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What Is Gmail?

Gmail is a cloud-based solution that enables businesses and teams to send, receive, organize, and schedule emails across multiple user accounts. Gmail provides suggested actions such as Smart Reply, Smart Compose, grammar suggestions, and more. This solution can also help protect users from online threats by flagging spam, phishing, and malware.

Who Uses Gmail?

Designed for businesses of all types and sizes, it is a cloud-based email marketing solution that assists with creating custom professional email addresses, sending bulk emails, and more.

Gmail Software - Gmail inbox
Gmail Software - Custom email @yourcompany
Gmail Software - Robust integrations
Gmail Software - Smart suggestions
Gmail Software - Threat protection

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Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews of Gmail

Average score

Overall
4.8
Ease of Use
4.8
Customer Service
4.4
Features
4.7
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
SM Iftekhar
SM Iftekhar
Digital Marketing Expert in Bangladesh
Verified LinkedIn User
Import & Export, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

The best E-mail service provider available in the market.

5.0 3 years ago

Comments: Overall, I am extremely satisfied with the service that Gmail is offering. It has replaced outlook & Yahoo mail almost completely.

Pros:

We have been using Gmail workplace from G-suite. This is the most native e-mailing software with all features available. It has a great management process onboard with automatic alignment for priority. It includes a great notification system & faster delivery.

Cons:

I have no issues with this software. But It sometimes picks the normal email as a spam email. This is a minor issue though.

Muhammed
Media analyst in India
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Reliable and Feature-Rich, But Limited Free Storage

4.0 2 months ago New

Comments: My overall experience with Gmail has been positive. It’s reliable, user-friendly, and packed with features like strong search capabilities, seamless integration with other Google services, and effective spam filtering. However, the limited free storage can be a drawback, requiring careful management or a subscription for more space.

Pros:

One of the things I like most about Gmail is its powerful search functionality. For example, if you're trying to find an important email from months ago, you can simply type in a keyword, the sender's name, or even a date range, and Gmail will quickly pull up the relevant emails. This makes it incredibly easy to manage and retrieve information without having to manually sort through hundreds of messages

Cons:

What I like least about Gmail is the 15 GB storage limit. Once you hit it, you either have to delete emails and files or pay for more space, which can be frustrating

Philippe
Associate in Canada
Financial Services Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Gmail is better than others, but below Outlook

3.0 2 weeks ago New

Comments: Average, not the best but not the best.

Pros:

User friendly and easy to use with Google chat.

Cons:

I find it hard to find specific emails, especially when my inbox has thousands of them.

Steve
CMO in US
Internet, Self Employed
Used the Software for: 1+ year
Reviewer Source

Easy to Use Platform with Many Options

4.0 2 months ago

Comments: Overall it's been good. There are many positives to Gmail, but it also has some drawbacks.

Pros:

It's ease of use. It is now the go-to email platform for a large majority of people throughout the world. When you combine it with the other tools (G-Suite), Analytics, and YouTube, it's very powerful for any business.

Cons:

I don't like how they decide what is promotional or even spam on occasion. While they do a good job of weeding out true spam, it's not 100%. Because an email I was looking for was mistakenly filtered, I've inadvertently deleted or missed emails. As a result, I lost out on some business after I eventually found the email in my deleted folder or even in my spam folder.

Verified Reviewer
Verified LinkedIn User
Apparel & Fashion, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

You should use Gmail

4.0 2 months ago New

Comments: Gmail is the perfect solution for personal and business contacts. It makes my email management simple.

Pros:

Easy-to-use email filters and customisations are cool mobile apps that can easily connect with other Google tools like sheets, documents, etc

Cons:

Some important emails are sent directly to your spam folder, so you need to check your spam folder every time. The workspace fee is a bit high when using my domain.