--- description: Learn more about Snap Survey Software pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Snap Survey Software Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Survey Tools](/directory/30092/survey/software) > [Snap Survey Software](/software/19620/snap-survey-software) # Snap Survey Software Canonical: https://www.capterra.ca/software/19620/snap-survey-software Page: 1 / 4\ Next: [Next page](https://www.capterra.ca/software/19620/snap-survey-software?page=2) > Collaborative survey platform for survey design, data collection, analysis \& reporting. Available in hosted and on-premises versions. > > Verdict: Rated **4.3/5** by 62 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Snap Survey Software? Designed for ALL industries: education, market research, healthcare, government, non-profit, and more to streamline survey design, feedback management, analysis, and reporting. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 62 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Snap Surveys - **Location**: Portsmouth, UK - **Founded**: 1981 ## Commercial Context - **Starting Price**: US$95.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Contact Snap Surveys for pricing information and a customized quote that meets your specific needs. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Argentina, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Bolivia, Brazil, Brunei, Cambodia, Canada, Chile, China, Colombia, Ecuador, Falkland Islands, French Guiana, Georgia, Guyana and 46 more ## Features - Benchmarking - Conditional Logic - Customizable Questions - Customizable Templates - Dashboard Software - Data Import/Export - Data Visualization Software - Drag & Drop - Email Marketing Software - Feedback Management - Forms Creation & Design - Multi-Channel Data Collection - Multi-Channel Distribution - NPS Survey Structure - Offline Response Collection - Question Branching - Question Library - Reporting & Statistics - Reporting/Analytics - Skip Logic - Statistical Analysis Software - Survey Builder - Survey/Poll Management - Surveys & Feedback - Template Management - Text Analysis Software - URL Customization ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Survey Tools](https://www.capterra.ca/directory/30092/survey/software) ## Related Categories - [Survey Tools](https://www.capterra.ca/directory/30092/survey/software) - [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software) - [Market Research Software](https://www.capterra.ca/directory/10041/market-research/software) - [Form Builder Software](https://www.capterra.ca/directory/33235/form-builder/software) ## Alternatives 1. [Typeform](https://www.capterra.ca/software/137289/typeform) — 4.7/5 (945 reviews) 2. [Quizell](https://www.capterra.ca/software/1014615/quizell) — 5.0/5 (20 reviews) 3. [Jotform](https://www.capterra.ca/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 4. [SurveyLegend](https://www.capterra.ca/software/156752/surveylegend) — 4.6/5 (963 reviews) 5. [SurveyMonkey](https://www.capterra.ca/software/32728/surveymonkey) — 4.6/5 (10426 reviews) ## Reviews ### "For the professionals" — 5.0/5 > **Thomas** | *July 23, 2020* | Financial Services Software | Recommendation rating: 10.0/10 > > **Pros**: - Reporting capacities (the way datatables and derived variables are built) - How data can be piped into the survey (e.g. no need to ask gender, age-group, type of customer related questions when those answers are known and can simply be fed into the survey) - Level of personalisation possible in survey script and invite emails. - Telephone and email support is quick to respond should technical difficulties be encountered. - The fact that surveys are built offline on local machines rather than online (which ensures faster scripting of surveys and any changes to live surveys can be uploaded in one go rather than needing to fiddle with a survey that respondents may be taking at that point) > > **Cons**: Building visual reports can sometimes be tricky. > > I'm using SNAP Surveys for more than 5 years (first within a boutique agency; now within a large organisation) and find this to be the best survey tool out there - also compared to the price that others are charging. Customer support is very reliable should there be technical problems. ----- ### "Great product...easy to use" — 5.0/5 > **Merrie** | *May 31, 2022* | Market Research Software | Recommendation rating: 10.0/10 > > **Pros**: Easy to use. Has all features I need for my stats tables. > > **Cons**: Merging data could be an easier function. > > Great experience. Easy to get help when needed. ----- ### "Could be better, could be worse" — 3.0/5 > **Rachel** | *May 26, 2022* | Market Research Software | Recommendation rating: 7.0/10 > > **Pros**: I like that the web platform allows for easy access to download all surveys, there is some customization of reports, and being able to distribute the survey in various forms of media is appreciated. > > **Cons**: There are a lot of options and unless you go through a full training, it's really hard to know what all is available to you. Also, the licensing can be very costly. We have multiple people who need to potentially use the product simultaneously, but the cost is such that it becomes cost prohibitive after a couple of licenses. There is also very little modern customization in reports - it's very basic. > > Snap has been a reliable platform for our organization for over 10 years. While they're made some modernizations, there are so many survey options available now that this product feels cumbersome and clunky by comparison. ----- ### "Complex but powerful & gets the job done\!" — 4.0/5 > **Caleb** | *May 31, 2022* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: I like the flexibility of the skip logic, and the design software allows me to do just about anything I need. There are so many more features than I even know how to use. > > **Cons**: Snap XMP has been a little buggy since its launch, but I know they're working to fix things as they come up. I wish it was just a little more user friendly. It feels a little more complex than necessary. The online help articles can be nice, but you really have to know the proper language to find them, and sometimes that's tough. Another thing I wish Snap would do is think more about continuous surveys. The software seems more tailored toward "one \& done" kind of surveys. > > I've been using Snap for almost 5 years now, and it's been a pretty good experience. Tech Support is always kind \& responsive. I would pick Snap over pretty much anything else I've used for surveying. ----- ### "Powerful survey creation & data management program with some unique features" — 4.0/5 > **Sarah E** | *May 26, 2022* | Legal Services | Recommendation rating: 7.0/10 > > **Pros**: Snap is a powerful program that gives you the benefit of having both a local installation and a cloud-based Web server, which is something I appreciate in the days of cloud computing because having to rely on wifi connections and someone else's server management can be a recipe for disaster. it allows for the creation of question libraries and easy drag-and-drop additions of questions, and powerful formatting management through styles. It offers a simple way to view top-line results and the ways you can print quick reports is simpler and more compact than I've seen in competing products. Snap allows you to create surveys in all kinds of formats, including paper, and it handles them all equally well, which it not true of many competitors. I like that you can automate entry of paper questionnaires with the scanning version because there are still circumstances where paper surveys may be the best solution, in whole or in part. Snap also creates pretty clean exports to SPSS and other formats for more extensive statistical analysis than can be performed within Snap. > > **Cons**: Snap's reporting feature is poor. Custom reports are too hard to create and so it has been nearly impossible for us to use Snap to provide reporting for clients on the spot on projects. This is the weakest part of Snap. It is also difficult to learn and not intuitive for people who don't have prior experience with database design and management. > > I've used Snap Survey since 2009. At the time, it provided the best balance of cost and functionality of all survey programs we reviewed. Now, as the price has gone up, the value it provides is not quite as good, especially given its weak reporting abilities. It is still a powerful program that has a lot of great feature and advantages that you can't find in competing products. If you work with paper surveys on any level, it is superior to anything else out there. If you want quick and easy reporting for your own purposes, it is also excellent. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.ca/software/19620/snap-survey-software?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/19620/snap-survey-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data