SugarCRM

SugarCRM is the best and will always be the best.

Comments: Awesome experience, and I would recommend them to others.

Pros:

I like how easy it is to find the information I am looking for from projects, leads and contacts

Cons:

The cost would be the least I like about the software, but it is still a very good price, not the worst and it could always be a bit cheaper.

Alternatives Considered: SuperOffice CRM and NetHunt CRM

Reasons for Choosing SugarCRM: The other providers just didn;t have the features I was looking for.

Switched From: Zoho CRM and HubSpot CRM

Reasons for Switching to SugarCRM: I got a review from another customer that I am friends with.

Perfect for business process automation

Comments: Overall, I would recommend SugarCRM to businesses that are looking for a CRM solution that can automate their processes and provide customization options. While there may be some upfront costs and a learning curve involved, the benefits of using SugarCRM are likely to outweigh these considerations in the long run.

Pros:

Automation capabilities: SugarCRM has a range of automation features that can help businesses streamline their processes and save time. For example, it can automatically assign tasks and follow-up actions to team members, send personalized emails and alerts, and track and report on progress.Customization options: SugarCRM allows users to tailor the platform to their specific needs and processes. This is great for businesses that have unique workflow requirements or want to integrate the CRM with their existing systems.Scalability: SugarCRM can accommodate businesses of all sizes, from small startups to large enterprises. It offers a variety of pricing plans and can be customized to meet the needs of different teams and departments.Integration with other tools: SugarCRM can be integrated with a wide range of tools, including email, calendars, and social media. This makes it easy for businesses to track and manage customer interactions across multiple channels.

Cons:

Cost: SugarCRM can be on the pricier side, especially for smaller businesses or those with limited budgets. However, it's worth considering the long-term benefits of automating business processes and the ROI that the platform can provide.Learning curve: While SugarCRM is generally easy to use, it does have a bit of a learning curve. It may take some time for users to get comfortable with all of the features and functions of the platform.

Alternatives Considered: Salesforce Sales Cloud and SuiteCRM

Reasons for Switching to SugarCRM: We ultimately chose SugarCRM because of its customization options and scalability.

Management of the commercial area

Comments: It is really a good product, they are currently making important changes, and integrations with other apps, it is very quick to learn to use and manages similarity in all its modules.

Pros:

One of the points that we like most about Sugar is the possibility of generating any report, all the modules are related to each other, and generating modules to our own needs.

Cons:

What we like least is that for the trends or projections to work, all the data in the system must be very well loaded.

Alternatives Considered: Sales Force Assistant

Reasons for Switching to SugarCRM: Based on product costs and our requirements,

SugarCRM Enterprise Analysis

Comments: Being an open source CRM app with flexible deployment options makes SugarCRM unique and a standalone in the CRM space. However, allowing for such flexibility should require the utmost discipline regarding release schedules, changes to code (especially caching mechanisms), and overall system recommendation documentation provided by SugarCRM, the company. This is not currently happening.
Stock code base is fairly solid but when customizations are added, significant caching issues arise. There are also various areas of the app that still retain antiquated layouts (bwc modules). These issues make the app confusing and unreliable at times.
Support should be more tenacious when attempting to find resolution to cases - don't just post a note or two, wait a period of time and close the case. CALL the customer - email the customer - do whatever it takes to get CONFIRMATION from the customer that the issue is resolved.
Create a server side integration to Outlook...we are a 50/50 Mac/PC shop and email archiving is incredibly inconsistent.
Overall Studio is a great tool (when caching works appropriately). It does allow us to create without developers on staff.

Pros:

Studio (when it works) Open source flexibility

Cons:

Caching mechanisms Lack of long term release schedule and small version life cycles Support not owning the initiative of resolving cases

Great, customizable CRM

Pros:

Easy setup. Cloud-hosted environment means low maintenance. Easy for small teams to customize without requiring developers.

Cons:

Cloud hosting means no direct DB access, or config changes, instead relying on UI tools to customize and export. Nothing crazy though.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Switching to SugarCRM: Price