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iCloud
iCloud Overview:
What Is iCloud?
iCloud is a cloud storage service that securely backs up and syncs photos, files, notes, and more across Apple devices. It stores original high-resolution photos and videos in the cloud, saving space on devices with optimized versions. Privacy features include Private Relay for browsing protection, Hide My Email for generating random email addresses, and HomeKit Secure Video for encrypted camera footage.
Custom Email Domain allows personalized iCloud email addresses. The platform also facilitates integrating with iCloud syncs Notes, Calendar, Contacts, Safari bookmarks, and passwords. iCloud Drive provides file access from any device, and iCloud Backup preserves important data. Additionally, its Family Sharing function allows plan sharing with up to five people, maintaining individual privacy for personal content.
Who Uses iCloud?
iCloud+ is used by Apple device owners, photographers, families, privacy-conscious users, event planners, homeowners with security cameras, and remote workers.
Where can iCloud be deployed?
Cloud-based
On-premise
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Overall rating
See all reviews
Based on 1,920 reviews
Reviews sentiment
Positive
93%
Neutral
5%
Negative
2%
Starting Price
US$0.99
Per User, Per Month
Free trial
About the vendor
- Apple
iCloud support
- Phone Support
Countries available
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Australia, Brazil, Canada, China, France
Countries available
Countries where the product is available. Note: Customer support may not be accessible in that country.
- Australia
- Brazil
- Canada
- China
- France
- Germany
- India
- Indonesia
- Italy
- Japan
- Malaysia
- Mexico
- Poland
- Saudi Arabia
- South Korea
- Türkiye
- United Kingdom
- United States
Languages
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Arabic, Chinese, English, French, Indonesian
Languages
Languages that the product is available in.
- Arabic
- Chinese
- English
- French
- Indonesian
- Italian
- Japanese
- Korean
- Malay
- Polish
- Portuguese
- Slovenian
- Turkish
- Vietnamese
Features of iCloud
Other great alternatives to iCloud
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Top rated features
Backup Scheduling
Cloud Backup
Top rated features
Access Controls/Permissions
File Sharing Software
Top rated features
Access Controls/Permissions
File Sharing Software
Top rated features
Calendar Management
File Sharing Software
Top rated features
File Sharing Software
Secure Data Storage
Top rated features
Document Storage
File Sharing Software
Top rated features
Backup and Recovery
Data Storage Management
Top rated features
Document Management Software
Mobile Access
Top rated features
No features have been rated by reviewers for this product.
Capterra verified reviews for iCloud
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Overall rating
Based on 1,920 reviews
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Joanne
Manager in Canada
Pharmaceuticals, 5,001–10,000 Employees
Used the Software for: 1+ year
"iCloud Love it or Leave it!"
December 14, 2025
New
I found it rather simple to use once you got used to the interface. I would rather keep my photos on ICloud instead of my phone and it convenient for backing up your devices.
Pros:
I enjoying being able to file share easily, it allows you quite a bit of storage space for all your photos and videos.
Cons:
iCloud makes me nervous when I hear that hackers target ICloud. With the amount of data it holds it’s understandable why they’d be a target.
Reviewer Source
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Chiamaka Juliet
Case manager in Canada
Civic & Social Organization, 11–50 Employees
Used the Software for: 2+ years
"Best storage for apple users"
November 9, 2025
Over all, it has been a good experience. File safety and accessibility is priority for me. As someone who uses apple products a lot, it is beneficial to me.
Pros:
I like that icloud saves my contact, files, pictures and everything across all my apple products like my phone and tablet. There is this calm it provides knowing that all my files and documents are safe and will be accessed whenever i need it since the files are shared across all my apple devices.
Cons:
I dont like that the icloud space gets full fast and it is expensive to upgrade to a higher storage.
Reviewer Source
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Christelle
Admin Assistant in Canada
Civil Engineering, 10,000+ Employees
Used the Software for: 2+ years
"iCloud is just alright."
August 27, 2025
Overall a 3/5 experience. It is great for on the go file access and storing photos. However, I very much dislike the storage capacity and the pricing. It's too much and every dollar adds up. I have considered into looking at other cloud storage options. Google Cloud is similar when it comes to iCloud and can be accessed by both Apple and Android users.
Pros:
I value the concept of having my files, photos, and other items on the cloud. It is very easily accessible. I can connect to the internet/wifi and have what I need on hand at any moment. File organization is great and very customizable. Sharing files is seamless between Apple users.
Cons:
The storage capacity is extremely limited. Why does it seem like I am constantly running out of iCloud storage and then having to pay more for extra storage just seems unneccessary. I buy more storage but sooner or later, I am already running out of space.
Reviewer Source
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Khiana
Customer Service Representative in Canada
Construction, 2–10 Employees
Used the Software for: 2+ years
"Solution for extra storage"
July 25, 2025
I appreciate that iCloud allows me to easily access my files across devices and allows extra storage without needing to upgrade to a new device. The support agents are always friendly and do their best to help when I contact Apple. I wish it was less expensive and you would be notified before items are removed.
Pros:
I like that my files (photos, notes, documents) can be shared across various devices easily - both work and personal devices. I also like that when I upgrade to a new Apple product, I can just sign back into my iCloud and have everything set up easily!
Cons:
When my iCloud was full it deleted my items (files from my work computer as well as photos from my personal phone) without notifying me that this was going to happen. When I called Apple support, they let me know my items were gone and there was no way to retrieve them. They do not notify you when items will be deleted, only when your iCloud storage is full.
When I needed to upgrade my iCloud storage, I found there was no in-between option. I wish there were more scaled options or you could create your own package of what amount of storage you'd like to purchase. It's expensive to be paying $14 with taxes every month for extra storage however, I had no choice but to upgrade so my devices would function properly. With low storage space, they were glitching.
Reviewer Source
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Chidubem
PSW in Canada
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 2+ years
"Welcome to My ICloud Journey"
November 5, 2025
iCloud has generally been helpful for me. My phone storage gets filled up easy and I use iCloud storage for important details.
Plus to ability to retrieve infos even on your next device is cool.
Plus to ability to retrieve infos even on your next device is cool.
Pros:
I love the option of cloud storage and the idea of file sharing. I like the fact that you can managed and organize your files on iCloud with ease. It’s worth the money spent because additional storage space is most time needed. Easy to learn and start up.
Cons:
Slow customer support sometimes. I have also Notices on rare occasions few bugs and issues. Prices could also be better.
Reviewer Source
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