---
description: Learn more about HotelKey pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: HotelKey Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Hospitality Property Management Software](/directory/20031/hospitality-property-management/software) > [HotelKey](/software/198632/hotelkey-pms)

# HotelKey

Canonical: https://www.capterra.ca/software/198632/hotelkey-pms

Page: 1 / 4\
Next: [Next page](https://www.capterra.ca/software/198632/hotelkey-pms?page=2)

> Our solutions improve the visitor experience, give clarity to performance data, streamline day-to-day operations, and increase revenue.
> 
> Verdict: Rated **4.7/5** by 72 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses HotelKey?

Enterprise Hotel Brands, Independently Owned Hotels, Resorts, Restaurants, Budget Hotel Brands, Boutique Hotels, Luxury Hotels, Extended Stay Hotels,

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 72 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support Software | 4.8/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: HotelKey
- **Location**: Carrollton, US
- **Founded**: 2015

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Please contact vendor directly for pricing.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Activity Dashboard
- Booking Management
- CRM Software
- Calendar Management
- Employee Management
- GDS/OTA Integration
- Guest Experience Management
- Maintenance Management Software
- Marketing Automation Software
- Online Booking
- Point of Sale (POS)
- Rate Management
- Reporting/Analytics
- Third-Party Integrations

## Integrations (5 total)

- Channels
- FreshBooks
- QuickBooks Online Advanced
- Stripe
- Xero

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)

## Category

- [Hospitality Property Management Software](https://www.capterra.ca/directory/20031/hospitality-property-management/software)

## Related Categories

- [Hospitality Property Management Software](https://www.capterra.ca/directory/20031/hospitality-property-management/software)
- [Motel Software](https://www.capterra.ca/directory/32584/motel/software)

## Alternatives

1. [Cloudbeds](https://www.capterra.ca/software/158839/cloudbeds) — 4.3/5 (337 reviews)
2. [Sirvoy](https://www.capterra.ca/software/103570/sirvoy-booking-system) — 4.7/5 (301 reviews)
3. [Little Hotelier](https://www.capterra.ca/software/144307/little-hotelier) — 4.0/5 (220 reviews)
4. [eZee Absolute](https://www.capterra.ca/software/135751/ezee-absolute) — 4.6/5 (405 reviews)
5. [Hotelogix](https://www.capterra.ca/software/76374/hotelogix) — 4.4/5 (251 reviews)

## Reviews

### "Easy to use and great customer service" — 5.0/5

> **Jay** | *September 29, 2022* | Hospitality | Recommendation rating: 9.0/10
> 
> **Pros**: Ease of use is by far the most important thing and this app is second to none in terms of that. It's not perfect - it's sometimes slow, there are quirks with the usability, and it could be inefficient at times but its still one of the best out there.
> 
> **Cons**: If there was a desktop version this software could be much faster. The iPad makes it easier but also slower. I would like to see more features such as sms messaging to customers.
> 
> The customer service is excellent.

-----

### "king of software, Next generation" — 5.0/5

> **Rocky** | *April 19, 2020* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: Robust, user friendly everything on your finger tip software is so simple. Touchscreen app working on Apple devices is simply amazing and fast. Regular updates to keep the software on the top. Our staff and other department loves it.
> 
> **Cons**: Being a Multy  property owners I simply wish to give more excess like Indipendent property owners get HKapp full services. Under motel6 banner we are little bound to get full excess but give owner full excess.  Remove Android  sign pads \& simply use iOS  sign pads. Possible get Spanish language  printout for housekeeping Dept.
> 
> HotelKey is the best known software from all others PMS systems used. It’s secured safe fast and easy. Staff loves it, management loves it, guest loves it .. easy and fast check in. 24/7 support offers immediate response \& 1on1 chat and conversation with remote login is best \& next generation.

-----

### "Happy to use hotelkey" — 3.0/5

> **Krimal** | *June 14, 2022* | Hospitality | Recommendation rating: 7.0/10
> 
> **Pros**: Nice work in iPad with lots of improvements
> 
> **Cons**: Helpful for operation  for my hotels and specially manager app need to do some improvements too.

-----

### "Hotel key" — 5.0/5

> **Michelle** | *October 20, 2022* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: Very easy to use. Easy to learn. Customer support very knowledgeable
> 
> **Cons**: There is really nothing I don't like. This product was brought in by Motel 6 learned it by myself and trained others.
> 
> Hotelkey is a very good hotel management system. We complain of issues within weeks they have reprogramed that part and it is doing what we need it to do.

-----

### "Owner operator" — 5.0/5

> **Satish** | *May 19, 2020* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: Quick access to multiple reports. Database of guest records having them in the system to acknowledge their prior stay which is very important for our business. Overall just having the software in place for daily rental is a ease off mine for a employee to check inn or check out a guest.
> 
> **Cons**: There are no cons, just the steps needed to complete guest check inn.  Multiple steps need to check inn.
I understand it is probably necessary, therefore no complaints.
> 
> Benefits for daily occupancy  reports, Do not rent least(very important) overall many other reports i use to transact my business. Great investment by all means

-----

Page: 1 / 4\
Next: [Next page](https://www.capterra.ca/software/198632/hotelkey-pms?page=2)

## Links

- [View on Capterra](https://www.capterra.ca/software/198632/hotelkey-pms)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/198632/HotelKey-PMS/> |
| en-AE | <https://www.capterra.ae/software/198632/hotelkey-pms> |
| en-AU | <https://www.capterra.com.au/software/198632/hotelkey-pms> |
| en-CA | <https://www.capterra.ca/software/198632/hotelkey-pms> |
| en-GB | <https://www.capterra.co.uk/software/198632/hotelkey-pms> |
| en-IE | <https://www.capterra.ie/software/198632/hotelkey-pms> |
| en-IL | <https://www.capterra.co.il/software/198632/hotelkey-pms> |
| en-IN | <https://www.capterra.in/software/198632/hotelkey-pms> |
| en-NZ | <https://www.capterra.co.nz/software/198632/hotelkey-pms> |
| en-SG | <https://www.capterra.com.sg/software/198632/hotelkey-pms> |
| en-ZA | <https://www.capterra.co.za/software/198632/hotelkey-pms> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Capterra Canada helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.ca","url":"https://www.capterra.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.ca/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.instagram.com/capterra/","https://www.youtube.com/channel/UCyUw9-HIkKiYcTqcFDUcxPA"]},{"name":"HotelKey","description":"The HotelKey product suite is a cutting-edge, cloud-based property management platform built on proven industry innovations. These advancements allow us to offer the hospitality industry a true “plug and play” solution that enhances revenue growth, streamlines operations, and simplifies guest interactions, empowering hotels and enterprises to succeed effortlessly. As of today, HotelKey has more than 25,000 contracted hotels with 15,000+ live on our Hospitality Management Platform. Our customers include 8 enterprise hotel chains and 800+ independent properties.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/777a4d98-55a6-4151-ac06-733f6cb5230a.png","url":"https://www.capterra.ca/software/198632/hotelkey-pms","@id":"https://www.capterra.ca/software/198632/hotelkey-pms#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":72},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.ca/software/198632/hotelkey-pms#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is HotelKey?","@type":"Question","acceptedAnswer":{"text":"The HotelKey product suite is a cutting-edge, cloud-based property management platform built on proven industry innovations. These advancements allow us to offer the hospitality industry a true “plug and play” solution that enhances revenue growth, streamlines operations, and simplifies guest interactions, empowering hotels and enterprises to succeed effortlessly. As of today, HotelKey has more than 25,000 contracted hotels with 15,000+ live on our Hospitality Management Platform. Our customers include 8 enterprise hotel chains and 800+ independent properties.","@type":"Answer"}},{"name":"Who Uses HotelKey?","@type":"Question","acceptedAnswer":{"text":"Enterprise Hotel Brands, Independently Owned Hotels, Resorts, Restaurants, Budget Hotel Brands, Boutique Hotels, Luxury Hotels, Extended Stay Hotels,","@type":"Answer"}}]},{"@id":"https://www.capterra.ca/software/198632/hotelkey-pms#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Hospitality Property Management Software","position":2,"item":"/directory/20031/hospitality-property-management/software","@type":"ListItem"},{"name":"HotelKey","position":3,"item":"/software/198632/hotelkey-pms","@type":"ListItem"}]}]}
</script>