Content Central

Content Central

Comments: We were able to decrease our paper use.

Pros:

Content Central was easy to install and was very easy to implement.

Cons:

The only Con I have was not able to get an email when a new update was out.

Non-technical Management & Accounting Perspective

Comments: Our firm began researching options for a document management software program 3 years ago. After a year of researching we elected to go with Content Central for our document storage and Capture Point for our document scanning. Both programs were offered by Ademero. Our decision stemmed from the following criteria: 1) We are a small company so pricing was important. 2) We wanted to align with a company that would grow with our company and our needs. 3) Our organizational structure required a high number of user interfaces. 4) Because we are technically challenged we needed to find a program that was powerful but fairly easy to use. In looking at programs in a price range of $6,000 to $60,000 we felt Ademero was the best fit according to these criteria requirements. We have used the software for 2 years and we are extremely satisfied with the results. In that time there have been several minor upgrades and they just released a fairly significant upgrade. For us this is evidence they continue to fund their product development department in an effort to stay relative and competitive in their document management endeavors. We are confident at this point our needs will not outgrow their ability to deliver for quite some time. As previously stated our goal was to select a company that would allow us to stay with them and not have to recreate our paperless process every few years. The technical and support representative we were assigned has, in our opinion, become a valuable asset of our firm. During the setup phase of our document storage (which we found to be quite a challenge) he took the time to familiarize himself with our industry and our needs. Though we had to make some minor changes throughout the process, he was able to help us design a system that has significantly benefited our staff and our clients. Two years later we still contact him with any issue we might encounter and he continues to provide much needed technical support. We again are confident we have designed a paperless process we can use for many years without significant changes. In a nutshell we feel our research has paid off with the selection of Ademero.

Good Program - Reasonably Priced

Comments: My experience so far with Content Central has been good. It does everything they said it would and it does work well. I would not recommend this for a large corporation, but definitely would recommend it for a small to mid sized company.

Pros:

The cost of the program is reasonable. The filing system is easy. The search feature is great! The support Staff members are extremely helpful.

Cons:

The set up of this program is not easy. Know what you are wanting to do before you start, so the staff can help you set up. Approval processes and integrating forms takes some learning. There are many steps to each process. The online help videos are not very helpful. They show thing the program is capable of, but not how to do them.

Content Central for Records Management

Comments: The overall experience with Content Central is that the support team is always there when you need them. The software is user friendly and has many features that our company uses for our clients and all document are secure which is extremely crucial in our business.

Pros:

The software is user friendly, documents are easily retrieved for viewing and printing. You can label each document individually or you can label several scanned documents together and name them in a group. I also like the feature that allows you to change active documents in a file and move them to an inactive status with just a few clicks of the buttons.

Cons:

When you're in the beginning of the names of the employees files, having to scroll down to someone at the end of the alphabet is sometimes annoying because there is a lag after about 15-25 files it can take a bit of time to get to if you have a lot of files. The search feature is always sometimes I just want to scroll down quickly.

How I feel now versus 3 years ago

Comments: 3 years ago I loved this company and would have given rave reviews. However, contacting support has become very difficult. I used to be able to chat with a representative online and although they could rarely help they would turn the case over to someone who could help and I usually heard back from someone the same day. Now my initial requests for support are difficult so I am just putting up with issues. I have even contacted sales to start my support request because I can always reach them. Once support contacts me, however, they are wonderful and always fix any issues I am having.

Pros:

It is easy to scan into the proper folder. We have never had any issues retrieving files

Cons:

The last few updates have come with issues. The latest update fixed several of them but now we cannot move files around after they have been scanned. Pages sometimes stick together so the file now has to be completely rescanned.