---
description: Learn more about CommunityWFM pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CommunityWFM Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Workforce Management Software](/directory/30210/workforce-management/software) > [CommunityWFM](/software/194174/community-workforce-management-software)

# CommunityWFM

Canonical: https://www.capterra.ca/software/194174/community-workforce-management-software

> CommunityWFM provides a unique and simplified approach to forecasting and scheduling contact center agents.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses CommunityWFM?

Contact centers and call centers that are looking to improve their overall efficiency while also improving agent morale and productivity.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Workforce Management Software Group

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Pricing information is provided by Workforce Management Software Group.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Attendance Tracking Software
- Automated Scheduling
- Budgeting/Forecasting
- Compliance Management
- Employee Management
- Performance Management
- Reporting/Analytics
- Self Service Portal
- Skills Tracking
- Time Off Management
- Timesheet Management

## Integrations (10 total)

- 8x8 Contact Center
- Asterisk
- Avaya UCaaS
- Enghouse SmartDial
- Five9
- LiveVox
- NX
- Sharpen
- Sinch MessageMedia
- Twilio

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support

## Category

- [Workforce Management Software](https://www.capterra.ca/directory/30210/workforce-management/software)

## Alternatives

1. [Connecteam](https://www.capterra.ca/software/153140/connecteam) — 4.6/5 (5058 reviews)
2. [Clockify](https://www.capterra.ca/software/169607/clockify) — 4.8/5 (9235 reviews)
3. [Flex Plus](https://www.capterra.ca/software/1070245/Flex-Plus) — 4.8/5 (45 reviews)
4. [Paylocity](https://www.capterra.ca/software/86714/webpay) — 4.3/5 (1822 reviews)
5. [Jibble](https://www.capterra.ca/software/156992/jibble) — 4.8/5 (1643 reviews)

## Reviews

### "Great interactive tool that provides value for administration and front line agents" — 5.0/5

> **Carla** | *August 12, 2021* | Financial Services Software | Recommendation rating: 10.0/10
> 
> **Pros**: The ease of which it all works.  I am continuing to utilize more and more features.   As an administrator I love the Automated Schedule Attendance Monitor that I use daily - let alone all the other easy to use features.  My agents LOVE the mobile app\!  They can check schedules, put PTO requests in or pick up overtime from anywhere\!
> 
> **Cons**: The challenge my agents have had is in cancelling approved time off - they have to contact my team directly to have it removed.  I believe Community has heard our suggestion and has that in an upcoming upgrade.
> 
> CommunityWFM has become a very important part of our Contact Center.  It has helped us improve our service metrics, reduce salaries paid with better schedule placement.  As an organization we are looking at ways we can continue to grow with the product and use in other areas of the business.

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### "Awesome product" — 5.0/5

> **James** | *August 10, 2021* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use and great technical group to work with
> 
> **Cons**: Was some items missing but we ask for additions and they seem to get installed in newer releases
> 
> An amazing product that is easy to use and much cheaper that the competitors with quality support staff.

## Links

- [View on Capterra](https://www.capterra.ca/software/194174/community-workforce-management-software)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/194174/Community-Workforce-Management-Software/> |
| en-AE | <https://www.capterra.ae/software/194174/community-workforce-management-software> |
| en-AU | <https://www.capterra.com.au/software/194174/community-workforce-management-software> |
| en-CA | <https://www.capterra.ca/software/194174/community-workforce-management-software> |
| en-GB | <https://www.capterra.co.uk/software/194174/community-workforce-management-software> |
| en-IE | <https://www.capterra.ie/software/194174/community-workforce-management-software> |
| en-IL | <https://www.capterra.co.il/software/194174/community-workforce-management-software> |
| en-IN | <https://www.capterra.in/software/194174/community-workforce-management-software> |
| en-NZ | <https://www.capterra.co.nz/software/194174/community-workforce-management-software> |
| en-SG | <https://www.capterra.com.sg/software/194174/community-workforce-management-software> |
| en-ZA | <https://www.capterra.co.za/software/194174/community-workforce-management-software> |

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