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What Is Germain UX?

Top Rated Alerts, Insights and Automation Customizable Platform to improve User Experience, 24x7, real-time, which in turns will lead to better Adoption, Conversion and Retention, and at a fraction of the cost.

Strong features (all customizable): Real User Session Recording and User Replay, Behavior Insights, Process Monitoring/Insights and Technology Monitoring/Insights, Proactive Issue Detection (via synthetic and prediction), Automatic Issue Resolution (via automation) and Alerting.

Who Uses Germain UX?

SalesForce, Shopify, WordPress, Oracle, SAP, Microsoft, React, Anuglar, Vue, JQuery, etc

Germain UX Software - User Experience Monitoring & Replay
Germain UX Software - 360 degree view of infrastructure, application, processes and users
Germain UX Software - Transaction RCA (Sql Analysis)
Germain UX Software - Transaction RCA (Code Profiling)
Germain UX Software - User Behavior, Process Friction

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Reviews of Germain UX

Average score

Overall
4.8
Ease of Use
4.6
Customer Service
4.8
Features
4.8
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
84%
4
15%
3
1%
Kasam
Kasam
software developer in India
Verified LinkedIn User
Computer Software, Self Employed
Used the Software for: 2+ years
Reviewer Source

Germain apm great tools for monitoring your site

5.0 3 years ago

Comments: i have great experience in germain APM tools

Pros:

German apm user session tracking functionality very useful, i also like features Analytics, Alerts and performance. Integration was so easy in any website.

Cons:

Sometimes forget password option on login page is not working properly also for new user it is very difficult to understand apm tools all functionality so we need proper documentation of all functionality.

Jason
Jason
Technical Delivery Manager in US
Verified LinkedIn User
Airlines/Aviation, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Full stack insight and alerting for many applications, including Siebel CRM

4.0 4 years ago

Comments: We have found that working with the Germain APM team has been very productive. The team responds to issues raised quickly, and they provide feature updates and fixes monthly. The product has evolved with our needs and requests.

Pros:

Gemain's best capability is its correlation from the users' desktops through the application, database, and infrastructure. For end users in a web app, JavaScript insights are especially detailed, and its alerting integration via email and web hooks are flexible enough to work within our enterprise. One particularly nice feature is being able to search first by field type (e.g., "Host Name") or even by a specific value. Typing in a specific value (user login, server name, SQL ID) runs a query across all searchable fields. This capability is especially helpful when the user does not know the exact field name but has a value ready. All matching fields with that value appear in a dropdown for selection.

Cons:

The user interface is somewhat outdated relative to competing products; Germain APM is nearing release of a refactored UI.

Germain UX Response

4 years ago

Thank you so much Jason. Our new UI is ready and we can't wait for your organization to use it! :) and thank you for your amazing support :)

Mohammad
Mohammad
Web Developer in Bangladesh
Verified LinkedIn User
Information Technology & Services, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Awesome Product

5.0 4 years ago

Comments: The UI of the product is little hard to understand for new customers. Sometimes login system takes too much time to response.

Pros:

Germain APM have many features. User session tracking feature one of them. It's very advance tracking system that track user's every event in in his application. I like the feature.

Cons:

It is a very useful product. I used their user session tracking system and it works great. It can help people to get analytics of the user session events in the application.

Germain UX Response

4 years ago

Hi Mohammad, thanks so much!

Adailton
Adailton
QA Analyst in Brazil
Verified LinkedIn User
Information Technology & Services, Self Employed
Used the Software for: Free Trial
Reviewer Source

A Swiss army knife

4.0 4 years ago

Comments: the tool allowed, in just one place, to keep the development, test management, and monitoring of the created / tested elements

Pros:

I found a powerful tool, very complete because it has several resources in one place For those looking to manage their applications, this Swiss army knife comes to improve the performance of your team and will add a lot to your production. I still haven't seen anything like it. You can monitor how many times the page is accessed, how many clicks each button has received and generate a complete quantity report and performance, which you can use for your management team or your devteam. Automate your tests and repeat as many times as necessary to ensure quality in your application. Manage consumption of your APIs, both GET and POST Analyze KPIs and user experience through the Analytics menu. But if you don't have a lot of knowledge, Wizards can easily guide you and make your life easier.

Cons:

The aplication doesn had a kind of log of changes, but it send you a e-mail when something happens

Germain UX Response

4 years ago

Thanks you Silva. In our latest available release, we do have log changes monitoring capability and audit trail for any configuration changes that are made..let me know if you need to discuss this.

Eugene
Eugene
Sr. QA automation engineer in Belarus
Verified LinkedIn User
Internet, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

usage experience for 6m+ period and its impact on the product

5.0 4 years ago

Pros:

Step-by-step instruction for the setup is clear, it goes smooth and easy. Great documentation and support. Specifically per our project needs our techops/dops team was able to setup monitoring Java app with germain APM very quickly (CPU and memory usage and HTTP requests (inbound and outbound)), and after that we were able to improve performance of the application drastically for the timeline of last 4 sprints. Also error rate have enormously decreased after fixing some crucial bugs (that been reported by APM). Currently setting up monitoring for (native) Android app. Experience with Germain APM is outstanding. Pricing is reasonable. Definitely recommend it to use. This is a perfect fit for startups and mid-size projects.

Cons:

Documentation is a bit outdated in some places, e.g https://germainapm.atlassian.net/wiki/spaces/germainAPM/pages/99221657/User+Automation+Testing+using+Selenium . But QA automation team was able to resolved all the technical clarification with support.

Germain UX Response

4 years ago

Thanks for your review Eugene. We are in the process of updating our doc so it reflect the new release we have spent 14 months building! :)