17 years helping Canadian businesses
choose better software
Serviceware Processes
What Is Serviceware Processes?
Serviceware Processes (formerly helpLine) helps IT organizations to plan, control and automate service processes. The solution offers a comprehensive, ITIL 4-compliant process portfolio and uses AI technologies to accelerate processes. In addition to operational support for service delivery in service desk and incident management, Serviceware Processes offers functions for service portfolio management, knowledge management, change and release management.
Who Uses Serviceware Processes?
IT departments in all verticals requiring an integrated service model, comprehensive ITSM functionalities including service catalogue and an excellent service experience choose Serviceware Processes.
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Not sure about Serviceware Processes?
Compare with a popular alternative
Serviceware Processes
€75.00
month
Free version
Free trial
40
No integrations found
0.0 (0)
0.0 (0)
0.0 (0)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
US$79.00
month
Free version
Free trial
123
19
4.5 (461)
4.6 (461)
4.5 (461)
Green rating bars show the winning product based on the average rating and number of reviews.
Other great alternatives to Serviceware Processes
Top rated features
Alerts/Escalation
Support Ticket Management
Top rated features
Incident Management Software
Ticket Management
Top rated features
Support Ticket Management
Ticket Management
Top rated features
Incident Reporting
Support Ticket Management
Top rated features
Real-time Consumer-facing Chat
Support Ticket Management
Top rated features
Customer History
Queue Management
Top rated features
Incident Management Software
Task Management Software
Top rated features
Real-Time Notifications
Ticket Management
Top rated features
Knowledge Base Management
Self Service Portal
