Who Uses IWD NETWORK?

IWDs software is used by over 15 industries including beauty, apparel, wine and spirits, jewelry, mass market, TR and more. Trusted by more than 500 brands including LOréal, Timberland, Bio c' Bon.

What Is IWD NETWORK?

NETWORK: social store monitoring and compliance.
FAST EXECUTION: streamlined communication and a variety of exchangeable data (store guidelines, photos, surveys, and more).
EASY COMMUNICATION BETWEEN HQ & FIELD: messenger app and organized photo library in one place.
OPTIMIZATION: adapt strategy by following and analyzing competitors activity. Improve in-store execution of merchandising strategy to enhance customer experience.
LIVETOUR: virtually visit your store and provide live feed.

IWD NETWORK Details

IWD

https://www.iwd.io/

Founded 2000

Dashboard
In-store
Survey-Photos
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Dashboard-thumb
In-store-thumb
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Survey-Photos-thumb

IWD NETWORK pricing overview

IWD NETWORK does not have a free version.


Starting Price

Not provided by vendor

Free Version

No

IWD NETWORK deployment and support

Support

  • Email/Help Desk
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)

Training Software

  • Not Offered
  • In Person
  • Live Online
  • Documentation

IWD NETWORK Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Artwork Management
  • Brand Guidelines
  • CRM Software
  • Campaign Management Software
  • Change Management Software
  • Collaboration Tools
  • Commenting/Notes
  • Content Library
  • Content Management System (CMS) Software
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Digital Asset Management Software
  • Document Storage
  • Drag & Drop
  • Engagement Tracking
  • File Management
  • Filtering
  • Fulfillment Distribution
  • Image Editing
  • Image Library
  • Metadata Management
  • Monitoring
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multiple Output Formats
  • Project Management Software
  • Real Time Analytics
  • Real Time Reporting
  • Reporting & Statistics
  • Role-Based Permissions
  • Search/Filter
  • Single Sign On Software
  • Social Media Integration
  • Social Media Monitoring Software
  • Social Performance Management
  • Social Promotion
  • Tagging
  • Template Management
  • Third Party Integrations
  • Version Control
  • Visual Analytics
  • Workflow Management Software

View full list of Brand Management Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Barcode / Ticket Scanning
  • CRM Software
  • Commission Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Reports
  • Data Synchronization
  • Discount Management
  • Electronic Payments
  • Email Marketing Software
  • Employee Management
  • For Retail
  • Forecasting
  • Gift Card Management
  • Inventory Management Software
  • Inventory Optimization Software
  • Inventory Replenishment
  • Inventory Tracking
  • Loyalty Program
  • Mail Order
  • Merchandise Management
  • Multi-Currency
  • Multi-Location
  • Offline Access
  • Order Management Software
  • Point of Sale (POS)
  • Promotions Management
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management Software
  • Returns Management
  • Sales Orders
  • Sales Reports
  • Sales Trend Analysis
  • Shipping Management
  • Stock Management
  • Third Party Integrations
  • Warehouse Management Software
  • eCommerce Management

View full list of Retail Management Systems Software

IWD NETWORK Alternatives

More IWD NETWORK alternatives

IWD NETWORK Reviews

Read all reviews

Overall rating

4/5

Average score

Ease of Use 4
Customer Service Software 4.8
Features 3.6
Value for Money 3.7

Review software

Share your experiences with other software buyers.

Write a Review!
Alison M.
FO Global Merchandising Manager
Retail, 501-1,000 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2020-11-23

"IWD rollout Salomon"

Comments: It has been great. A good comprehensive tool but of course not without things we would like to add!

Pros: I like that you can easily discuss issues with certain contacts in reference to photos. This is what I use the most and that you can upload documents specific to each store.

Cons: The fact that the app and the network do not sync and the opening page dashboard is not customizable.

Vendor Response

by IWD on 2020-11-25

Thank you for taking the time to leave us a review, Alison!

  • Reviewer Source 
  • Reviewed on 2020-11-23
Chi N.
Trade Marketing Project Manager
Luxury Goods & Jewelry, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020-10-30

"first year comment"

Comments: the tool has a very strong value proposition, compared to the external competitors (Simplifield/ Yoobix..) in terms of functions, ease of using, price, operational excellence. however, some function in reality should really automate the process for VM manager (as mentioned above)
For richemont brands the competition is also with Booster/ POS identity which is developped by the group. the challenge will be to clearly show the advantages of the tool (maximize automation), or else in the near future the chance we have to merge with Booster or replaced by Booster is possible.

Pros: - Clear added values & Proposition.
- Instance selling points (centralize network, Professionalize the work flow, support the daily taks of VM community, facilitate communication among the community.

Cons: some functions are nice, but it still not maximizing the automation. example: Post launch review with all installation photos, we can extract all photos of global POS network, but the report will not be categorised by market. we hence still have to do manual work which is not exactly the selling point of the tool : automation, reporting in 1 click.
Survey function: possibility to see on global map, sorted by status of survey is not feasible
App version: issue in China with VPN/ connection?

Vendor Response

by IWD on 2020-11-25

Hi Chi, thank you for taking the time to write this review and provide us with some feedback! We love hearing from our clients on how we can improve their experience with IWD.

  • Reviewer Source 
  • Reviewed on 2020-10-30
Faye G.
VM Manager
Retail, 10,000+ Employees
Used the Software for: 1-5 months
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3 /5
  • Customer Support Software
    5 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 2020-11-23

"IWD Review"

Pros: Ease of use and communication to store teams.

Cons: No link between app and desktop version

Vendor Response

by IWD on 2020-11-25

Thanks for the review, Faye! We appreciate your business.

  • Reviewer Source 
  • Reviewed on 2020-11-23
Mathilde L.
Field Visual Merchandiser
Retail, 501-1,000 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    3 /5
  • Customer Support Software
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 2020-11-25

"Admin review"

Pros: I like a lot the easy way to find a picture, to upload documents and survey I think it's really intuitive the way of using it. The tags uses is super nice also. One of the best thing is also the easy way to export pictures in .ppt or .zip.

Cons: I don't like a lot the application. Stores can't consult their documents on it and the fact that the Chat App isn't connected with the network is painful too. Also, it's a pity that we need to create a bookmark when you want to send a survey. For example, if I need to send a survey to only 3 stores I need to create a dedicated bookmark for this even if it's just for one survey.

Vendor Response

by IWD on 2021-04-13

Hello Mathilde, we are happy you find Network easy to use. We will take your feedback into consideration for future updates!

  • Reviewer Source 
  • Reviewed on 2020-11-25
Artem Y.
Regional Director
Retail, 1,001-5,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2020-10-27

"Good software to manage different operational processes in stores"

Comments: We use IWD for all field work of area managers: store visits, regular or full checks, changing animation campaigns, photo-reports.

Pros: IWD allows to manage all regular monitoring and controlling activities made by area managers via cloud platform including regular store checks, animation campaigns, safety audits etc. Easy way of filling check-list using mobile phone or tablet.

Cons: Export of completed forms of check-lists is not very user-friendly. Absence of ability to count percentage rate of store visits results.

Vendor Response

by IWD on 2020-11-18

Hi Artem,
Thanks for the review, we appreciate receiving feedback from our users and love hearing that they are enjoying our product!

  • Reviewer Source 
  • Reviewed on 2020-10-27