--- description: Learn more about Octopods pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Octopods Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Integration Software](/directory/8/integration/software) > [Octopods](/software/197577/octopods-omnichannel) # Octopods Canonical: https://www.capterra.ca/software/197577/octopods-omnichannel Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/197577/octopods-omnichannel?page=2) > A simple, reliable way to connect Intercom to all messaging channels your customers are using. > > Verdict: Rated **4.8/5** by 20 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Octopods? Internet businesses using Intercom as their main customer support front. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 20 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Octopods Software Systems - **Founded**: 2019 ## Commercial Context - **Starting Price**: US$49.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Omnichannel (Any channel except WhatsApp and Instagram) is for $49/month WhatsApp Business API is for $99/month Instagram Business is for $99/month Cost is per channel, or per phone number. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Dashboard Software - Data Connectors - Data Synchronization - Interaction Tracking - Multi-Channel Communication - Third-Party Integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Integration Software](https://www.capterra.ca/directory/8/integration/software) ## Related Categories - [Integration Software](https://www.capterra.ca/directory/8/integration/software) - [Customer Communications Management Software](https://www.capterra.ca/directory/31002/customer-communications-management/software) ## Alternatives 1. 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Our messaging channels now live right inside Intercom, and the Customer.io integration works reliably. > > **Cons**: Nothing significant so far. Setup and migration went smoothly, and the service has been solid. All good. > > We needed to migrate our WhatsApp number and get it working with Intercom and Customer.io, and the Octopods team made the whole thing painless. They got us onboarded within days, set up a personal call, and walked us through every step: the WhatsApp migration, the Intercom connection, and the Customer.io setup. Everything has worked exactly as promised since day one. ----- ### "Simple, Easy to Use and Great Customer Service" — 4.0/5 > **Kim** | *September 9, 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: I liked how easy Octopods was to use. It was pretty straightforward to get started with and everything was simple to understand. The customer service is brilliant as well, they’re always helpful and quick to respond whenever you need support. > > **Cons**: Honestly, there’s not much I don’t like about Octopods. There are a few little things that could be improved here and there, but nothing major. Overall, I’ve had a really good experience using it. But I am only a week into using it > > Overall, my experience with Octopods has been really positive. It’s easy to use, straightforward and does what we need it to do. The customer service has also been brilliant, they’re always helpful and quick to respond whenever we need anything. Overall, I’ve been really happy with it. ----- ### "Connecting everything easily to Intercom." — 5.0/5 > **Alex** | *October 6, 2026* | Financial Services Software | Recommendation rating: 9.0/10 > > **Pros**: Octopods software helps me a lot in my day to day operations, especially with intercom app, allowing me to integrate multiple channels to my workspaces. I genuinely appreciate the support team that Octopods have, all of the team members are extremely knowledgeable and helpful. > > **Cons**: I would say the client journey can be a bit more simpler. The user interface is simple and easy, but could be more simpler for beginners. > > I have subscribed to Octopods for my intercom integrations , for a year already, and the service is pretty fast forward, excellent support team. ----- ### "Great experience, easy to manage" — 5.0/5 > **Tania** | *October 13, 2021* | Financial Services Software | Recommendation rating: 10.0/10 > > **Pros**: I loved how easy it was to run the integration with Intercom. It's pretty much a native feature on IC and I can get all the reporting within the same source, which is critical for me > > **Cons**: I integrated with WAB, I would have liked you to have features such as bots to handle conversations, not just to transfer them. > > Great. I had great support when implementing. And it's super helpful having access to the trial so I could test it and try it to discover it's true potential. ----- ### "Useful tool" — 4.0/5 > **Jeff** | *October 11, 2021* | Mental Health Care | Recommendation rating: 7.0/10 > > **Pros**: Very easy to use and setup. Met our needs and filled a gap we had. > > **Cons**: Nothing I can think of. Everything behaved as expected and needed. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/197577/octopods-omnichannel?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/197577/octopods-omnichannel) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data