15 years helping Canadian businesses
choose better software

What Is Forethought?

Transform customer service with human-centered AI.
Resolve common cases instantly, predict and prioritize tickets, and assist support agents with relevant knowledge—all from one AI-powered platform.

Forethought's platform takes customer service teams beyond traditional chatbots and point-solutions. Built on real NLP and NLU, Forethoughts AI learns continuously to ensure the best customer experience possible.

Who Uses Forethought?

Forethought serves customer-centric support teams at medium-to-large businesses. Customers include Upwork, Lime, Marriot, Carta, Qualtrics, Asana, and Acorns.

Where can Forethought be deployed?

Cloud-based
On-premise

About the vendor

  • Forethought Technologies
  • Founded in 2017

Forethought support

  • Phone Support

Countries available

Canada, United Kingdom, United States

Languages

Arabic, Basque, Bulgarian, Catalan, Chinese and 40 others

Forethought pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • No free version

Forethought does not have a free version but does offer a free trial.

About the vendor

  • Forethought Technologies
  • Founded in 2017

Forethought support

  • Phone Support

Countries available

Canada, United Kingdom, United States

Languages

Arabic, Basque, Bulgarian, Catalan, Chinese and 40 others

Forethought videos and images

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Features of Forethought

  • AI/Machine Learning
  • Activity Dashboard
  • CRM Software
  • Chat/Messaging
  • Customizable Branding
  • Incident Management Software
  • Knowledge Base Management
  • Natural Language Processing
  • Performance Metrics
  • Predictive Analytics Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Sentiment Analysis
  • Support Ticket Management
  • Third-Party Integrations
  • Ticket Management

Alternatives to Forethought

Centralpoint outranks MS/Sharepoint as a secure knowledge management solution for leading organizations
SimpleCRM compares well with industry leaders and is a fantastic AI-powered, cost-effective, low-code enterprise CRM platform.
Drive growth with Sales Cloud 360, the best-in-class sales solution that drives rep productivity on the world's #1 CRM platform.
JeffreyAI is an AI-driven tool optimizing sales, marketing, and CRM through automation and advanced analytics for business growth.
We provide enterprises with cost-effective Conversational AI solutions across chat, email, and voice to transform customer interaction.
The 3rd generation of an award-winning no-code platform for hyper-automating conversational applications and workflows.
NLX offers brands an end-to-end no-code platform for building, managing, and analyzing all their self-service conversations.
Intercom is an AI powered, automation-first, customer service platform that enables businesses to deliver fast support at scale.
Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.

Reviews of Forethought

Average score

Overall
4.5
Ease of Use
4.6
Customer Service
4.6
Features
4.4
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
50%
4
50%
Fotios
Fotios
Customer Support team lead in Greece
Verified LinkedIn User
Computer Software, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Forethought's performance is very good

5.0 last year

Comments: Overall, it's a great product and it helps a lot.

Pros:

I like how it automates everything and combines your knowledge base.

Cons:

It's not always accurate. The product's AI could use some tweaking.

shivasish
STUDENT in India
Market Research Software, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

It help businesses to improve their customer service operations.

4.0 last year

Comments: For companies looking to enhance customer service processes and offer a better customer experience, Forethought's software solutions can be useful resources. Their AI-based technology has the potential to lower costs and boost productivity, which can aid companies in remaining competitive in the current market.

Pros:

Their main offering is "Agatha Answers," an AI-powered knowledge management platform that uses machine learning and natural language processing to automate customer support.

Cons:

Although AI-based solutions like Forethought's Agatha Answers are intended to deliver precise and effective answers to customer inquiries, they might occasionally fall short of a human agent's level of accuracy.

Celena
Customer Engagement Manager in US
Internet, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Forethought is a solid business tool for email deflection

4.0 3 years ago

Pros:

Contact deflection rates and configurability to improve quality.

Cons:

It takes a lot of work to ensure the model fits business needs.

Emilie
Customer Service Advocate in US
Printing, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Great tool for help desk; I look forward to seeing more updates and features.

4.0 3 years ago

Comments: The ability to connect easily with other resources is so helpful! I'm looking forward to seeing the further developments and especially seeing more what Agatha is capable of.

Pros:

It generates past tickets or articles which are pretty relevant to the page you are on. The ability to preview without having to open a new window entirely and add to a reply with the click of a button is a huge timesaver. There's also a combination of categories from past tickets to articles, which can be helpful, especially as they are organized separately. It's a great add-on where it's easily accessible when needed, but does not take away from ease-of-use on Zendesk overall.

Cons:

I noticed that the articles used to include a direct hyperlink when added to a reply, but now just add the content of the article. It would be nice if we could have both features. In addition, it might be fun to see the ability to search within a user's past email history to generate relevant tickets specific to that user as well for any longstanding issues.

zarikunte
Research scholar in India
Electrical/Electronic Manufacturing, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

A User-friendly Tool for Ticket Management.

4.0 last year

Comments: Forethought has been praised for its ability to improve the efficiency of customer support operations by automating ticket tagging and routing, as well as providing agents with relevant information to resolve customer inquiries more quickly and accurately

Pros:

The software has been designed to prioritize tickets and improve the efficiency and productivity of businesses in various sectors such as retail, education, finance, and travel.

Cons:

sometimes issues with the accuracy of Forethought's ticket tagging and routing features.it doesn't support images. it takes a bit of time to open up itself.