschedule their tour on their own when we have to cancel for any reason (Mainly weather) 2. Allow us to see draft purchases right away and call those prospects to close them (They are the only platform that currently allows this) 3. Tipping feature is awesome. We used to get $250-$400 in tips per tour. Now we get $800-$1000 per tour group.

Cons:

They can be slow to build new features, however, they do eventually build them. The ones they do build end up being features that make us more money.