--- description: Learn more about ProProfs Help Desk pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ProProfs Help Desk Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [ProProfs Help Desk](/software/200141/proprofs-help-desk) # ProProfs Help Desk Canonical: https://www.capterra.ca/software/200141/proprofs-help-desk Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/200141/proprofs-help-desk?page=2) > From seed-stage startups to multinational companies, thousands of businesses choose ProProfs Help Desk to resolve customer issues. > > Verdict: Rated **4.9/5** by 14 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ProProfs Help Desk? We serve companies of every sphere, whether your company is into marketing, healthcare, customer support, or any other industry. We also serve companies of all sizes, startups to large enterprises. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 14 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ProProfs - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Pricing Details**: ProProfs Help Desk pricing starts at $15.00 per month, per user. There is a free version of ProProfs Help Desk. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: American Samoa, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Bahamas, Bahrain, Barbados, Belgium, Belize, Bermuda, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Cook Islands, Costa Rica, Croatia and 75 more ## Features - Alerts/Escalation - Alerts/Notifications - Analytics - Automated Routing - Autoresponders - Collaboration Tools - Customer Support Software - Dashboard Software - Knowledge Base Management - Macros/Templated Responses - Multi-Channel Communication - Prioritization - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Shared Inboxes - Support Ticket Management - Surveys & Feedback - Third-Party Integrations ## Integrations (1 total) - ProProfs Chat ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software) - [ITSM Software](https://www.capterra.ca/directory/30676/itsm/software) - [Service Desk Software](https://www.capterra.ca/directory/31027/service-desk/software) - [Issue Tracking Software](https://www.capterra.ca/directory/30675/issue-tracking/software) ## Alternatives 1. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 3. [Missive](https://www.capterra.ca/software/152884/missive) — 4.9/5 (147 reviews) 4. [Hiver](https://www.capterra.ca/software/142975/hiver) — 4.7/5 (146 reviews) 5. [Front](https://www.capterra.ca/software/132901/front) — 4.5/5 (286 reviews) ## Reviews ### "ProProfs Help has Impressive Customer Help" — 5.0/5 > **Annex** | *May 6, 2024* | Medical Practice | Recommendation rating: 9.0/10 > > **Pros**: ProProfs Help has made every customer discussion recorded and suitable, for companies, and users information is well collected. > > **Cons**: ProProfs Help has impressive price range and operational assistance. ----- ### "Fruitful Customer Help for Businesses" — 5.0/5 > **Gestione** | *April 29, 2024* | Maritime | Recommendation rating: 9.0/10 > > **Pros**: ProProfs has made a profound step, where immediate help is swiftly issued to customers and there are proper marketing strategies. > > **Cons**: ProProfs has nothing lowering the entire performance in managing businesses or clients. ----- ### "I see a lot of potential in this young tool" — 4.0/5 > **Ashutosh** | *October 7, 2021* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: ProProfs Help Desk is quite young if you compare it to the likes of industry leaders like Zendesk or Freshdesk. However, the tool appears to be quite promising and I see it dominating the market in the near future. We are really happy with automation features such as automated ticket routing, chatbots, notifications, and more. > > **Cons**: The tool offers some great features but misses out on social media (It’s still a work in progress). If capturing social media tickets is not on your agenda, you must give this tool a try. > > Overall, the experience has been quite memorable. We are quite pleased to get some competitive functionalities at almost $10/agent/month. Our customer support operation has improved over the course of time and everything is in proper sync. Highly recommend this tool for small to mid-size businesses. ----- ### "Take support to your table" — 4.0/5 > **Maya** | *January 11, 2021* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: It's very easy to use and has great customer support\! > > **Cons**: I wish the deployment would be upgraded for ios users. ----- ### "Meet your SLAs and delight customers" — 5.0/5 > **Verified Reviewer** | *November 27, 2022* | Accounting Software | Recommendation rating: 10.0/10 > > **Pros**: The best part about using this tool is that we can easily track all our overdue tickets (tickets that have missed the ideal response time) in one place. This ensures that agents know which tickets to prioritize first so that the customer experience is not ruined. > > **Cons**: The tool is great for startups and small businesses. We have not come across any major drawbacks yet. > > Prior to using ProProfs Help Desk software, everything was a big mess. Tickets remained pending for weeks or sometimes, even months. However, with solid ticket organization features and statuses, managers can track which tickets need the utmost attention. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/200141/proprofs-help-desk?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/200141/proprofs-help-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data