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What Is Gmail?

Gmail is a cloud-based solution that enables businesses and teams to send, receive, organize, and schedule emails across multiple user accounts. Gmail provides suggested actions such as Smart Reply, Smart Compose, grammar suggestions, and more. This solution can also help protect users from online threats by flagging spam, phishing, and malware.

Who Uses Gmail?

Designed for businesses of all types and sizes, it is a cloud-based email marketing solution that assists with creating custom professional email addresses, sending bulk emails, and more.

Gmail Software - Gmail inbox
Gmail Software - Custom email @yourcompany
Gmail Software - Robust integrations
Gmail Software - Smart suggestions
Gmail Software - Threat protection

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Reviews of Gmail

Average score

Overall
4.8
Ease of Use
4.8
Customer Service
4.5
Features
4.7
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
SM Iftekhar
SM Iftekhar
Digital Marketing Expert in Bangladesh
Verified LinkedIn User
Import & Export, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

The best E-mail service provider available in the market.

5.0 2 years ago

Comments: Overall, I am extremely satisfied with the service that Gmail is offering. It has replaced outlook & Yahoo mail almost completely.

Pros:

We have been using Gmail workplace from G-suite. This is the most native e-mailing software with all features available. It has a great management process onboard with automatic alignment for priority. It includes a great notification system & faster delivery.

Cons:

I have no issues with this software. But It sometimes picks the normal email as a spam email. This is a minor issue though.

Maria
University teacher in Ecuador
Education Management, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Gmail, excellent email service

5.0 4 weeks ago New

Comments: By having my account for a long time, it has filled up my storage space, which has caused me not to receive certain emails, but you can delete old emails very easily. Making it one of the best email platforms.

Pros:

It is very easy to create an account, and even use it, it is multiplatform, you can check your mail in the application of your mobile, or your computer, and send them.

Cons:

In your google mail account, it is limited to storage space. So if you reach the limit, you will not receive any more emails.

Grace
Advocate in US
Individual & Family Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Love for some key features & Less love for limits in customizing some other features!

3.0 6 months ago

Comments: Overall I will say gmail has more pros than cons! I use it every single day for a wide range of tasks, both professionally and in my personal life as well. I appreciate the ability to access most basic functions for free. I'm pretty sure, I would struggle to find a replacement for each and every way I utilize google every single day. I do worry about the monopoly-ish-type attributes I see in google as a whole though...

Pros:

Hands down, in this moment in time, the most important & impactful feature of the gmail software is the ability to schedule send emails from both the mobile app and the desktop/web browser. My work provided email software does not make this feature available across platforms and this has impacted me negatively as a user. I suffer from attention deficits (as many of us do!) so if I am trying to send an email that has to be in at a certain time but its outside of the hours I want to be recorded sending it, then I may attempt to send it in the morning or later (depending on the situation) but I have then forgotten to do this at this later time! Gmail gets my vote for having this fully customizable feature to schedule send an email no matter how you are accessing your gmail account and has the feature easy to find every time!!! Thank you.

Cons:

I really struggle with the inbox categorization. I haven't figured out how to ensure I am seeing all of the emails I am wanting to see in my initial inbox window. I have missed a few emails because I was only seeing "priority" or "important" etc.. but I would need to scroll down to "everything else" or "All mail" in order to find the one I needed to see!

Dana M
Dana M
Tech Management in US
Verified LinkedIn User
Market Research Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

GMail+

5.0 4 months ago

Comments: Gmail is a free email service provided by Google that offers a wide range of features and benefits. It has a user-friendly interface that is easy to navigate, and it offers powerful search and filter capabilities that make it easy to find specific emails. Gmail also has robust security measures, including two-factor authentication and encryption, to protect users' data and privacy. Additionally, Gmail offers features like highpointing, tracking, and response management that can help users stay organized and on top of their communications. Overall, Gmail is a reliable and feature-rich email service that is popular with users around the world.

Pros:

There are many reasons to like Gmail, including its user-friendly interface, powerful search and filter features, and robust security measures. Additionally, Gmail offers a wide range of customization options, allowing users to tailor their inbox to their specific needs and preferences. With features like highpointing, tracking, and contact management, Gmail is a versatile and powerful email platform that can help users stay organized and on top of their communications. Overall, Gmail is a reliable and feature-rich email service that is popular with users around the world.

Cons:

Gmail is a popular email service that offers a wide range of features and benefits. Its user-friendly interface, powerful search and filter capabilities, and robust security measures make it a top choice for many users. Additionally, Gmail's tracking and response management features can help users stay on top of their communications and ensure that important messages are not missed. However, Gmail's biggest flaw is its privacy policy. Google, which owns Gmail, has been criticized for collecting and using user data for targeted advertising and other purposes. While users can take steps to protect their privacy, such as using encryption and two-factor authentication, some users may be uncomfortable with the level of data collection and sharing that occurs on the platform.

ferdinand
digital brand manager in Nigeria
Online Media, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

My gmail review

5.0 2 months ago New

Pros:

its easy to use, the mails deliver fast, and the ability to separate mails to different folders. I was impressed that i could connect my Gmail to my website email which is so cool.

Cons:

I do not have anything that i can say its a disadvantage, but when i notice it, i will bring it to the attention of customer support.