--- description: Learn more about Wati pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Wati Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Wati](/software/204314/wati) # Wati Canonical: https://www.capterra.ca/software/204314/wati Page: 1 / 9\ Next: [Next page](https://www.capterra.ca/software/204314/wati?page=2) > The Agentic Customer Engagement Platform built for Revenue Growth > > Verdict: Rated **4.6/5** by 205 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Wati? The Agentic Customer Engagement Platform built for Revenue Growth ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 205 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: WATI - **Founded**: 1998 ## Commercial Context - **Starting Price**: US$59.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Additional Users @ $39/user/month for Pro plan Additional Users @ $89/user/month for Business plan - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, English, European Portuguese, Hindi, Portuguese, Spanish, Traditional Chinese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - AI Copilot - AI/Machine Learning - Activity Dashboard - Automated Responses - CRM Software - Chatbot Software - Code-free Development - Communication Management - Contact Management Software - Customer Database - Customer Experience Management - Customer Support Software - Dashboard Software - Interaction Tracking - Lead Management Software - Live Chat Software - Marketing Automation Software - Mass Texting - Natural Language Processing - Pre-Configured Bot - Reporting/Analytics - Segmentation - Template Management ## Integrations (10 total) - Google Sheets - HubSpot Content Hub - Klaviyo - Pabbly Connect - Shopify - WhatsApp - WooCommerce - Zapier - Zoho CRM Plus - Zoho Flow ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Engagement Software](https://www.capterra.ca/directory/30906/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.capterra.ca/directory/30906/customer-engagement/software) - [SMS Marketing Software](https://www.capterra.ca/directory/30842/sms-marketing/software) - [Chatbot Software](https://www.capterra.ca/directory/32448/chatbot/software) - [Conversational AI Platforms](https://www.capterra.ca/directory/31596/conversational-ai-platform/software) - [Social CRM Tools Software](https://www.capterra.ca/directory/31584/social-crm-tools/software) ## Alternatives 1. 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Its very useful but a little bit costly but its giving a lot of features that will enhance your business. ----- ### "A Must-Have Tool for WhatsApp Automation and Customer Engagement" — 5.0/5 > **Jaime Andrés** | *July 7, 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: WATI has been incredibly versatile and reliable for all our WhatsApp-based projects. What stands out most is how easy it is to set up powerful workflows without needing to code. It allows us to automate everything from user registration to prize redemptions, while still keeping the tone very human and personalized. The broadcast tools and analytics are also very useful for campaign tracking. > > **Cons**: There were some minor learning curves at the beginning when setting up more complex logic paths in the flows. Also, some advanced customization options could be more flexible, but overall, nothing that impacted performance or delivery. > > Our overall experience with WATI has been excellent. It’s become a core tool in the way we run promotional and loyalty programs. The platform is stable, user-friendly, and always improving. Their support team has been quick and helpful whenever we’ve had questions. For a growing company like ours, WATI has helped us scale faster and serve our clients better. ----- ### "Good leads" — 5.0/5 > **Rajan** | *June 25, 2026* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: Good leads. A perfect platform to help generate interest, and a critical tool in our social media advertising > > **Cons**: Nothing really. I wish I could really point out a fault. Haven't experienced any problem, so what to do ----- ### "Don't sign up to WATI before reading\!" — 1.0/5 > **Anonymous User** | *November 11, 2025* | Internet | Recommendation rating: 0.0/10 > > **Pros**: this product was easy to set up. The team’s guidance, insight, and deep experience with Meta made the process seamless, and they were always ready to help resolve any issues that came up, unless you want to cancel then it becomes extremely difficult. > > **Cons**: What I liked least about this product was how difficult it was to cancel my account. The process is confusing and filled with unnecessary friction — support becomes unresponsive once you request cancellation, and the chatbot and documentation use dark patterns that make it hard to find the actual cancellation form. > > Without a verified Meta account, the subscription was unusable, yet there was no straightforward way to end it through the dashboard. Overall, the experience felt deliberately obstructive and very disappointing. ----- ### "Get Going on Whatsapp with Wati - as simple as 1 - 2 - 3\!" — 5.0/5 > **Angad** | *April 15, 2025* | Financial Services Software | Recommendation rating: 10.0/10 > > **Pros**: Quick setup, easy to use, able to delegate task/role to team. Proactive approach towards supporting new customers > > **Cons**: Monthly service fee is on the higher side. Unable to manage multiple whatsapp numbrs on 1 account > > We have had a wonderful experience with Wati. We were referred to Wati by another SMB and I am glad about it. The setup was quick and easy. Chatbot was very intutive. ----- Page: 1 / 9\ Next: [Next page](https://www.capterra.ca/software/204314/wati?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/204314/wati) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Structured Data