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bsport
What Is bsport?
bsport is the next generation all-inclusive management platform for your dance studio, helping you amplify your bookings and revenue, whilst providing a premium branded experience for your customers.
Streamline your operations and reduce admin work by centralising and automating all aspects of management into one user-friendly solution. Increase customer retention thanks to our powerful marketing tools and all the features you need to provide your members with an unforgettable experience.
Who Uses bsport?
bsport specialises in ALL areas of boutique and elite fitness or wellness industries. We tailor our platform and support you through all aspects of your business.
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Reviews of bsport
BSport Feedback
Comments: I feel like I'm still learning if it works for me! So far, so good though (:
Pros:
All of the features are easy to use and the backend looks really friendly! I love that I can have an App Store App, integrate Zoom for easy stream of classes, and also the virtual video library.
Cons:
My App icon doesn't look good and it still hasn't been changed after months. Sometimes the software glitches but that's not a big deal.
bsport Response
2 months ago
Hi Mary Grace Just a quick note to say a big thank you for the review, I'm glad you're liking it! We're on it with the logo, so please don't worry—it's on our radar, and we’re making sure it turns out great. Looking forward to see your studio grow. Best, The bsporteam
Alternatives Considered:
A premium product which runs rings around the competition!
Comments: Nothing but support from day 1. from initial contact, migration and launch, to checking in after a month: I love the support and the personal team Bsports provides. I have an intimate studio and I want to be able to provide a personal experience for my customers, and Bsports provides that!
Pros:
The customer support. Every step of the way you have someone who shows you step by step how to find the best solution. Plus it’s intuitive. You think you want to find or use some data and there’s something already set up that allows it!
Cons:
No PayPal! It was a big adjustment for myself and my users but not a deal-breaker. The initial costs were steep but working with the program month by month and having no hidden costs - I feel like the platform works for me instead of me working for the platform
bsport Response
3 months ago
Dear Chilli, Thanks for those kind word ! It's a real encouragement to our entire team. We're here to support you and make sure that every experience with us is the best possible. I remain fully available to assist you in any way we can. Thank you again for your support and see you soon! The bsporteam !
Software with many features
Comments: I Had some miscommunication with Bsport about the contract conditions, but eventually things were resolved. Overall I think that the software of bsport is good, I would recommend it to big studios with multiple teachers and locations because it can definitely support the need of it.
Pros:
software itself has great features and is user friendly.
Cons:
Contract renews automatically every ear and it strictly lasts 12 months, which you need to be aware of yourself.
Extremely negative experience with Bsport
Comments: We regret having made the decision to change to Bsport and we have received a lot of negative feedback and complaints from our students and teachers alike about the solution. The solution has a lot of potential but the team at Bsport overpromised and did not act on our feedback - even after 8 months and even as regarded legal compliance issues. Worst of all, Bsport is currently coercing us to sign a new contract about payment liability by having blocked all of our payouts (Stripe payouts go via them first) unless we sign the contract.
Pros:
The advantage of Bsport, from our studio's perspective, is that it is one of the very few solutions on the market that has APIs with both Urban Sports Club and ClassPass. The templates for automated e-mails that are sent out to your customers (e.g. booking confirmations) are customiseable with your studio logo and colour. From our experience, this is about it when it comes to the advantages of this solution.
Cons:
Bsport has been very pushy in their sales efforts toward us from the get go, telling us that everything on our priority list would be possible in Bsport. Only once we entered the contract, we gradually learned that most of this actually was not possible, but then it was already too late. We have been customers of Bsport since January 2024 and have now exercised our special right of cancellation. Some key issues with the solution include: - Bsport's solution is non-conform with the German Law for Fair Consumer Contracts, as the software does not offer a cancellation button (we have flagged this for 8 months now and cancelled the contract because of this legal risk). In practice, this means that your students have to e-mail you to cancel their memberships with you - they cannot cancel them themselves. - Our students find the Bsport user interface so non-intuitive that they do not manage to cancel their bookings for a class - we usually have to do this manually for our students. We flagged this repeatedly but no action was taken. - We were told we could generate payrolls in one click with our former system of offering different payouts depending on the source of the student booking. This was a flatout lie. You can only apply one payroll rule per teacher. We had to change our entire studio payment system because of this. - Direct reimbursements of students do not work for us most of the time - we always see an error message and have to reimburse manually (NB: Bsport told us in once case that this is due to SEPA transfer times, but we retried two weeks later and it still did not work). - Our students cannot create an account on Bsport on our via mobile - the layout of the sign-up form in German language is shifted, such that crucial boxes that need to be ticked overlap and cannot be ticked (incl. the Terms and Conditions). We flagged this for 8 months now and no solution has been offered to us other than: Your student needs to sign up via laptop using Chrome. - We have personally found the system extremely complex to use and highly error prone.
Alternatives Considered:
Visibility of the whole studio in one place
Comments:
The bsport team were very supportive in the migration process from prepping me for the build-up to post-migration follow-ups to iron out any issues, where I was unsure of settings or how to get something done.
I think the product is great. It is seamless, intuitive and having that integrated view of the business is very valuable from a time and money perspective.
Pros:
Having shifted from multiple systems to bsport which does it all is much more efficient for managing the business. There is a single source of information. In addition, I can view the info in bsport from different perspectives - by customer, customer behaviour, by pass type, marginal value of teachers etc. These insights allow better decision-making. The platform is intuitive for both the member and the back-office user to navigate.
Cons:
I wish some of the standard reports, like sales, payments/settlements etc. were pre-setup. Because of being in west coast North America time zone, there are not great time zone overlaps with the support team. I find them responsive when they are in office, but the support isn't available 24/7.
bsport Response
8 months ago
Hi Nicolette, Thanks for your feedback and for your positive comments! It's been a pleasure working with you so far. As we constantly look to improve our system and service, we have taken note of your comments to improve the current features. Keep an eye out for future releases! Kind regards, bsport team
