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Clearwave
What Is Clearwave?
Clearwave is the Patient Revenue Platform for High-Growth Practices providing a purpose-built platform turbo-charged to enable practices to grow revenue, increase point-of-service collections and accelerate patient acquisition and retention. Medical practices use Clearwave to enhance patient self-scheduling, streamline patient registration and intake, automate patient communications and create true financial transparency through real-time, automated insurance verification. www.clearwaveinc.com
Who Uses Clearwave?
Medical Practices
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Clearwave
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Reviews of Clearwave
Alternatives Considered:
Clearwave (CW)
Pros:
Support is very responsive and ready to help. Easy to use and to teach new staff how to use. Our front desk staff enjoy using it.
Cons:
I wish the benefits pulled for surgeries was more robust. We'd love to check all of our benefits, including surgeries copays/ded/etc. on Clearwave, but it doesn't go quite in-depth enough for that aspect.
Alternatives Considered:
Support is Exceptional
Comments: Clearwave has been an amazing partner. They listen to our crazy ideas and often help us implement them by coming up with a creative solution. They are extremely responsive... In fact, I use the term "Clearwave Level Support" to mean... Wow! The best support I've experienced in many years...
Pros:
Well, the most impactful result of implementing Clearwave was the elimination of lines during Registration. Our Staff and Patients loved that.
Cons:
I have to reach deep for any complaints... Perhaps the fact that higher level logic is not associated with custom fields. We may be unique in our extensive use of those though, so I am not sure how much that would affect a normal customer.
Awful Customer Experience
Pros:
Helpful software, but patients do not like using it.
Cons:
Clearwave does not do business the right way.
Alternatives Considered:
Clearwave in a Urology Practice
Comments: Clearwave has excellent customer service and has been a great partner.
Pros:
The kiosk are very user friendly. They verify eligibility, collect patient payment, and improve the speed and accuracy of the registration process.
Cons:
The integration with some electronic health records are limited.
Alternatives Considered:
Clearwave
Pros:
Implementing the Clearwave kiosk, has streamlined our check-in process across the board. Before Clearwave, our patient's were required to fill out at least 7-10 pages of information, in order to update their records for the visit date. We are now down to one page, with the potential to go paperless by the end of the year! The savings in paper & ink alone have saved us thousands of dollars. The mobile pre-check is also pretty convenient for tech-savvy patients. I'm also very impressed with their development team, and the fact that they listen to feedback from the users, and discover ways to improve the Clearwave experience.
Cons:
Due to limitations within our EMR, we are unable to access all of the features available with Clearwave, but we are very satisfied with our current capabilities, and look forward to the new functionality once we switch to a different EMR platform.
