Blackbaud Raiser's Edge NXT

Blackbaud Raiser's Edge NXT

What Is Blackbaud Raiser's Edge NXT?

Raisers Edge NXT is a smart, cloud fundraising solution built to help nonprofits achieve sustainable growth. It's a total solution that includes all the tools needed to be successful on one platform and one simple subscription price. This includes data enrichment services, event management, and social and email marketing tools, online donations, flexible reporting and actionable analytics. Raisers Edge NXT pulls together your processes and people to move your entire mission forward.

Who Uses Blackbaud Raiser's Edge NXT?

We serve the entire social good community, which includes nonprofits, foundations, companies, education institutions, healthcare organizations, and the individual change agents who support them.

Blackbaud Raiser's Edge NXT Software - Dashboards and Visual Reports Blackbaud Raiser's Edge NXT Software - Constituent Records - Wealth Ratings Blackbaud Raiser's Edge NXT Software - Work Center Blackbaud Raiser's Edge NXT Software - Benchmarking Reports Blackbaud Raiser's Edge NXT Software - YoY Acquisition - Mobile View

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Reviews of Blackbaud Raiser's Edge NXT

Average score

Overall
4.2
Ease of Use
3.9
Customer Service
4.1
Features
4.1
Value for Money
3.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jeffery
Jeffery
Senior Program Officer in US
Verified LinkedIn User
Hospital & Health Care, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Powerful CRM that will meet your needs!

5.0 3 years ago

Pros:

This is a powerful CRM service/software. We've expanded our utilization over the years, but I still know there are areas we don't even scratch the surface of when it comes to compiling information on donors and potential donors. A few years ago we made the leap to RE:NXT, placing our data in the cloud -- it's wonderful to be able to access data from wherever I am, whether I need a phone number or address, or some data on donation history. I've been a Raiser's Edge user for 20+ years, and I have to say I can't imagine keeping track of our donors without it. From historical data to personal notations, you can keep so much info here (even uploading photos, documents, etc.). With RE:NXT we have integration between the CRM and our web site donation forms. They're easy to build and drop in to the coding for the site.

Cons:

We've felt that there are a couple of things in the EVENTS module that we wish worked better for us/our organization, but that's a small hiccup when it comes to the functionality and quality of BB fundraising.

Emily
Manager of Stakeholder Relations in US
Nonprofit Organization Management, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Blackbaud

4.0 3 years ago

Comments: Overall, we like and dislike this product. We are learning to live with some of the quirks of it because the organizational tools for fundraising seem to be quite good for us.

Pros:

What I like most about this product is that as a fundraiser, I have many tools that keep me organized and remind me to thank our donors.

Cons:

My co-worker who uses this software for only adding donations has a very difficult time with it. She says it takes way too many steps to add donations. It is also frustrating that you have to create a new record for someone who has been memorialized by a gift. It seems odd to add someone into your record base that is deceased and there is a cap on the number of constituents you can have in the database without having to pay more. The reporting pages are confusing and difficult to understand how to set up a goal and see our progress toward it. There are many things like this that we come across that are frustrating to us.

Eric
Director of Advancement in US
Education Management, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

RE NXT is the Best for Educational Nonprofits!

4.0 last month New

Pros:

I use both database view and NXT. I like the powerful queries and reports.

Cons:

Sometimes a query can be difficult to run based on what has been entered in the database.

Cheena
Database Manager in US
Fine Art
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Raiser's Edge Lifer Rant

3.5 7 years ago

Pros:

My biggest likes for the Raiser's Edge are the various modules: Events, Membership and Online Express. I can organize the information and pull it back out in queries so easily. The canned reporting is not bad either. They pretty much have every kind of basic report you could need. You can pull some pretty decent reports that track actions, solicitors, giving and profiles. The key is making sure your data is clean and organized. Speaking of which, Raiser's Edge has done a great job of improving it's data clean up functions. They have improved duplicate removals. They have added e-mail and phone clean ups. And they are always on top of making sure their clients are heard (even if it takes them a little while to deliver).

Cons:

The reports have aged out at this point in the desktop version (non-cloud). Development departments are looking for different ways to report their money and we are now depending on Crystal Reports to constantly fill that void. I wished the reports were more malleable and you could really build out the layouts to accommodate what staff wants to see. The biggest thing I hear in terms of complaints from my staff are the number of clicks to get a process done, whether entering an event on a record to recording a membership. Sure we can set up default settings for many of the procedures, but there is still that need sometimes to have to go through and enter manually.

Curtis
Director of Advancement Services in US
Nonprofit Organization Management, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Functional and User Friendly CRM

4.0 last month New

Comments: Overall experience has been positive. And for those items that may come up as a challenge, the customer support team is always willing to dive in and do what they can to help.

Pros:

Blackbaud Raiser's Edge NXT is an efficient and effective way to manage a donor database. It's user friendly for front line fundraisers, and the reports are helpful in retaining current donors and moving new donors through the moves management process.

Cons:

While it is user friendly and has some really good aspects, there are still some restrictions on data viewing that could be improved. But Blackbaud is working on these to improve the overall experience.