15 years helping Canadian businesses
choose better software

What Is HaloITSM?

HaloITSM allows you to track your assets and visualize dependencies between configuration items. Identify and log incidents, problems and change requests against assets and identify systemic failings prior to the occurrence of major incidents.

Connect with one of our 30+ native asset management integrations to automate the processes in your CMDB at no extra cost.

Who Uses HaloITSM?

Suited to organizations of all sizes and from any industry, looking for an intuitive ITIL-aligned solution designed to drive automation with extensive AI capabilities and a customer-driven roadmap.

HaloITSM Software - The homepage is dynamic to suit the needs of every agent - dashboards, reports, or charts of information that need to be seen upon login, with each widget drilled down to a chosen level of detail for ease of management.
HaloITSM Software - Organizational chart provides a visual enterprise overview of your organization and a breakdown of departments and roles per agent. Keep track of the responsibilities and permissions of your employees from within one location.
HaloITSM Software - The self-service portal offers a single point of entry to both agents and users, enabling each individual to raise, create or edit tickets, with AI embedded into the portal to push your users towards a self-help option at all times.
HaloITSM Software - Workflows are intuitive, and require no coding knowledge to create, build and align to your organization’s processes. Design approval processes and introduce automations with the use of drag-and-drop functionality.
HaloITSM Software - The project management module provides a modern, visual overview of all projects and subsequent tasks across all agents. Keep track of projects through a multitude of views, including Kanban, Tile, Gantt, Calendar, Milestone and more.

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Reviews of HaloITSM

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.7
Features
4.7
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
67%
4
33%
Owen
Owen
Director in UK
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Feature Rich and a Great User experience

5.0 5 years ago

Comments: Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in.

Pros:

It has such a vast selection of features, Almost every aspect of customisable and the Web Interface is excellent.

Cons:

With it having such a WIDE selection of features, the issue I found is that the configuration is very complex, sometimes takes a moment to figure how to change a setting.

Kai
Network Manager in Ireland
Education Management, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

The best user experience

5.0 2 years ago

Comments: So far the experience has been excellent. Our account manager is regularly in touch, and the support available id excellent.

Pros:

At the heart of the halo service is the user experience. I think it’s customisation, ease of use and continual addition of new and improved feature sets are what makes Halo stand out from the rest. Many alternatives that we have tried resulted in us trying to work around the product, but with halo it truest does get tailored to your business needs. Best of all there’s always something new to implement to improve your service.

Cons:

As with all software there are features missing we would like, however I don’t consider this a con as Halo are always open to suggestions and implement requested features on a regular basis.

Sandeep
Security architect in UK
Retail, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

A simple tool to mange tickets and changes

5.0 2 months ago New

Comments: Very well pleased with using Halo day in and day out.

Pros:

- Ease of use. - Check users and agent details in the same page - Real time notifications - Asset management - Integrated KB - Launch chat or email with the user.

Cons:

Reporting / Analytics could be better for the agent. At the moment, we have to ask our Halo administrator.

Paul
IT Manager in UK
Mechanical or Industrial Engineering, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Multi Function

4.0 7 years ago

Comments: We've been using NHD for the last 4 years, and it has been suited to our needs to cover our IT, Systems and Facilities teams. It has sufficient customisation and security to allow us to use the system for logging our tickets across the departments, and security to allow segregation of information, for example IT cannot see Facilities tickets and vice versa. We also like the automated ticket function for regular tasks in IT and Facilities. Reporting functionality is suitable for our needs too, allowing us to report on the team's activities, monthly, quarterly and annually.

Wendy
Desktop Support Lead in US
Information Technology & Services, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

Best Service Desk Software

5.0 4 years ago

Comments: We are using Halo for ticketing across multiple teams, not just IT. We have HR, Payroll, Workforce Management, Product Support, and Employee Experience teams all fielding requests from Halo.

Pros:

Halo is the first service desk/ticketing software that I've used in my almost 20 year IT career that I can honestly say I LOVE. Implementation was the smoothest I've ever seen. Our rep is fantastic and responsive to any of our needs. I love how easy things are to customize. Things like adding an action button, a new ticket type, or a workflow are super easy. I use it everyday and I've recommended it to other IT contacts who I know are struggling with other IT ticketing solutions. Hands down the best!

Cons:

It's hard to say anything bad about it. I'd love if the knowledge base was a bit more robust, like having a life-cycle for articles, being able to truly have an internal KB for agents that could also have FAQ lists, and maybe some extra security options for who can see some of the KB articles on the end user side (restricting something to say, managers only or an AD group or something like that).